Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.9
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
39
4 Stars
18
3 Stars
14
2 Stars
16
1 Star
49
41%of customers recommend this product.
(
38 out of
92)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
1
Ongoing Crap
on December 3, 2022
Posted by: Idon'tcare
from So IL
[This review was collected as part of a promotion.] Purchased online 10/04. Delivered 1104. My 4th repair attempt since delivery, 12/05. I paid for & was delivered a damaged unit & all Whirlpool wants to do is keep sending repair guys. I have to use vacation days every time.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 6, 2022
Thank you for sharing your insights with us, Idon'tcare. It's hard for us to hear that you had a negative experience with your All-in-one Washer/ Dryer, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/642738MnL or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Machine, do not get your hopes up!
on March 21, 2023
Posted by: Porter
from Dayton, OH
This is a great idea on paper and would be great. But the product does not live up to a standard washer and dryer. It takes 8-10 hours to go through an entire cycle. There is no way to do a quick dry like a normal dryer. It consistently throws error codes. The hose to drain the unit is about 4 inches long and doesn't reach out of the machine. You have to take the load-and-go drawer completely out to drain it and to clean out the wet lint. You also have to clean the ring around the opening so that your clothes do not get lint on them when coming out. For most loads, we need to run a full wash/dry cycle, then put it through again for another two dry cycles. If you don't do that, then it stays damp and gross. I really wish this spent more time at the drawing board. I cannot even return it now. It was supposed to make improve our life at home, but it hasn't. The maintenance has made is much more complex. I hope it is recalled because this does not live up to Whirlpool's standard of producing high-quality products for all customers. Do not buy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 22, 2023
Thank you for sharing your insights with us, Porter. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 286333.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feature's & capacity
on November 26, 2022
Posted by: Karen
from Mn.
I love my combo washer dryer But they need a (better lint management system) too much lint build up on door gasket and hard to remove. Otherwise does a great job.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love it
on April 3, 2023
Posted by: John Lingle
from Omaha NE
[This review was collected as part of a promotion.] Overall I am extremely happy with the unit. I had read other reviews complaining about the sound and the time it takes to wash and dry. All hogwash, it’s extremely quiet and the time it takes to wash and dry is comparable to two units timeline for completion. My only complaint is the venting of the air in the back of the unit. They really need to offer a ventilation system that hook up to some sort of containment unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
I want a refund
on March 27, 2023
Posted by: M el
from Florida
[This review was collected as part of a promotion.] This washer and dryer unit had me thinking I made a great investment but I was wrong. I'm having problems after problems that the problems and I just bought it.. It's taking more than 3 hours to wash my clothes and dry them and it giving me errors and errors and errors I'm fed up with it and I want my money back.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 29, 2023
Thank you for sharing your insights with us, M el. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 290342.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy
on December 11, 2022
Posted by: Nell
from Va.
[This review was collected as part of a promotion.] This is the best washer dryer for older people. Especially if their washer and dryer us in the basement
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not for pets or those without a sense of adventure
on March 19, 2023
Posted by: NickNamed123
I had been so excited for this unit! When it finally came, after several local delivery issues, we had to convert the electric available in our laundry corner (hadn't expected that, but it makes sense). Then we finally got to use it, and 6 cycles in, it's not performing. We tried all of the recommended maintenance, which is hard to do in our tiny laundry closet, so I would actually not recommend putting this unit in a small space. Of course, there's no lint catch, so all of the pet hair is everywhere.The timer for the dry cycle gets stuck on a time, we notice 16 minutes a lot, and then stays there for 45 minutes. When I finally rescue my clothes, apparently 16 minutes away from being dry, they are already well dry, even hot, so I am worried about every setting the unit and leaving the house, what if it just runs forever? That's not energy efficient at all. The documentation manuals is the adventurous part, a scant dozen pages mostly about custom installation quirks, and has no guide to the cycles or using the unit at all. Really let down all around.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 20, 2023
Thank you for sharing your insights with us, NickNamed123. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 284962.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy at all
on January 22, 2023
Posted by: Don't buy this washer
from Illinois
The idea sounded great for an all in one unit. Saves space and It looks nice but that's about it. It takes roughly 5 hours to wash and dry 1 load which wasn't the end of the world since we do our laundry at night but since it's ventless that means most the lint stays in the washer as the rest goes down the drain constantly clogging. In order to unclog, the filter hole is at the bottom of the unit in a very tight spot. You got big hands forget it, you won't be able to get to it. Once you remove the filter cap to unclog expect 2 gallons of water to rush out all over the floor so have a shop vac ready. It's a horrible design and will ruin your floor if it's not on concrete directly over a drain. The drain filter clogs completely every 2 load. Your clothe will come out covered in lint which is very difficult to remove and annoying. Would not recommend, and this product as it needs to be redesigned with the drain filter hole in a more accessible location along with an inverted cap so the water doesn't pour out on the floor. There is a drain catch tray that is useless as the edges stick up half an inch and quickly overflows. If your thinking about this product don't buy it unless you want thousands in damages. Not to mention using this washer is a 3 min procedure. They make a very simple process so difficult. If your clothe aren't dry you can't just use the dry cycle to finish them, the entire wash process begins again so have your clothe line ready as well. This unit has been such a headache and we'll end up going back to separate units.
If you must buy this unit because you think it will ease your life make sure you elevate it at least 2 feet off the floor with a huge water pan underneath to prevent damage while you unclog it. If the drain and lint filter system was better designed it has potential to be a great unit.
If you must buy this unit because you think it will ease your life make sure you elevate it at least 2 feet off the floor with a huge water pan underneath to prevent damage while you unclog it. If the drain and lint filter system was better designed it has potential to be a great unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 27, 2023
Thank you for sharing your insights with us, Don't buy this washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com