Customer Reviews for Speed Queen - DR7 Pet Friendly Sanitizing Electric Dryer - Matte Black
Customer Rating
1
Brand new dryer squeaks loud constantly
on March 12, 2025
Posted by: Pink
from Missouri
I bought a brand new washer and dryer for my new home and the dryer squeaks really loud ever since the first time I used it. Its awful.
Response from Speed QueenBy Margie, Customer Support, March 17, 2025
Hi, Pink! We understand you've noticed a squeaking sound from your dryer. We'd like to see how we can help with this and for the best assistance, don't hesitate to reach out to our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
Speed Queen are in a league of their own and it’s obvious. We couldn’t be happier with these MACHINES and we are glad to have finally rid our home of the big box store laundry sloshers. It’s amazing to take laundry out of the dryer and have it be DRY and pet hair free.
As a Ripon College grad - I grew up knowing all about "Racy Royalty" as we called it (get it - Speed Queen), and when my brother and sister-in-law purchased theirs, I decided to follow suit. I had to chuckle because I bought the white washer as I wanted a more mechanical washer and not so much tech......but when I saw that this black dryer had that pet sensor...I was sold. Imagine when I finally got my white washer and black dryer that the delivery guys thought they had the wrong order. Nope....so my first drying of dog towels left me with so much more lint and "waste" than I have ever seen....for those of you with dogs....RUN to get this. My towels feel soft (and they are old), but they are clean and no more "doggy" odor....Thank you, Speed Queen. I may have paid more for this, but it has been worth it for sure!!
My washer and Dryer were delivered and in less than 12 hours the Dryer broke! I had the service repair guy out taking the brand new dyer apart and fixing it. I was so annoyed. It still isn't right... It's loud and the auto dry does not work, even when I have it on Dry the load isn't dry!!! I also purshcased the additional steam option and that wasn't hooked up properly at first but it works now. There are also marks on the inside drum of the dyer that are in the actual metal and look bad. Just not impressed or a good way to start off with my first Speed Queen purchase.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, February 10, 2025
Oh no, Carrie S! This is suprising to hear, and not at all what we'd expect. We understand that service was out for repair, but that the dryer isn't performing as designed after that visit. We'd love the chance to help make this right and when you can, please connect with our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).