Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.8
(233 Reviews)
Rating breakdown 233 reviews
5 Stars
62
4 Stars
33
3 Stars
26
2 Stars
25
1 Star
87
39%of customers recommend this product.
(
59 out of
150)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
1
It's a con - NOT a condensing dryer.
on June 12, 2024
Posted by: RockwoodON
I bought this unit 2 weeks ago, but it is being returned. The dryer actually vents through the front draw and is NOT a condensing unit. The closet is running with condensation on the walls, it pumps out so much humidity. Very disappointing. What a dishonest and incorrect description for this washer/dryer. Criminal really.
Response from whirlpool.comBy Whirlpool Team, Social Care, June 13, 2024
Hello, RockwoodON! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@whirlpool.com with your model and serial number, phone number, and case #550435. We look forward to hearing from you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
4
Convenient!
on June 10, 2024
Posted by: Jade
from Atlanta, GA
[This review was collected as part of a promotion.] I have been using this machine for a few weeks, and I love the load and go option as well as the various wash settings. My main gripe with it is that the spin cycle is really loud. I live in a smaller house, but even if I shut the door on the opposite side of the house, I can hear the machine spinning. I'll double check that it's level, but I had it professionally installed, so I don't think that's the issue. Anyways, it's a great laundry machine and takes out the hassle of forgetting to put stuff in the dryer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great product. Just need a manual!
on June 10, 2024
Posted by: SteveA
[This review was collected as part of a promotion.] Washes and dries as advertised. It takes a few hours, but it's better than me forgetting clothes in the washer for a day or more and having to run them again! I also love loading 40 loads of detergent at once. Just toss the clothes in over the days and punch a button when you're ready to go.
Are the clothes damp after the dry cycle? Sometimes, but no more than my old dryer on a normal day.
Does the moisture vent into the room? Yes, but it seems to be slow & over the hours, so it is not problematic.
My biggest complaint is that there is no manual. There's a 'quick start' but that's it. No description about what the operating panel buttons & lights do. I chatted with Whirlpool and the agents has the same info as me. This is an easy fix, but someone at Whirlpool just has to do it!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Go with any other brand than whirlpool
on June 2, 2024
Posted by: Chris
from Bailys Harbor WI
Nothing is good about this machine, 6-7 hours to dry and the items are still wet…. We have had for 2 months and have to take cloths to laundry mat to dry our items. Don’t buy this machine and customer service is a nightmare… must have something to do with Covid because whirlpool use to be one of the best… I actually use to have contracts with them to haul their freight but after this I can’t haul for a company when I explained the problem they said it’s not their problem. They think I can just load the machine drive the 90 plus miles to the closet repair place and call it a day. Very sadden to read the poor reviews plus it’s worse because whirlpool use to be the best! Hopefully someone from whirlpool will read this and not send me to a Facebook site again or a customer service line that was incredibly rude. Please prove me right whirlpool in why I use to think you all were the best!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 545264.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 25, 2024
Posted by: Sue..
[This review was collected as part of a promotion.] Nice, convenient. Quiet. Wrinkle control. Made wash day easier. Good good thumbs up
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 18, 2024
Posted by: No nickname
from Vallejo, CA
[This review was collected as part of a promotion.] I bought my washer and dryer combination back in November 2023 and had issues in properly operating the machine. The tech that came out to the house showed me the proper way to operate the machine. Thank you so much. He deserves a 5 out of 5 stars.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
I do not recommend
on April 30, 2024
Posted by: LiaD
from Indianapolis, IN
I purchased an all-in-one appliance from a retailer as a replacement for our washer, which had stopped working. The concept of having a single unit capable of both washing and drying for our household of two (with no pets) seemed highly appealing, especially given its ventless design. However, within just six days, despite attempting to remain optimistic and adjust to the all-in-one, we ultimately decided to exchange it for a traditional washer and dryer set.
The drying time of the appliance was significantly longer than what I am accustomed to. Despite being careful not to overfill the washer beyond the indicator line, my clothes remained damp even after three hours of drying. I thoroughly reviewed the manual before using the appliance to ensure I followed all instructions correctly, yet my dissatisfaction persisted.
If you are considering purchasing this washer and dryer, I recommend ensuring it is properly leveled. During the spin cycle, it tended to jump around erratically, which was quite concerning.
The drying time of the appliance was significantly longer than what I am accustomed to. Despite being careful not to overfill the washer beyond the indicator line, my clothes remained damp even after three hours of drying. I thoroughly reviewed the manual before using the appliance to ensure I followed all instructions correctly, yet my dissatisfaction persisted.
If you are considering purchasing this washer and dryer, I recommend ensuring it is properly leveled. During the spin cycle, it tended to jump around erratically, which was quite concerning.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 1, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 528478.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Time and life saver
on April 20, 2024
Posted by: Tpritchard
from Farmersville, Illinois
[This review was collected as part of a promotion.] Purchased a month ago. No more worrying to take clothes and transfer!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com