Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
2
Love it, some quality issues
on October 14, 2024
Posted by: BlueDeer
Purchased in July. Have had some issues with the door sensors that are being addressed. However, we have had to throw everything out because of the issue. Hopefully getting fixed soon! We do really love the product.
Response from lg.comBy true, LG Digital Care Team, October 16, 2024
Hey there. We're here to support you and help you have the best experience. We’re happy to hear that you love the product, but we understand how much it must be to deal with the door sensor issue and having to throw everything out. It’s good to know the issue is being addressed, and hopefully, the fix will come through quickly. If there's anything else we can do to help in the meantime, please don't hesitate to send us a private message on social media @LGUSSupport with your contact information so that we can find any updates about your case. We'll be here ready to help. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
Love it
on October 23, 2024
Posted by: Laurine1
Love the layout and the deep shelves in the door. Same size/type as my last fridge but seems to hold more of my foods. I also love the water dispenser as it it easier to fill bottles than my last one.
Written by a customer while visiting lg.com
Customer Rating
1
Do not purchase doesn't stand by product
on November 18, 2024
Posted by: Karebare
from South carolina
I give zero. Purchased refrigerator and lines on back of frig sprayed water on wall and floor while admistering water from inside of frig. Ruined our hardwood floors. Lg response is they don't install water lines and are not paying for any damage. But they sell refrigerator with water features?? Ok
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We always want to make sure that you're taken care of whenever leaks happen in your refrigerator, and we're ready to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the leak, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Posted by: petedog
Verified Purchase:Yes
Have had the fridge for a couple of weeks now. Really like the large capacity in the counter-top depth. So far, so good.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sheila46
from Bluffton, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] After ready all the reviews we purchased our new LG refrigerator. So . far it has exceeded our expectations. We love the water dispenser in the refrigerator and the ice maker is perfect. All the ice we need plus. We especially like the counter depth as it seems to enlarge our kitchen. Would definitely purchase an LG product again.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jeff8156
from Glenshaw Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plenty of room in this refrigerator.It’s so quiet when it runs you can hardly hear it. It is very spacious for all the things you need to put in it we love it
Pros: Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: RAEdwards
from Dallas, Oregon
Verified Purchase:Yes
Our old fridge wasn’t working well (different brand) and was causing our food to go bad very quickly, so we bought this one almost a month ago. So far I’m absolutely loving it! It’s easy to use and set the temps, easy to hook up to the water line and keeps temperatures accurately. The only thing I wish it came with was a slider shelf for taller items but it’s not a deal breaker. I really like how the water dispenser is in the fridge and not on the front of the door where it can drip down the front of the door. The ice maker keeps up with the amount of ice we need and is always full. I wish the ice maker came with an ice scoop but that’s not a deal breaker either. We bought this and 3 other LG kitchen appliances the same day and we are very pleased with all of our purchases.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: joe is here
Verified Purchase:Yes
love the big inside. Problem is the water tastes like plastic. Even after a few gallons flushed through it. runs quiet
Features
3
Value
4
Response from lg.comBy JaNika Wiley, Social Media, January 12, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com