Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
23
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
2
A few problems.
on February 7, 2024
Posted by: FirstLGFridge
from Florida
I generally like the fridge but I have a couple of concerns. 1. The air filter says it time to change it. Problem is nobody sells the style of air filter that it has, not even LG. It is the one without a frame around it.
2. It is a little glitchy. Every so often it stops cooling. The power is on, lights and controller is on but it stops cooling. I found that if I unplug it for a few minutes, then plug it back in it starts working again.
2. It is a little glitchy. Every so often it stops cooling. The power is on, lights and controller is on but it stops cooling. I found that if I unplug it for a few minutes, then plug it back in it starts working again.
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 8, 2024
Hey there, we'd love to check in and see what filter fits your LG French Door. At the same time, we can also look into cooling and power. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We are here to support you. ~TammyJo
Written by a customer while visiting lg.com
Posted by: Les01
from Northville Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my LG refrigerator for a year and it has been a great improvement over our last side by side refrigerator.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Lots of storage, noisy water intake, looks great!
on February 10, 2024
Posted by: PawPawV
from Kent, Wa
Verified Purchase:Yes
Have had this refrigerator for a couple weeks and love it! Lots of space and a great ice maker. The counter depth size is nice but it needs to be away from the back wall to allow the doors to open fully due to a side wall. The only issue? so far is the noise when water is drawn in to the icemaker - it’s much louder than expected.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Overall a very good product with only one glitch.
on February 11, 2024
Posted by: CL55
from Lake Elsinore CA
Verified Purchase:Yes
I choose this model because of its price, style, and storage space. This is my first LG product. I like everything about it except the internal refrigerator temperature control is not accurate. the lowest temp setting is 33 degrees, at this setting the internal is only 37 degrees. This might seem trivial to some, but I like my stored liquids to be very cold. Other that the temp issue this is a very good unit at a reasonable price.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jph2
from Philadelphia
Verified Purchase:Yes
I have had this fridge for a month and am very happy with it. Going from a side by side refrigerator a French door has been great. There appears to be so much room. The thing on the left door that swings open should be able to it without regard to quickly you open it
Pros: ease of use, Style/Design, Features/Settings, Performance
Written by a customer while visiting lg.com
Posted by: CRTh
from portland
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hi! Other than it being really unreliable, it is great! Nicely designed but already had to submit two repair tickets. Needed a factory reset upon installation. Would recommend another fridge!
Pros: ease of use
Quality
2
Features
3
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 15, 2024
Hello, we love to hear that you enjoy the design of your LG French Door. Let us get you back to enjoying all the features again. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to hearing from you. ~TammyJo
Written by a customer while visiting lg.com
Posted by: BBF1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Waiting for Kitchen cabinets to be installed in Mid-March, and then a LG Gas Range & the LG Refrigerator.
Pros: Features/Settings
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Tee24
Verified Purchase:Yes
I brought my new fridge before Thanksgiving and I love it so much!
Written by a customer while visiting lg.com