Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.8
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
63
4 Stars
35
3 Stars
26
2 Stars
25
1 Star
90
40%of customers recommend this product.
(
62 out of
155)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
1
Worst laundry machine in over 50 years!
on November 9, 2026
Posted by: Smokey361
This washer dryer combination machine is the worst laundry appliance I have ever owned & I have done laundry in my own machines for over 50 years! It takes over 8 hours to wash & dry a medium load of clothing. The clothes don't smell or feel clean & come out wrinkled. It took over 4 hours to rinse & dry 6 small sheer curtains. Does not seem to be energy or time efficient! The filter area clogs fast & in order to clear it, you need to be able to get down on the floor under the machine & try to open it up. Definitely not ideal for the disabled or elderly! Our family would not recommend this unit! It is a waste of time & money & does not get laundry done right.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 10, 2026
We value your time and would like to look into the concerns with your All-in-One Washer/Dryer.
We have a handy Owner Center that can help with troubleshooting information for your Washer/Dryer.
https://producthelp.whirlpool.com/Product_Help_Page?model=WFC682CLW
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25555477, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with troubleshooting information for your Washer/Dryer.
https://producthelp.whirlpool.com/Product_Help_Page?model=WFC682CLW
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25555477, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good machine
on November 6, 2026
Posted by: RahWhirlpool
[This review was collected as part of a promotion.] Very easy to install.
Directions for use are hard to understand.
Some clothes still slightly damp after wash/dry cycle.
All in all, very happy with it.
Directions for use are hard to understand.
Some clothes still slightly damp after wash/dry cycle.
All in all, very happy with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on November 5, 2026
Posted by: Marty1962
[This review was collected as part of a promotion.] Doesn't dry wash, unhappy with product. I'm thinking about returning I'm using my old dryer to dry my was since machine doesn't do both..
Response from whirlpool.comBy Branded Team, Consumer Care, November 9, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your All-In-One Washer/Dryer not drying. Please see the following for some troubleshooting tips:
Possible Solutions
Condensing Drying Technology - Longer Dry Times are Normal
Ventless drying usually takes a lot longer than vented drying. However, since you don't have to transfer clothes from washer to dryer, you can run the unit while away from it. If you do want a faster cycle, try the following:
If using the unit for both washing and drying, load the drum to half the drum or less
Use "Regular" when selecting the drying cycle and "Quick" when selecting How to Dry
Select "Extra Fast" spin speed if washing & drying
Use Auto-Drying instead of Timed Drying and select "Damp Dry" or "Dry" instead of "Extra Dry"
Do not open the door during the drying cycle
How does Condensing Drying Work?
Air in the drum is heated using a 1500W heater.
Heated air is pulled into the drum and moisture in the wet laundry evaporates.
Instead of venting like a traditional dryer, the air is looped through a water-cooled condenser where the moisture condensates into water.
This water is then drained out through the drain hose (same as the washer.)
Because there is no venting, some of the moist air does get pumped back into the room.
Load is too Large
If the load is too large and heavy, it will not dry quickly. Separate the load to tumble freely. Loading drum half full or less will improve drying performance and cycle time. Run a high-speed spin cycle.
Located in a Closet
If installed in a closet, the closet doors must have ventilation openings at the top and bottom of the door. The front of the washer/dryer requires a
minimum of 3" (76 mm) of airspace, 1" (25 mm) on the sides, and, for most installations, the rear of the washer/dryer requires 4" (102 mm). See “Installation Instructions" for more information about space requirements.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 25540713.
We’re looking forward to hearing from you.
Marie Q
Possible Solutions
Condensing Drying Technology - Longer Dry Times are Normal
Ventless drying usually takes a lot longer than vented drying. However, since you don't have to transfer clothes from washer to dryer, you can run the unit while away from it. If you do want a faster cycle, try the following:
If using the unit for both washing and drying, load the drum to half the drum or less
Use "Regular" when selecting the drying cycle and "Quick" when selecting How to Dry
Select "Extra Fast" spin speed if washing & drying
Use Auto-Drying instead of Timed Drying and select "Damp Dry" or "Dry" instead of "Extra Dry"
Do not open the door during the drying cycle
How does Condensing Drying Work?
Air in the drum is heated using a 1500W heater.
Heated air is pulled into the drum and moisture in the wet laundry evaporates.
