Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.8
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
62
4 Stars
33
3 Stars
26
2 Stars
25
1 Star
87
39%of customers recommend this product.
(
59 out of
150)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
1
Terrible Machine, do not get your hopes up!
on March 21, 2023
Posted by: Porter
from Dayton, OH
This is a great idea on paper and would be great. But the product does not live up to a standard washer and dryer. It takes 8-10 hours to go through an entire cycle. There is no way to do a quick dry like a normal dryer. It consistently throws error codes. The hose to drain the unit is about 4 inches long and doesn't reach out of the machine. You have to take the load-and-go drawer completely out to drain it and to clean out the wet lint. You also have to clean the ring around the opening so that your clothes do not get lint on them when coming out. For most loads, we need to run a full wash/dry cycle, then put it through again for another two dry cycles. If you don't do that, then it stays damp and gross. I really wish this spent more time at the drawing board. I cannot even return it now. It was supposed to make improve our life at home, but it hasn't. The maintenance has made is much more complex. I hope it is recalled because this does not live up to Whirlpool's standard of producing high-quality products for all customers. Do not buy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 22, 2023
Thank you for sharing your insights with us, Porter. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 286333.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
A jack hammer is more quiet
on March 20, 2023
Posted by: JGUIN
[This review was collected as part of a promotion.] Our brand new machine, needs to be serviced. It’s washing our clothes, but the dryer is not working properly. It’s insanely loud.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 24, 2023
Thank you for sharing your insights with us, JGUIN. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 287092.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not for pets or those without a sense of adventure
on March 19, 2023
Posted by: NickNamed123
I had been so excited for this unit! When it finally came, after several local delivery issues, we had to convert the electric available in our laundry corner (hadn't expected that, but it makes sense). Then we finally got to use it, and 6 cycles in, it's not performing. We tried all of the recommended maintenance, which is hard to do in our tiny laundry closet, so I would actually not recommend putting this unit in a small space. Of course, there's no lint catch, so all of the pet hair is everywhere.The timer for the dry cycle gets stuck on a time, we notice 16 minutes a lot, and then stays there for 45 minutes. When I finally rescue my clothes, apparently 16 minutes away from being dry, they are already well dry, even hot, so I am worried about every setting the unit and leaving the house, what if it just runs forever? That's not energy efficient at all. The documentation manuals is the adventurous part, a scant dozen pages mostly about custom installation quirks, and has no guide to the cycles or using the unit at all. Really let down all around.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 20, 2023
Thank you for sharing your insights with us, NickNamed123. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 284962.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great for what I need but...
on March 14, 2023
Posted by: ScooterGrl
from Los Angeles
[This review was collected as part of a promotion.] I bought my combo washer/dryer 6 weeks ago. It washes well and dries mediocre, which I was generally prepared for. My stepmom's condensation dryer from another brand is far superior. Alas. Finally, the manual is poor and makes figuring out cycles confusing.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on March 12, 2023
Posted by: Dot28
from Valdez, NM
[This review was collected as part of a promotion.] This is great! It does a great job of cleaning and drying my clothes! I’m so pleased!@
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
All in One
on March 9, 2023
Posted by: Anonymous
from Norman, Ok
[This review was collected as part of a promotion.] All in one Washer and Dryer just fit my apartment.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Great concept poor design
on March 8, 2023
Posted by: Sheamus
from Lake Erie
(This review was collected as part of a promotion.) Takes over 3.5 hours to complete a half load. Gives off a lot of moisture (more then expected).
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Dissatisfied
on March 6, 2023
Posted by: Suzie93
from New Hampshire
[This review was collected as part of a promotion.] The machine does not manage a household with shedding pets at all. No matter how thoroughly I clean the door gasket, the machine clogs and throws error codes. The under machine drain and filter are very poorly placed as the hose does not even extend beyond the frame of the machine to facilitate collecting the water. The first time, a week and a half into use, the drawer housing the drain broke when my husband went to perform the maintenance. With the broken drawer, we were not able open again to perform maintenance again. Service tech came out… pulled large handfuls of fur out of the drains. I sure wish the sales rep had this information… we spent a lab awful lot of money for the machine to not work for us.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 9, 2023
Thank you for sharing your insights with us, Suzie93. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 273819.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com