Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(568 Reviews)
Rating breakdown 568 reviews
5 Stars
388
4 Stars
105
3 Stars
35
2 Stars
14
1 Star
26
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
Excellent refrigerator; weak product setup info!
on August 30, 2023
Posted by: SavvyBuyer
Verified Purchase:Yes
We've only had this for not quite 2 weeks, and everything about it is top notch. Obviously, I will know more as time goes by; I do expect continuing high satisfaction! My take is that this is a truly excellent refrigerator. The only DRAWBACK is less than great information in the product literature and the owner's manual. Due to costly problems I had had with my prior one (from a different manufacturer), I was seeking a refrigerator that didn't require an internal water filter but could connect to a water source and make ice and dispense cold water. It APPEARS that that is the case for this LG product. However, it isn't clear how to set it up, without an internal water filter -- I found several different answers on that from different dealers and different on-line postings. The owner's manual says, "LG strongly recommends that you use LG-authorized water filters to prevent water quality issues, water leakage and appliance malfunction," but I could find NOTHING about what to do it if I have a home water system that will feed highly filtered water to my refrigerator. Thus I neither need nor want to install an internal water filter!!
Written by a customer while visiting lg.com
Posted by: Conrad2
from Humble texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my refrigerator for almost a year and I really like it. I can put large trays on the shelves. I like the freezer drawer where I can see all I have without too much shuffling around.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: T Crawford
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent storage space for a counter-depth refrigerator. Main refrigerator compartment stays very cold, thanks I believe to the metal panel on the back wall of the fridge. The freezer has produced plenty of ice for our needs. This model operates very quietly. I researched for weeks before making this purchase, as I did NOT want to have to deal with a return or buyer's remorse. The capacity, proper cooling and longevity were my top concerns. So far, we are extremely satisfied with this product!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JMcleod2
from Tampa, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The left hand door slams so hard it shakes the whole fridge and the things in it. Tech guy changed the hinge (same as the old one) and same results. Told us to shut the right-hand door first and it won't be so bad. I don't agree. I guess we will have to put up with it because otherwise we like the fridge.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Vt Stef
from Bennington, VT
Verified Purchase:Yes
I recently purchased this refrigerator to replace a two year old (not LG!) fridge which could not be repaired. I was anxious at first because it was larger than my previous fridge. What a pleasant surprise! It looks fabulous and is keeping my food fresh. So easy to store and find food in the fridge and freezer. Quiet too. And perfect ice cubes. I am so glad I purchased this refrigerator. Highly recommended!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Holly LV
from Las Vegas
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far I am happy with this refrigerator. It is very roomy and like the feature I can move shelves up and down to accommodate taller things. The doors are a bit thick so I could not push it all the way back, therefore, it is not a true counter depth in my case, but it is no big deal.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Mark Mara
from minneapolis
Verified Purchase:Yes
I bought this unit two weeks ago and so far it has been great. lots of space in both the fresh food and freezer sections. easy to place and remove items. the unit looks great inside and out. the only problem I had was the two fresh food section doors were not aligned. I followed the instructions to align them and the problem is mostly fixed and the remaining misalignment is not noticable. I never hear the compressor running, very quiet and uses very little power.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Greg Koyfman
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about month ago. Everything is working fine except I realized that 2 or 3 screws attaching the hinge plate on the top are missing. It will be helpful if somebody will come over to my house and fix this minor issue.
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi there, Greg. Thank you for taking the time to leave us a review on the 27 cu. Ft. Smart Counter-Depth MAX™ French Door Refrigerator. We want to ensure that you're getting a good working refrigerator, and we'd be more than happy to further look into this. At your earliest convenience, please send us a private message through our Facebook or Twitter platforms and include your contact details, model, and serial number of the unit. ^Anthony
Written by a customer while visiting lg.com