Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: LRFLC270
from Sterling Heights, MI
Verified Purchase:Yes
Fridge was delivered with one door lower than the other, read the manual on how to adjust with the tool provided but couldn't get it to even out. Put in for a technician to come out and fix it, got a call from the repair company that because it is a cosmetic issue, I would have to pay for the service call because it was past the 24-48 hour limit. I checked the paperwork, couldn't find anything stating that. As a consumer I have the right to expect that a brand new fridge would look like the fridge in the advertisements and on the showroom floor without having to pay extra for it.
Quality
1
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi there. Thanks for reaching out. Hopefully you were able to get your fridge doors fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: JanBoy
from NJ
Verified Purchase:Yes
Perfect size for our kitchen remodel project Love it
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. Thank you for taking your time in leaving us a review in regards to your kitchen and especially, the refrigerator! Our team enjoys what they do because of customers like you. This review just made our day! We strive to be the best we can be every day. Thank you so much for choosing LG as your next companion. . ~Anthony
Written by a customer while visiting lg.com
Posted by: BrendanH
from San Francisco, CA
Verified Purchase:Yes
I love this new fridge! The space inside is amazingly large and easy to see things. The ice maker in the freezer is awesome. I'm still not sure about the filter though. Water tastes weird and I've emptied 2 gallons of water already. Might try buying a new filter to see if the this one just isn't good.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, June 19, 2023
Hi, thanks for your honest review for your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. Please contact us at (800) 243-0000 so that we can look into your issue with your filter! Our hours of operation are from Mon. to Sun. 8AM - 9PM EST. We'd be happy to work towards resolving the odd tasting water issue you've described in the review! We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: MrBillOfSmyrna
from Smyrna TN
Verified Purchase:Yes
I am happy with my purchase. I had to use it for a while to get a good feel if how it would fit in my life. Although I really like this appliance, there are a couple of things I am not crazy about. The first being the tiny shelf on the bottom of the door. I feel that it is the twilight zone of the fridge and things will become forgotten if placed there. The second thing is a win and a loss, the water dispenser. Win: you create more room on the door not having a dispenser placed there. Loss: if you drink a lot of water, or have to fill a large thermos like me, then you are spending more time with the door open, affecting your fridge temp and run time. The last thing I am not crazy about, but I think I may get used to it, is the freezer door handle. I am not used to handles that move, because I am do used to thinking that if it moves it is loose and I feel compelled to want to fix it. I like the look and feel overall. I like the amount of storage. It feels like more space even though it is slightly smaller than my previous unit. I like the clean look of the interior with all the clear plastic. I like that the controls are electronic and not a box. Overall, the best appliance in my opinion.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Tanisha, social/LG, June 20, 2023
First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. Should you be interested we would like to invite you to contact us so that we can help remedy any concerns or issues that need our attention. We appreciate you for your open and honest feedback, and we look forward to your next review. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Youngatheart
from Oxford, NC
Verified Purchase:Yes
I wanted a big refrigerator but it could only be counter depth….hard to find, especially with the features we wanted. We are seniors and our backs aren’t what they used be so the refrigerator section had to be up on top, freezer, less used on the bottom. We didn’t need an ice maker so this feature was easy to remove the tray for more room. Our other major appliances were stainless so that was part of our search.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Zany s fridge
from Cleveland ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had it for 6 months
The freezer started thawing…
The door got stuck shut for a whole day
I lost all my food so I deserve the 500$ to replace my food
And the time I spent with repairmen.
The freezer started thawing…
The door got stuck shut for a whole day
I lost all my food so I deserve the 500$ to replace my food
And the time I spent with repairmen.
Quality
2
Features
3
Value
1
Response from lg.comBy Tanisha, social/LG, July 10, 2023
We see that you left a 3 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Betty61
from Murrells Inlet, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is the best of both worlds. Cabinet depth gives it a more built-in feel, but LG has done a great job maximizing interior storage space. I only gave it 4 stars since the ice maker is a bit small and cannot keep up with the demands of a moderate size party (dinner for 8), even using the "ice plus" setting.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: justinheilman
from Philadelphia, PA
Verified Purchase:Yes
After having a much smaller top freezer refrigerator, that started to leak freon, I bought this new LG refrigerator. I'm so happy with it and I love that it's so roomy. It keeps the food nice and cold and it looks really nice inside and out.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com