Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.8
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
62
4 Stars
33
3 Stars
26
2 Stars
25
1 Star
86
40%of customers recommend this product.
(
59 out of
149)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
1
Horrible.
on March 10, 2024
Posted by: JM22024
Highly recommend avoiding this. Drying takes forever and there is so much lint inside the machine after each use. We have to do the full cycle and a cycle of just drying to just get a completed load of laundry done. They say to clean the filter once a month and it has already been clogged after a week's use. When you go to clean the filter a pool of water will gush all over your floor. Even if it's drained properly after use and try to do standard maintenance, there is still water coming out from the bottom. I never write a review on products and I am very adaptable to most products, but this product shouldn't even be offered on the market.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2024
Thank you for sharing your insights with us, JM22024. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 499810.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not great.
on March 10, 2024
Posted by: Ldharris
[This review was collected as part of a promotion.] Too slow. Had it only a few months and needed maintenance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2024
Thank you for sharing your insights with us, Ldharris. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 499481.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Time Saver
on March 5, 2024
Posted by: ComboClean&Dry
from Richmond VA
[This review was collected as part of a promotion.] I bought the unit two months ago and wanted to see how it stood up. So far great! As a combo product it saves me time and effort! I'm a little visually impaired and the setting indicators are easy to read! Have gone through a 'cleaning ' cycle that was easy to run! Would purchase again!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Avoid at All Costs
on March 3, 2024
Posted by: Kozz
Bought this over a year ago to save space in our laundry room. Possibly the worst decision I've ever made. I really tried to like this product. It does, indeed, save space; however, it fails in almost every other aspect as an appliance.
The biggest issue I have is that after 2-3 runs (4 max, but sometimes even just after 1 run) I have to drain the machine because the filter gets clogged and it can't drain itself; this in itself is annoying, but becomes a huge chore because 1) there is no built in drain pan and 2) the drain spout IS TOO SHORT TO REACH a bowl or external drain pan, so I have to stick a straw into the drain spout to make it reach. Seriously? Who designed this? This was enough to give 1 star by itself, and there's no way to come back from such a frustrating design flaw.
The second issue I have is the drying feature. I knew it's ventless, so I expected it to take longer to dry and I was okay with this. I fill the machine below the "optimal drying fill line" and the clothes still come out very damp after 4-6 hours in a single run. The amount of time it takes to dry, in combination with the size of the machine, makes it very easy to fall behind on laundry, especially if it's 2+ people.
Third issue is the clothes just don't smell good after coming out of the machine. I have tried the scent beads and they help, but it absolutely does not compare to a traditional dryer where you can use dryer sheets.
Fourth issue is the lint trap being the rubber ring that the door sits in. This thing is very difficult to clean and wipe lint off of, and it must be done between every cycle. Even though I do wipe it SPOTLESS between each run, the lint filter (see first issue I listed) STILL GETS CLOGGED extremely quickly. Why am I wasting my time cleaning the lint trap if it's just all gonna end up in the filter anyway?
Last issue is, honestly, the barrel size is just too small when you factor in the "optimal drying fill line". The line sits at a little over half of the barrel size, so you're actually working with under half of a barrel instead of 3/4 of the barrel.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 5, 2024
Thank you for sharing your insights with us, Kozz. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 495549.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Absolute Regret
on February 18, 2024
Posted by: GG109
from Glenford, Ohio
Purchased the washer/dryer combo. It’s terrible. We understood that the drying took a lot longer and that was ok, however we can’t get a load to go through the entire cycle without throwing codes, shutting down, not drying. This unit is less than 30 days old. I’ll be filing for a return and full refund. Id buy Whirlpool washer and dryer but absolutely never the combo. Terrible
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, February 22, 2024
Thank you for sharing your insights with us, GG109. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
space saver
on February 15, 2024
Posted by: Cindy
[This review was collected as part of a promotion.] I purchased this machine mainly because it solved my problems for space. When I tried to start it, it wouldn't go to the selected option of wash & dry or dry only, It washed on only one button but couldn't get it to dry at all; therefore, taking me to the laundromat. I wasn't happy. On the day the Whirlpool tech came, the buttons worked, of course. He was here and troubleshooted everything and found nothing really populated on his diagnostic machine. Ran it through cycles and it worked. As he was leaving, and powered it up, it didn't come up right away. I asked him if he would note that so they can see it did it again briefly and that I wasn't making it up. I love the whole concept of this machine and it solves my space problem, but I am cautiously optimistic and pray it continues cause I need it!
Written by a customer while visiting whirlpool.com
Customer Rating
5
"Great features" is good
on February 4, 2024
Posted by: Old but still having fun
[This review was collected as part of a promotion.] I LOVE THE CONVENIENCE OF IT!! Plus,it does a great job!
Written by a customer while visiting whirlpool.com
Customer Rating
4
1 year and still going strong
on January 28, 2024
Posted by: Danster707
This is my second review. I have had this unit for 1 year now. It works fine after 1 year. It does get a little noisey on fast spin. The drying takes awhile. Sometimes you will have to "dry only" after wash and dry because the clothes will still be damp. Inn this case, wait for the dryer to lock on "dry only" then select spin off and it will go straight to dry only. There is a flaw with the steam from the dispenser but its not too bad. For 1300, its a good deal. whirlpool needs to create a new model that addresses these issues, but until then this will do the job. In my opinion, of course. Also, you will have to clean out the lint with a wipe or something like that. Not a big deal.
Written by a customer while visiting whirlpool.com