Customer reviews from whirlpool.com
Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Average customer rating
2.9
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
39
4 Stars
18
3 Stars
14
2 Stars
16
1 Star
49
41%of customers recommend this product.
(
38 out of
92)
Customer Reviews for Whirlpool - 4.5 Cu. Ft High Efficiency All In One Washer/Dryer Combo with Steam and Load & Go XL Dispenser - White
Customer Rating
1
Very Dissatisfied
on March 6, 2023
Posted by: Suzie93
from New Hampshire
[This review was collected as part of a promotion.] The machine does not manage a household with shedding pets at all. No matter how thoroughly I clean the door gasket, the machine clogs and throws error codes. The under machine drain and filter are very poorly placed as the hose does not even extend beyond the frame of the machine to facilitate collecting the water. The first time, a week and a half into use, the drawer housing the drain broke when my husband went to perform the maintenance. With the broken drawer, we were not able open again to perform maintenance again. Service tech came out… pulled large handfuls of fur out of the drains. I sure wish the sales rep had this information… we spent a lab awful lot of money for the machine to not work for us.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 9, 2023
Thank you for sharing your insights with us, Suzie93. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 273819.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointing
on April 15, 2023
Posted by: Carol
from MA
[This review was collected as part of a promotion.] We have a small closet space for laundry and were so happy to buy this combo. But:
1-Water fills up and overflows the soap dispenser, and runs down the front and side of the machine. It also flows through the inside of the machine and drips out the bottom of the back onto the floor. Whirlpool suggested the technician replace the heater duct and condenser duct channels, but it did not help.
2-Constant Lo FL errors and beeps causing the machine to stop and lock up. Happens on both wash and dry cycles, whether the machine is calling for water or not. The only thing you can do is stop it and start over, turning a 3 hour wash time into a 6-9 hour wash, depending on how many times you have to restart.
3-Draining the hose and cleaning the filter is painful. I am a senior, I cannot be working down on the floor like that. And why is there so much water to be drained anyway?
4-User manual has no information, no explanations of error codes or suggestions for correcting them. A complete lack of information.
5-The only thing I like is the small amount of space it takes up! I have only had the unit for 2 weeks, and have had problems right from the start.
1-Water fills up and overflows the soap dispenser, and runs down the front and side of the machine. It also flows through the inside of the machine and drips out the bottom of the back onto the floor. Whirlpool suggested the technician replace the heater duct and condenser duct channels, but it did not help.
2-Constant Lo FL errors and beeps causing the machine to stop and lock up. Happens on both wash and dry cycles, whether the machine is calling for water or not. The only thing you can do is stop it and start over, turning a 3 hour wash time into a 6-9 hour wash, depending on how many times you have to restart.
3-Draining the hose and cleaning the filter is painful. I am a senior, I cannot be working down on the floor like that. And why is there so much water to be drained anyway?
4-User manual has no information, no explanations of error codes or suggestions for correcting them. A complete lack of information.
5-The only thing I like is the small amount of space it takes up! I have only had the unit for 2 weeks, and have had problems right from the start.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2023
Thank you for sharing your insights with us, Carol. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 304521.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Dryer
on April 19, 2023
Posted by: Kayla
from Minnesota
I'd like to know how you get the laundry dry without them smelling musty and making the whole house smell nasty? I've only done a few towels went through 2 washes and dry cycles. They still aren't dry and still smell funny.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 20, 2023
Thank you for sharing your insights with us, Kayla. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 306871.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not as expected and disappointing
on April 28, 2023
Posted by: 12StringPlayer
from NW Missouri
Cons:
Not suitable for small spaces
Cycle time is too long to wash and dry
Does not dry clothes completely
No rollers so is difficult to move and it weighs more than a refrigerator
Door is hinged on wrong side with no means to alter it and no alternative.
Pros:
None that I can see which make this worth purchasing again.
Not suitable for small spaces
Cycle time is too long to wash and dry
Does not dry clothes completely
No rollers so is difficult to move and it weighs more than a refrigerator
Door is hinged on wrong side with no means to alter it and no alternative.
Pros:
None that I can see which make this worth purchasing again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 1, 2023
Thank you for sharing your insights with us, 12StringPlayer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 312202.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
A jack hammer is more quiet
on March 20, 2023
Posted by: JGUIN
[This review was collected as part of a promotion.] Our brand new machine, needs to be serviced. It’s washing our clothes, but the dryer is not working properly. It’s insanely loud.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 24, 2023
Thank you for sharing your insights with us, JGUIN. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 287092.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
very disappointed
on April 17, 2023
Posted by: shirley
from MO
[This review was collected as part of a promotion.] The controls do not work. Dry only and wash and dry do not work. I have to push spin and drain to get the dryer to work. I have asked for help from you with no response. Very sorry Ii am stuck with this .
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2023
Thank you for sharing your insights with us, shirley. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 305238.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Absolute Regret
on February 18, 2024
Posted by: GG109
from Glenford, Ohio
Purchased the washer/dryer combo. It’s terrible. We understood that the drying took a lot longer and that was ok, however we can’t get a load to go through the entire cycle without throwing codes, shutting down, not drying. This unit is less than 30 days old. I’ll be filing for a return and full refund. Id buy Whirlpool washer and dryer but absolutely never the combo. Terrible
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, February 22, 2024
Thank you for sharing your insights with us, GG109. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Go with any other brand than whirlpool
on June 2, 2024
Posted by: Chris
from Bailys Harbor WI
Nothing is good about this machine, 6-7 hours to dry and the items are still wet…. We have had for 2 months and have to take cloths to laundry mat to dry our items. Don’t buy this machine and customer service is a nightmare… must have something to do with Covid because whirlpool use to be one of the best… I actually use to have contracts with them to haul their freight but after this I can’t haul for a company when I explained the problem they said it’s not their problem. They think I can just load the machine drive the 90 plus miles to the closet repair place and call it a day. Very sadden to read the poor reviews plus it’s worse because whirlpool use to be the best! Hopefully someone from whirlpool will read this and not send me to a Facebook site again or a customer service line that was incredibly rude. Please prove me right whirlpool in why I use to think you all were the best!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 545264.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com