Customer reviews from Speed Queen
Speed Queen - DR7 Pet Friendly Sanitizing Electric Dryer - Matte Black
Average customer rating
4.6
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
70
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
3
92%of customers recommend this product.
(
73 out of
79)
Customer Reviews for Speed Queen - DR7 Pet Friendly Sanitizing Electric Dryer - Matte Black
Customer Rating
5
Love
on December 27, 2024
Posted by: Bec73
from Dyersburg, Tennessee
Absolutely love my new washer and dryer!!
Very quiet and efficient
Very quiet and efficient
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
1
Not overly impressed
on February 6, 2025
Posted by: Carrie S
from Swoyersville PA
My washer and Dryer were delivered and in less than 12 hours the Dryer broke! I had the service repair guy out taking the brand new dyer apart and fixing it. I was so annoyed. It still isn't right... It's loud and the auto dry does not work, even when I have it on Dry the load isn't dry!!! I also purshcased the additional steam option and that wasn't hooked up properly at first but it works now. There are also marks on the inside drum of the dyer that are in the actual metal and look bad. Just not impressed or a good way to start off with my first Speed Queen purchase.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, February 10, 2025
Oh no, Carrie S! This is suprising to hear, and not at all what we'd expect. We understand that service was out for repair, but that the dryer isn't performing as designed after that visit. We'd love the chance to help make this right and when you can, please connect with our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
5
The dog lady now has an amazing dryer!!
on February 11, 2025
Posted by: Peggy DaValt
from Columbus, WI
As a Ripon College grad - I grew up knowing all about "Racy Royalty" as we called it (get it - Speed Queen), and when my brother and sister-in-law purchased theirs, I decided to follow suit. I had to chuckle because I bought the white washer as I wanted a more mechanical washer and not so much tech......but when I saw that this black dryer had that pet sensor...I was sold. Imagine when I finally got my white washer and black dryer that the delivery guys thought they had the wrong order. Nope....so my first drying of dog towels left me with so much more lint and "waste" than I have ever seen....for those of you with dogs....RUN to get this. My towels feel soft (and they are old), but they are clean and no more "doggy" odor....Thank you, Speed Queen. I may have paid more for this, but it has been worth it for sure!!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Omg
on February 21, 2025
Posted by: SpeedqueenImlean
from Same place
Better than a microwave pizza when it’s snowing outside
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
1
Brand new dryer squeaks loud constantly
on March 12, 2025
Posted by: Pink
from Missouri
I bought a brand new washer and dryer for my new home and the dryer squeaks really loud ever since the first time I used it. Its awful.
Response from Speed QueenBy Margie, Customer Support, March 17, 2025
Hi, Pink! We understand you've noticed a squeaking sound from your dryer. We'd like to see how we can help with this and for the best assistance, don't hesitate to reach out to our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
1
Error n5 after two months of purchase
on September 6, 2025
Posted by: Alexandracaf
from Memphis
My dryer stopped working after just two months, displaying an error code N5 and making loud noises. I have been waiting for warranty service for three weeks and still have no scheduled appointment. This has been a huge disappointment. Given the price and the high quality this brand is known for, I expected to have no issues for at least the next ten years, but that hasn’t been the case. I would not recommend this product.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, September 10, 2025
Oh no! This is terrible to hear, and we would love the chance to help. If the retailer has not followed up with the service appointment, connect with us at 800-552-5475 (M-F; 8:30am – 4:00pm CST) and we can set up service for you directly!
Written by a customer while visiting Speed Queen
Customer Rating
3
Good but not great
on January 11, 2024
Posted by: jmshack
from Bonaire, GA
The 2 complaints I have so far is that the dryer makes a very loud buzzing/humming sound coming from the electronic control board located in the bottom left corner of the dryer. It also makes a metallic sound that seems to be emanating from the outlet duct when first warming up. After warmed up, the noise goes away. Very unrefined product for the price that you pay. My Whirlpool machines were much more refined in the design aspect, but I will say they didn't clean as well.
I would recommend this to a friend!
Response from Speed QueenBy Margie, Customer Support, January 16, 2024
Hi, Jmshack. Thank you for this feedback! While it may be normal to hear the dryer and its components running, this helps us know what our customers are looking for so we can work to meet your preferences and expectations in the future. Should we ever be able to help with any questions or concerns, don't hesitate to let us know via our Customer Support Line at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
2
Both washer and dryer are noisey
on January 13, 2025
Posted by: JJRa
from Hoschton, georgia
Not sure. I only purchased two months ago. It’s just too soon to tell.
Response from Speed QueenBy Margie, Customer Support, January 15, 2025
Hi, JJRa. We understand the sounds of your appliances has left you with concerns. If that's the case, just connect with our Customer Support at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time) to share more about which sounds you're noticing. We can help answer any questions about our products or the sounds they may make and if anything is amiss, we'll start working to resolve it!
Written by a customer while visiting Speed Queen