Instead of venting like a traditional dryer, the air is looped through a water-cooled condenser where the moisture condensates into water.
This water is then drained out through the drain hose (same as the washer.)
Because there is no venting, some of the moist air does get pumped back into the room.
Load is too Large
If the load is too large and heavy, it will not dry quickly. Separate the load to tumble freely. Loading drum half full or less will improve drying performance and cycle time. Run a high-speed spin cycle.
Located in a Closet
If installed in a closet, the closet doors must have ventilation openings at the top and bottom of the door. The front of the washer/dryer requires a
minimum of 3" (76 mm) of airspace, 1" (25 mm) on the sides, and, for most installations, the rear of the washer/dryer requires 4" (102 mm). See “Installation Instructions" for more information about space requirements.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 25540713.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Load and Go!
on October 29, 2026
Posted by: B-Amy
[This review was collected as part of a promotion.] I was really impressed with it doing the wash and dry cycle without any prompting; just select the load and go, then attend to other tasks and ret
urn to clean, dry clothes with no static. The fact that you do not have to use dryer sheets is amazing.
urn to clean, dry clothes with no static. The fact that you do not have to use dryer sheets is amazing.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 16, 2026
Posted by: Ggma75
[This review was collected as part of a promotion.] I really like how small the machine is and how well it works. I did not like that the pamphlets that came with the machine were not very helpful. Washing and Drying time was too excessive. 2 hours for light load and 3 for heavy load.
METZGER'S APPLIANCE SERVICE was vert helpful getting my machine working as needed and explained how to run the machine.
METZGER'S APPLIANCE SERVICE was vert helpful getting my machine working as needed and explained how to run the machine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT BUY POORLY ENGINEERED
on October 7, 2026
Posted by: Scarnaughty
BUYER BEWARE. DO NOT BUY. POORLY ENGINEERED. REQUIRES EXTENSIVE LABOR TO MAINTAIN. HAVE TO SIT ON THE FLOOR EVERYTIME TO CLEAN THE FILTER. THIS APPLIANCE SHOULD BE RECALLED.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 7, 2026
Thank you for reaching out to us and sharing your experience. We sincerely apologize that the features and characteristics of your current appliance model are not meeting your expectations. We understand how important it is for an appliance to suit your needs and household perfectly.
We value your feedback and always strive to provide the best possible products. Please know that we offer a wide range of models, each with different features, technologies, and accessories, designed to cater to the diverse needs of our customers.
We apologize if a specific operating characteristic or feature has proven unsatisfactory and for any resulting inconvenience. We greatly appreciate your providing this valuable feedback.
We value your feedback and always strive to provide the best possible products. Please know that we offer a wide range of models, each with different features, technologies, and accessories, designed to cater to the diverse needs of our customers.
We apologize if a specific operating characteristic or feature has proven unsatisfactory and for any resulting inconvenience. We greatly appreciate your providing this valuable feedback.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Washing on river rocks is more efficient
on September 15, 2026
Posted by: INeedANewWashingMachine
This is by far the worst laundry machine I've ever used. That's saying a lot bc I've used washing machines that I had to agitate by hand bc they were broken, but I made it work. Clothes don't get clean, they come out covered in lint and animal hair consistently. Wash and dry time is only correct about 10% of the time, the other 90% the clothes need to run on another dry cycle which takes at least an extra hour. It's rare that a load of clothes is dry at the end of the first wash and dry cycle. It leaks water from under the front drawer. Whirlpool should really make right on this with their customers bc they knew they were selling us junk. I won't trust Whirlpool again after this mess. Six hours for one load of t-shirts is insane and a crazy amount of energy!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 16, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® All in One Washer/Dryer. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help. Please see the following for some troubleshooting tips:
Possible Solutions
Are the load items discolored?
Dye transfer can occur when mixing colors in a load.
Are you using HE High-Efficiency detergent?
Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds, which can lead to the washer leaking, draining concerns, and/or poor rinsing performance.
Whirlpool recommends using Swash® Laundry Detergent. It is designed to work in both high-efficiency (HE) and non-HE washing machines. With an 8x concentrated formula, you’ll use about a quarter of the detergent you’d need with a traditional 2x concentration detergent. It may look like a small amount, but you’ll be amazed at its effectiveness.
Are you using the correct cycle and temperature to wash the fabric?
Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
Are you using the correct Detergent Concentration level?
