Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
23
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
3
Needs Improvement
on April 10, 2024
Posted by: kb515
from Seattle
We like LG so replaced our 20yr old refrig with this - the closest to our old model. Some major design issues, unfortunately, they've gone backward. #1. The deep doors are annoying; unless packed full, the items clank around with each door open/close. Additionally, they make the refrigerator well past counter-depth. #2. If you open the right door first, and afterward decide to open the left side also... Look out! the vertical flap on the left door will not retract and can slam your hand if it's in the way when it's time to close the doors. #3.The deli-tray: It's crazy there is a solid top across it, that requires fully opening both doors to grab something that is right there. Our old version had a flip-up lid and I may cut this solid surface off and reinstall it with a hinge. #4. Fruit & vegetable bins have handles at the bottom, so it's ergonomically inefficient to pull open, then go up and inside the deep well; why not pull from the top to start with? #5. The ice bin in the freezer quickly turns cubes into a solid mass. Not sure what's up there.
Quality
3
Features
2
Value
4
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey there! Thank you for bringing this to our attention. We're continuously updating our products. If you need assistance with your LG Fridge, please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We're always here to help! ~ Jupe
Written by a customer while visiting lg.com
Customer Rating
2
Love it, some quality issues
on October 14, 2024
Posted by: BlueDeer
Purchased in July. Have had some issues with the door sensors that are being addressed. However, we have had to throw everything out because of the issue. Hopefully getting fixed soon! We do really love the product.
Response from lg.comBy true, LG Digital Care Team, October 16, 2024
Hey there. We're here to support you and help you have the best experience. We’re happy to hear that you love the product, but we understand how much it must be to deal with the door sensor issue and having to throw everything out. It’s good to know the issue is being addressed, and hopefully, the fix will come through quickly. If there's anything else we can do to help in the meantime, please don't hesitate to send us a private message on social media @LGUSSupport with your contact information so that we can find any updates about your case. We'll be here ready to help. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
Love it
on October 23, 2024
Posted by: Laurine1
Love the layout and the deep shelves in the door. Same size/type as my last fridge but seems to hold more of my foods. I also love the water dispenser as it it easier to fill bottles than my last one.
Written by a customer while visiting lg.com
Customer Rating
5
Awesome French door refrigerator
on December 4, 2024
Posted by: Floridamom25
from Central Florida
We bought this refrigerator to replace our old one that was 16 years old. This one is so much larger and holds so much more than the old one. We wanted one that dispenses water from the outside of door but no ice and could not fond one. This one dispenses water from the inside, which I don’t like; but, the water comes out very quickly which does make me happy. The shelves are deep and moveable and the doors hold a lot more than our old one. The freezer is deep and holds quite a bit of food. The ice is made quickly and we seem to never run out. The ice is in cubes and and fits into a tumbler easily. all in all very happy with this French door refrigerator .
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: petedog
Verified Purchase:Yes
Have had the fridge for a couple of weeks now. Really like the large capacity in the counter-top depth. So far, so good.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sheila46
from Bluffton, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] After ready all the reviews we purchased our new LG refrigerator. So . far it has exceeded our expectations. We love the water dispenser in the refrigerator and the ice maker is perfect. All the ice we need plus. We especially like the counter depth as it seems to enlarge our kitchen. Would definitely purchase an LG product again.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jeff8156
from Glenshaw Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plenty of room in this refrigerator.It’s so quiet when it runs you can hardly hear it. It is very spacious for all the things you need to put in it we love it
Pros: Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: RAEdwards
from Dallas, Oregon
Verified Purchase:Yes
Our old fridge wasn’t working well (different brand) and was causing our food to go bad very quickly, so we bought this one almost a month ago. So far I’m absolutely loving it! It’s easy to use and set the temps, easy to hook up to the water line and keeps temperatures accurately. The only thing I wish it came with was a slider shelf for taller items but it’s not a deal breaker. I really like how the water dispenser is in the fridge and not on the front of the door where it can drip down the front of the door. The ice maker keeps up with the amount of ice we need and is always full. I wish the ice maker came with an ice scoop but that’s not a deal breaker either. We bought this and 3 other LG kitchen appliances the same day and we are very pleased with all of our purchases.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com