Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Anonymous
from Harrison Township
Verified Purchase:Yes
Had this fridge for 3 weeks and have not been able to put food in it because it’s not cooling to a safe temperature
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz Luna, Social Media, February 9, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Beware. Look elsewhere
on May 8, 2023
Posted by: Yecart
from seattle
Film that provides print proof feature was damaged within 2 months and LG refused to cover it under warranty. Don't pay the extra money for this. Cooling temps aren't great I think do to the THIN feature
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
LG is TERRIBLE to work with
on May 24, 2023
Posted by: patrick easterling
from hawaii
After two years our LG's compressor died. It's been weeks of confused phone calls and now they say they PLAN on soon sending the parts! Weeks of delay, no explanation. I am a landlord who buys lots of fridges and NEVER will buy another LG anything!
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 25, 2023
Hi there, We most definitely value your feedback and we'd be more than happy to look into this with you. We realize how upsetting repair issues can be and want to ensure that we really have a full understanding of your situation, so that we can aid you in the best way possible. Could you please provide us with your LG refrigerator's model, serial number, and the phone number via our social media platform on Facebook or Twitter and use the handle @LGUSSupport or when calling our Customer Service line at 800-243-0000.~Tanisha
Written by a customer while visiting lg.com
Posted by: Sonia I
from La habra
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 1 month an ago! The water being dispensed is HORRIBLE (metal taste) I’ve icc BFF er 10 gallon out of frig and it’s horrible I’ve called for service and IVE BEEN IGNORED. VERY VAD BUSINESS!!!
Quality
1
Features
4
Response from lg.comBy Conie Del Corro, LG Social Media, August 12, 2023
Hi, Sonia. Thank you for sharing your feedback. We're sorry to hear about your frustrating experience with your LG refrigerator's LRFLC2706S water quality and the lack of response from customer service. We understand how important it is to have clean and refreshing water. Your feedback is essential to us, and we want to make things right.
To address this issue promptly, please provide us with your contact details through a private message on our Facebook or Twitter page, @LGUSSupport. We'll handle your case to ensure that you receive the assistance you need. Thank you for your patience, and we're committed to resolving this matter for you.
Additionally, please visit this link for good-to-know information about why ice or water tastes bad: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208#:~:text=Replace%20the%20Water%20Filter,LG%20refrigerator%20water%20filters%20online.
^Con
To address this issue promptly, please provide us with your contact details through a private message on our Facebook or Twitter page, @LGUSSupport. We'll handle your case to ensure that you receive the assistance you need. Thank you for your patience, and we're committed to resolving this matter for you.
Additionally, please visit this link for good-to-know information about why ice or water tastes bad: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208#:~:text=Replace%20the%20Water%20Filter,LG%20refrigerator%20water%20filters%20online.
^Con
Written by a customer while visiting lg.com
Posted by: Connie R
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new LG refrigerator! It has so much more space than my old one. The French doors make everything so visible and accessible. The ice cube maker and bottom freezer are also so easy to reach. Thank you for a great design!
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lordrlp
from North Port FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lots of room inside but where do I put my half used large champagne bottle? Any recommendations?
Pros: Features/Settings
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: BrianC283
from Massachusetts
Verified Purchase:Yes
I bought this refrigerator a few weeks ago and it has exceeded my expectations! Even though it is only slightly larger than my previous side-by-side, the layout allows much more storage. I like having the water dispenser inside the unit as well. The finger print resistant finish is one of my favorite features. This appliance is so easy to clean and keep clean! I enjoy all the features including the "alarm" the lets you know when you've left the door open or ajar. I would highly recommend this refrigerator!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Troy101
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] A few weeks into having my new fridge, I’m beyond impressed. It’s huge for a counter depth. Love having the water on the inside & ice in the huge freezer. It alerts you if you leave the doors open. I’ve gotten many compliments. If you need a counter depth this is the one, I looked at many and this is hands down the best one for your money.
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 6, 2023
It makes our day to hear that we were able to provide you with a 5-star experience. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com