Today’s liquid HE detergents are concentrated. Most brands of concentrated HE detergent will show the level of concentration on the bottle.
However, if the detergent bottle does not give the concentration, it can be easily calculated. Just divide the package size in fluid ounces by the number of loads. Then, refer to the chart below to find the concentration.
Set the concentration level setting on the washer/dryer by using the Tools button. If you do not get your desired cleaning results, set the concentration level to a lower number. If you have excess suds, set the concentration level to a higher concentration number.
NOTE: Concentration Level does not mean the Dispenser will dispense that many doses of HE detergent; it means that the detergent you have purchased is that concentrated, and the dosage will actually be smaller for higher levels of concentration. I.E., the more concentrated the detergent, the "stronger' the cleaning power and the less water in the dosage.
Have you performed the "Clean Washer" cycle, or has the "Clean Washer Cycle Reminder" message flashed?
Clean Washer Cycle Reminder
The Clean Washer with affresh® message will flash at the end of a wash cycle when the washer has run 30 wash cycles. This is a reminder to run the Clean Washer with affresh® cycle. If the Clean Washer with affresh® cycle is not run, the message will stop flashing at the end of a wash cycle after running three more regular wash cycles. After 30 more wash cycles are completed, the Clean Washer with affresh® message will again flash at the end of a wash cycle as a reminder.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24967358.
We’re looking forward to hearing from you.
Marie Q
Possible Solutions
Are the load items discolored?
Dye transfer can occur when mixing colors in a load.
Are you using HE High-Efficiency detergent?
Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds, which can lead to the washer leaking, draining concerns, and/or poor rinsing performance.
Whirlpool recommends using Swash® Laundry Detergent. It is designed to work in both high-efficiency (HE) and non-HE washing machines. With an 8x concentrated formula, you’ll use about a quarter of the detergent you’d need with a traditional 2x concentration detergent. It may look like a small amount, but you’ll be amazed at its effectiveness.
Are you using the correct cycle and temperature to wash the fabric?
Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
Are you using the correct Detergent Concentration level?
Today’s liquid HE detergents are concentrated. Most brands of concentrated HE detergent will show the level of concentration on the bottle.
However, if the detergent bottle does not give the concentration, it can be easily calculated. Just divide the package size in fluid ounces by the number of loads. Then, refer to the chart below to find the concentration.
Set the concentration level setting on the washer/dryer by using the Tools button. If you do not get your desired cleaning results, set the concentration level to a lower number. If you have excess suds, set the concentration level to a higher concentration number.
NOTE: Concentration Level does not mean the Dispenser will dispense that many doses of HE detergent; it means that the detergent you have purchased is that concentrated, and the dosage will actually be smaller for higher levels of concentration. I.E., the more concentrated the detergent, the "stronger' the cleaning power and the less water in the dosage.
Have you performed the "Clean Washer" cycle, or has the "Clean Washer Cycle Reminder" message flashed?
Clean Washer Cycle Reminder
The Clean Washer with affresh® message will flash at the end of a wash cycle when the washer has run 30 wash cycles. This is a reminder to run the Clean Washer with affresh® cycle. If the Clean Washer with affresh® cycle is not run, the message will stop flashing at the end of a wash cycle after running three more regular wash cycles. After 30 more wash cycles are completed, the Clean Washer with affresh® message will again flash at the end of a wash cycle as a reminder.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24967358.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Error codes, clogs, no support
on August 6, 2026
Posted by: JZ11
0/5. We purchased the Whirlpool WFC682CLW expecting the reliability and quality of a trusted brand, but this washer has been a constant disappointment. From the beginning, we experienced repeated error codes, clogging issues, and excessive noise during operation. These are not problems we should have encountered with a brand-new appliance.
What has been most frustrating is Whirlpool’s failure to make this right. We did not receive the level of support, accountability, or resolution we expected from a company with Whirlpool’s reputation.
We expected a quality product and a company that stood behind it, but unfortunately received neither. I highly recommend looking elsewhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 7, 2026
We value your time and would like to look into the concerns with your Washer.
We have a handy Owner Center that can help with information on error codes that can occur in your Washer.
https://producthelp.whirlpool.com/Troubleshooter?thispageid=6679
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24490454.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on error codes that can occur in your Washer.
https://producthelp.whirlpool.com/Troubleshooter?thispageid=6679
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24490454.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com