Temperature & humidity sensor not working. It does not provide the correct temperature and humidity level. Using this for a babies room and it says it’s 51* in our house which it is not. And says it’s more humid than it really is so the auto option won’t work
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
We apologize for the inconvenience you've faced with the temperature and humidity sensor. We understand how important accurate readings are, especially for a baby's room. We are sorry to see that you've chosen to return the humidifier and we appreciate your overall feedback. If you have any concerns that we can address, please reach out to us directly and we would be happy to help.
Written by a customer while visiting www.blueair.com
Customer Rating
1
Terrible product
on December 20, 2024
Posted by: Eeee
from Iowa
Gender:Male
Bought this less than a month ago and already has stopped working. Will not pump any water. It runs but the water stays at the same level. Complete waste of money. Also the filter already says 70% used in 3 weeks... Supposed to last a month!
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
We're sorry to hear about the issue with your humidifier! It seems the problem was related to the low water indicator, which can stay on if the unit is filled without turning it off. Powering the humidifier off and then back on resets the pump and allows it to detect the newly added water. We apologize for not resolving this issue before you returned the device. If you have any further questions, please feel free to reach out to us directly and we would be happy to help!
Written by a customer while visiting www.blueair.com
Nice to have humidity without mist. Very quiet, easy to fill. Problem has been with computerized keys and app. Essential to dry out wick filter each day but the auto-dry function does not come on, with or without the app it's problematic. Still trying to resolve problem by calling Service. We'll see what happens.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
Thank you for your feedback and for sharing your experience with your humidifier. We're glad to hear that you appreciate the mist-free design and the ease of filling! Auto Dry Mode is on by default but can be deactivated in the app. When activated, it will switch on 5 minutes after the water tank is empty or the device is turned off. The Auto Dry Mode indicator will blink during the delay and turn solid once it starts. If there is anything else we can help with, please don't hesitate to reach out to us directly!
Written by a customer while visiting www.blueair.com