Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Electric Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.9
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
39
4 Stars
17
3 Stars
14
2 Stars
16
1 Star
49
41%of customers recommend this product.
(
37 out of
91)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Electric Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
4
Good technology with a minor design flaw.
on January 25, 2023
Posted by: Danster707
from Vacaville CA
I have been using this washer/dryer for about a week in my apartment. I purchased it because I have no hook ups and the apartment company charges 2.75 for a wash and 2.75 minimum for 50 min dry.
It works great. It is a great washer, it vibrates a little when on max spin speed but a 50mm/1.96 gap between spaces is code and is more than enough.
That being said, it also drys the clothes but this is not as efficient as a vented dryer. I have put it through its paces and it will wash and dry a cal king comforter heavy weight in about 4.5 hours. It handled a load of socks and underwear above the fill line for drying in about 3 hours. It works for 1 person living alone. I tried washing and dry only instead of wash/dry and the results were damp. If you dry on dry only it spins then drys no matter what but doesnt dry all the way... So the best way is wash and dry.
It works!! Your clothes will be washed and dry. However, there is a slight design flaw with the detergant/softerner dispencer. Steam comes out of the dispencer when it drys. I had a tech come and diagnose it because I thought it was a defect. The hose that puts the detergent into the drum for washing does not have a valve. As a result, you will get some minor condensation/steam coming from the dispencer on the top of the machine. Its not too bad but a design flaw in my opinion. I guess you could block the opening with something when drying but that is optional. It doesnt make my apartment humid or anything.
Finally and again, it works and is a lot less expensive than LG. It is basic and gets the job done with the exeception of the minor flaw I described.
One last thing, you have to clean the rubber seal with something because it doesnt have a lint trap. You can use anything and Whirlpool recommends a specific item but I found clorox disenfecting wipes the cheapest option. About every 2 loads there will be lint all around the seal inside and out. I just use about 2 clorox wipes and it gets most of it and disenfects also.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Washes well... but drying takes forever!
on April 22, 2023
Posted by: Jhil
from MO
[This review was collected as part of a promotion.] I bought this last December it's been acting up and now it went out. The whirlpool company I had to call personally because the online scheduling wouldn't work for how rural we are. I wish I had my second hand cheap 50 set I picked up. We paid approx 1500 and now we've gone from 4=19 until now because rhe part that broke is on backorder. So I've been washing by hand nad hanging my whole families clothes out to dry on a line. Too much work. This should have lasted a life time not 4 months! Thank god we paid cash, I feel bad for someone if they buy on credit. The part to replace is around 400! Which the warranty only covers for 12 mo after the purchase date.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2023
Thank you for sharing your insights with us, Jhil. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 308530.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Washer pump plugs all the tine
on October 31, 2022
Posted by: Kailey
from Northern bc
We purchased this unit with high hopes. But unfortunately over the least three months I have spend hours draining it by hand when I get a pump code. I do understand that having animals can cause more hair to acclimate, but every week is ridiculous. And my biggest problem is the location of the drain with the soap dispenser. Once you remove the dispenser try the drain tube it too short and recessed in and too close to the floor to empty. It has flooded my laundry more often then not. Definitely poor design for the drain location.
Response from whirlpool.comBy jayam, ca social , November 9, 2022
Hello Kailey!! We are so sorry for the issues you have experienced with your Whirlpool washer! We sincerely apologize for this. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, and your, phone number and include review ID 262443355. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
2
Electronics problem
on April 3, 2023
Posted by: Jlm21
[This review was collected as part of a promotion.] I had someone out for service but the electronics on the machine are still not functioning properly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 4, 2023
Thank you for sharing your insights with us, Jlm5555. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 295150.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy this machine
on June 14, 2023
Posted by: SadJohn
from NWT, Canada
I bought this a year ago, it's been the most regretful purchase I've ever made.
So many issues pop up, it never fully dries anything, and this is a horrible purchase for a house with more than 1 person living in it. It is constantly having draining issues, locking your clothes inside for hours on end, even when cleaned and maintained after every load of laundry. This product is not worth the price or the headache.
So many issues pop up, it never fully dries anything, and this is a horrible purchase for a house with more than 1 person living in it. It is constantly having draining issues, locking your clothes inside for hours on end, even when cleaned and maintained after every load of laundry. This product is not worth the price or the headache.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 20, 2023
Hello SadJohn, We would like to look into this for you. Kindly email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case #344743 in the subject line. Thank you! -
Response from whirlpool.comBy Kristin Stewart, Social Care, June 16, 2023
Hello John, we can imagine your frustrations surrounding this. You have reached a team that supports consumers in the United States. However, we have a separate team that handles consumer needs in your region. Please see the link provided. https://bit.ly/37OWKBc or via Facebook at https://bit.ly/3dL6ikL
Written by a customer while visiting whirlpool.com
Customer Rating
1
Used once and then shut off and won't turn back on
on August 31, 2023
Posted by: Rae2
We just received this today after waiting a month to get it. It started running, and then it just shut off and won't turn on. It's completely locked up. We can't take the clothes out of the drum. Nothing is tripped, we plugged something else into the outlet and it worked.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 31, 2023
Thank you for sharing your insights with us, Rae2. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 385134.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect for small home
on January 15, 2023
Posted by: Dawn49
from Cove City NC
[This review was collected as part of a promotion.] I purchased this a month ago and I really like it so far, it is perfect for me as a single person. It took a bit of playing with it to figure out the settings, but after a few washing I have it down. The only thing I don't like is that there is no lint trap and if you have pets you have 5o clean the filter often ( every 2-3 loads), it isn't difficult but it is time consuming, due to location.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Would not heat
on June 13, 2023
Posted by: Not happy 74
from MI
[This review was collected as part of a promotion.] First time using the unit it did the wash and shut off without drying. Tried again same thing. Tried to dry only and could not choose it. Called Whirlpool and was on the phone for about a half hour and only was told to do the same as what I had already done. Whirlpool set up a visit from some shop that was to far away to get to my location. The shop was given my home address and not where I told Whirlpool the unit is. So had to call Whirlpool again and I'm now waiting to talk to someone about my problem. The proper steps are not spelled out in the paperwork to get the unit to do what you want. No video on line shows a step by step sequence that gets the job done.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 13, 2023
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6424OFNjC or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 343431.
We’re looking forward to hearing from you.
Kristin S
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting whirlpool.com