Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.8
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
62
4 Stars
32
3 Stars
24
2 Stars
25
1 Star
85
40%of customers recommend this product.
(
58 out of
146)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
2
Washes well... but drying takes forever!
on April 22, 2023
Posted by: Jhil
from MO
[This review was collected as part of a promotion.] I bought this last December it's been acting up and now it went out. The whirlpool company I had to call personally because the online scheduling wouldn't work for how rural we are. I wish I had my second hand cheap 50 set I picked up. We paid approx 1500 and now we've gone from 4=19 until now because rhe part that broke is on backorder. So I've been washing by hand nad hanging my whole families clothes out to dry on a line. Too much work. This should have lasted a life time not 4 months! Thank god we paid cash, I feel bad for someone if they buy on credit. The part to replace is around 400! Which the warranty only covers for 12 mo after the purchase date.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2023
Thank you for sharing your insights with us, Jhil. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 308530.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Washer pump plugs all the tine
on October 31, 2022
Posted by: Kailey
from Northern bc
We purchased this unit with high hopes. But unfortunately over the least three months I have spend hours draining it by hand when I get a pump code. I do understand that having animals can cause more hair to acclimate, but every week is ridiculous. And my biggest problem is the location of the drain with the soap dispenser. Once you remove the dispenser try the drain tube it too short and recessed in and too close to the floor to empty. It has flooded my laundry more often then not. Definitely poor design for the drain location.
Response from whirlpool.comBy jayam, ca social , November 9, 2022
Hello Kailey!! We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, and your, phone number and include review ID 262443355. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
2
Electronics problem
on April 3, 2023
Posted by: Jlm21
[This review was collected as part of a promotion.] I had someone out for service but the electronics on the machine are still not functioning properly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 4, 2023
Thank you for sharing your insights with us, Jlm5555. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 295150.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy this machine
on June 14, 2023
Posted by: SadJohn
from NWT, Canada
I bought this a year ago, it's been the most regretful purchase I've ever made.
So many issues pop up, it never fully dries anything, and this is a horrible purchase for a house with more than 1 person living in it. It is constantly having draining issues, locking your clothes inside for hours on end, even when cleaned and maintained after every load of laundry. This product is not worth the price or the headache.
So many issues pop up, it never fully dries anything, and this is a horrible purchase for a house with more than 1 person living in it. It is constantly having draining issues, locking your clothes inside for hours on end, even when cleaned and maintained after every load of laundry. This product is not worth the price or the headache.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 20, 2023
Hello SadJohn, We would like to look into this for you. Kindly email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case #344743 in the subject line. Thank you! -
Response from whirlpool.comBy Kristin Stewart, Social Care, June 16, 2023
Hello John, we can imagine your frustrations surrounding this. You have reached a team that supports consumers in the United States. However, we have a separate team that handles consumer needs in your region. Please see the link provided. https://bit.ly/37OWKBc or via Facebook at https://bit.ly/3dL6ikL
Written by a customer while visiting whirlpool.com
Customer Rating
1
Used once and then shut off and won't turn back on
on August 31, 2023
Posted by: Rae2
We just received this today after waiting a month to get it. It started running, and then it just shut off and won't turn on. It's completely locked up. We can't take the clothes out of the drum. Nothing is tripped, we plugged something else into the outlet and it worked.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 31, 2023
Thank you for sharing your insights with us, Rae2. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 385134.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect for small home
on January 15, 2023
Posted by: Dawn49
from Cove City NC
[This review was collected as part of a promotion.] I purchased this a month ago and I really like it so far, it is perfect for me as a single person. It took a bit of playing with it to figure out the settings, but after a few washing I have it down. The only thing I don't like is that there is no lint trap and if you have pets you have 5o clean the filter often ( every 2-3 loads), it isn't difficult but it is time consuming, due to location.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Would not heat
on June 13, 2023
Posted by: Not happy 74
from MI
[This review was collected as part of a promotion.] First time using the unit it did the wash and shut off without drying. Tried again same thing. Tried to dry only and could not choose it. Called Whirlpool and was on the phone for about a half hour and only was told to do the same as what I had already done. Whirlpool set up a visit from some shop that was to far away to get to my location. The shop was given my home address and not where I told Whirlpool the unit is. So had to call Whirlpool again and I'm now waiting to talk to someone about my problem. The proper steps are not spelled out in the paperwork to get the unit to do what you want. No video on line shows a step by step sequence that gets the job done.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 13, 2023
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6424OFNjC or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 343431.
We’re looking forward to hearing from you.
Kristin S
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dry only does not work
on July 22, 2023
Posted by: Susan
from evanston, Il
[This review was collected as part of a promotion.] I am very disappointed in "Dry Only" function. Does not work.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 24, 2023
Thank you for sharing your insights with us, Susan. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 360397.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com