Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.8
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
62
4 Stars
33
3 Stars
26
2 Stars
25
1 Star
86
40%of customers recommend this product.
(
59 out of
149)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
2
Dryer
on April 19, 2023
Posted by: Kayla
from Minnesota
I'd like to know how you get the laundry dry without them smelling musty and making the whole house smell nasty? I've only done a few towels went through 2 washes and dry cycles. They still aren't dry and still smell funny.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 20, 2023
Thank you for sharing your insights with us, Kayla. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 306871.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
very disappointed
on April 17, 2023
Posted by: shirley
from MO
[This review was collected as part of a promotion.] The controls do not work. Dry only and wash and dry do not work. I have to push spin and drain to get the dryer to work. I have asked for help from you with no response. Very sorry Ii am stuck with this .
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2023
Thank you for sharing your insights with us, shirley. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 305238.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointing
on April 15, 2023
Posted by: Carol
from MA
[This review was collected as part of a promotion.] We have a small closet space for laundry and were so happy to buy this combo. But:
1-Water fills up and overflows the soap dispenser, and runs down the front and side of the machine. It also flows through the inside of the machine and drips out the bottom of the back onto the floor. Whirlpool suggested the technician replace the heater duct and condenser duct channels, but it did not help.
2-Constant Lo FL errors and beeps causing the machine to stop and lock up. Happens on both wash and dry cycles, whether the machine is calling for water or not. The only thing you can do is stop it and start over, turning a 3 hour wash time into a 6-9 hour wash, depending on how many times you have to restart.
3-Draining the hose and cleaning the filter is painful. I am a senior, I cannot be working down on the floor like that. And why is there so much water to be drained anyway?
4-User manual has no information, no explanations of error codes or suggestions for correcting them. A complete lack of information.
5-The only thing I like is the small amount of space it takes up! I have only had the unit for 2 weeks, and have had problems right from the start.
1-Water fills up and overflows the soap dispenser, and runs down the front and side of the machine. It also flows through the inside of the machine and drips out the bottom of the back onto the floor. Whirlpool suggested the technician replace the heater duct and condenser duct channels, but it did not help.
2-Constant Lo FL errors and beeps causing the machine to stop and lock up. Happens on both wash and dry cycles, whether the machine is calling for water or not. The only thing you can do is stop it and start over, turning a 3 hour wash time into a 6-9 hour wash, depending on how many times you have to restart.
3-Draining the hose and cleaning the filter is painful. I am a senior, I cannot be working down on the floor like that. And why is there so much water to be drained anyway?
4-User manual has no information, no explanations of error codes or suggestions for correcting them. A complete lack of information.
5-The only thing I like is the small amount of space it takes up! I have only had the unit for 2 weeks, and have had problems right from the start.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2023
Thank you for sharing your insights with us, Carol. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 304521.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love it
on April 3, 2023
Posted by: John Lingle
from Omaha NE
[This review was collected as part of a promotion.] Overall I am extremely happy with the unit. I had read other reviews complaining about the sound and the time it takes to wash and dry. All hogwash, it’s extremely quiet and the time it takes to wash and dry is comparable to two units timeline for completion. My only complaint is the venting of the air in the back of the unit. They really need to offer a ventilation system that hook up to some sort of containment unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Electronics problem
on April 3, 2023
Posted by: Jlm21
[This review was collected as part of a promotion.] I had someone out for service but the electronics on the machine are still not functioning properly.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 4, 2023
Thank you for sharing your insights with us, Jlm5555. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 295150.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
I want a refund
on March 27, 2023
Posted by: M el
from Florida
[This review was collected as part of a promotion.] This washer and dryer unit had me thinking I made a great investment but I was wrong. I'm having problems after problems that the problems and I just bought it.. It's taking more than 3 hours to wash my clothes and dry them and it giving me errors and errors and errors I'm fed up with it and I want my money back.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 29, 2023
Thank you for sharing your insights with us, M el. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 290342.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Labor saving
on March 22, 2023
Posted by: Ron/Kate23
from Deep River
(This review was collected as part of a promotion.) Bought two months ago…..so far very pleased with performance and results. We bought because it fitted in an alcove In kitchen, and now all laundry is done on main floor , eliminating most of the trips that had to be made up and down basement stairs .It also appears to be very efficient on hydro use.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Machine, do not get your hopes up!
on March 21, 2023
Posted by: Porter
from Dayton, OH
This is a great idea on paper and would be great. But the product does not live up to a standard washer and dryer. It takes 8-10 hours to go through an entire cycle. There is no way to do a quick dry like a normal dryer. It consistently throws error codes. The hose to drain the unit is about 4 inches long and doesn't reach out of the machine. You have to take the load-and-go drawer completely out to drain it and to clean out the wet lint. You also have to clean the ring around the opening so that your clothes do not get lint on them when coming out. For most loads, we need to run a full wash/dry cycle, then put it through again for another two dry cycles. If you don't do that, then it stays damp and gross. I really wish this spent more time at the drawing board. I cannot even return it now. It was supposed to make improve our life at home, but it hasn't. The maintenance has made is much more complex. I hope it is recalled because this does not live up to Whirlpool's standard of producing high-quality products for all customers. Do not buy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 22, 2023
Thank you for sharing your insights with us, Porter. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 286333.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com