Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
23
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
2
Ice Maker will QUIT
on June 7, 2023
Posted by: Susie52402
from Iowa
bought over a year ago, had new ice maker put in a month ago and this one has already stopped as well. So much for not using plastic bottle water you can thank companies like LG for crappy ice makers!
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Tanisha, social/LG, June 8, 2023
Hi there, We're concerned with the issues your having with your LG Ice Maker. We want to assist. We don't want the taste of plastic haunt you. We would like to request that you contact us at our Customer Service Department 800-243-0000 or , live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: DG65
from Raleigh NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has been outstanding so far and I highly recommend! The packaging was amazing and the refrigerator is flawless.
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 23, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: LG Counter Depth Frig
from Bella Vista AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the space in this LG counter-depth refrigerator. The access with being a French Door is perfect. Very quiet and the water dispenser inside is also a nice feature.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Ian, LG Social Media, June 22, 2023
Hi! Thanks for the feedback, and for inviting us into your kitchen. We love to hear you're loving your new French Door refrigerator! ^Ian
Written by a customer while visiting lg.com
Customer Rating
5
Love counter depth that dosen’t compromise size
on June 11, 2023
Posted by: Jodydee
from Delaware
Verified Purchase:Yes
Purchased this LG counter depth refrigerator a few months ago and enjoy it more than a previous side by side.
Seems To be just what we wanted for size and depth with great interior lighting and plenty of freezer space.
The only issue I don’t like and maybe LG has an a answer for this is the left door closes extremely hard. Unlike, the right, at times it feels like you’re going to knock something right off the door shelf if you don’t gently hold the left door as it completely closes. I don’t feel like you should have to hold the door handle until it’s completely closed with out it making a loud banging sound like somebody is slamming it shut. Please advise
Seems To be just what we wanted for size and depth with great interior lighting and plenty of freezer space.
The only issue I don’t like and maybe LG has an a answer for this is the left door closes extremely hard. Unlike, the right, at times it feels like you’re going to knock something right off the door shelf if you don’t gently hold the left door as it completely closes. I don’t feel like you should have to hold the door handle until it’s completely closed with out it making a loud banging sound like somebody is slamming it shut. Please advise
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 20, 2023
First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. We will share your comment with our Development Team for review. We wanted to also share with you this door is designed to close much harder so that the flipper doesn't stall the door from closing completely. We appreciate your review for bringing this issue to light for us. We hope to hear from you again in the near future. Should you be interested in contacting us to discuss further available options we can be reached at 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Jose56
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have only had this fridge for 3 weeks and like the layout and capacity. Old refrigerator was difficult to see what I had and wasted food.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 26, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: Jenny Jelly
from Wilsall MT
Verified Purchase:Yes
We love this refrigerator! Seriously, we can see our food and keep our food organized. The fridge portion is all at eye level, with freezer drawer below. Tons of room in both areas, with adjustable shelves - happy to see the butter cage was no longer built in- that was wasted space to us. Delivery and installation was a total breeze!
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, June 20, 2023
Thanks for your review mentioning the quick and smooth delivery process! We're glad to hear your loving all of the useful features available in your fridge! #LifesGood when you can make the most of your 27 cubic feet of space available in your fridge! We're available for support should you need us. Feel free to reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. ^Chris
Written by a customer while visiting lg.com
Posted by: Bobbbyyyyyy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful refrigerator. Works well and looks amazing
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 19, 2023
Amazing! We are delighted to hear that you love your new LG LG 27 Cu. Ft. Smart Counter-Depth Max French Door Refrigerator. Thank you for sharing the outstanding qualities' it possesses.Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Written by a customer while visiting lg.com
Posted by: meh56
from Nashvile, Tn
Verified Purchase:Yes
We have had this fridge for almost 3 months. It is very spacious, icemaker put out perfect ice cubes, and cools great.
Pros: ease of use, Style/Design, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com