Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Jim704
from Charlotte, NC
Verified Purchase:Yes
I've had this refrigerator for a few weeks now, and it is nearly perfect. The volume is surprisingly roomy. However, unless I remove a shelf completely, I can't put a 1.5 L bottle of wine upright. Other than that, the space and features are excellent. I like the water dispenser inside the refrigerator. The stainless steel resists fingerprints. Ice Plus mode is easy to enable from the app on my phone. The temperature, the lighting, everything can be set and monitored on my phone. It is also very quiet. I didn't realize how loud my old refrigerator was until I got this one.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LGhaspoorqualitycontrol
from Montana
Verified Purchase:Yes
I bought the counter depth refrigerator in November. In the spring I tried to replace the air filter. The air filter from the factory was removed from the frame and shoved into the filter holder, breaking it. The factory air filter was square and the holder was rhombus shaped. I was sent a new filter holder, but it will not mount to the refrigerator. The filter feature is useless. My refrigerator has no filters available for it. How does something like this even happen with a major appliance company?
Quality
2
Features
1
Value
1
Response from lg.comBy FRANCINE VIZCARRA, LG SOCIAL MEDIA, July 19, 2023
Thank you for sharing your concern with us. We apologize for the inconvenience you’ve experienced with your Refrigerator. Please know that we take your concerns seriously and we are more than willing to help you with this matter.
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we’ll work towards resolving your concern promptly. -Francine
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we’ll work towards resolving your concern promptly. -Francine
Written by a customer while visiting lg.com
Customer Rating
3
Air filter defect
on July 8, 2023
Posted by: CoralJ
from NJ
Air filter problem!! The replacement filters are in square frames, yet the filter holder is rhombus shaped! The factory filter had no frame and was inserted on a slant. I bought this fridge in January and It is time to change the filter. There are no air filters on the market (even by LG!) that will fit the filter receptacle. Help, LG!
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your LG Refrigerators air filter not fitting properly. Your review matters to us, and we genuinely value your input. To immediately assist you, please private message our LG Social Support team on Facebook or Twitter at @LGUSSupport with your model and serial numbers of your unit, so we can look into this and find a solution for you. ~Rita
Written by a customer while visiting lg.com
Posted by: Whittkatt
Verified Purchase:Yes
I am happy with my purchase, in general. I feel like the shelf configuration could be better. I’m extremely limited on space for taller items, but, it works fine, overall. I did have an issue with the unit not cooling; everything in my freezer thawing, and the fridge warming. I had to toss about a thousand dollars worth of food.
The fridge lights were still on, which was a confusing thing- it was on, but not working.
I had a very good experience with a phone call to customer service, and learned that because while having some electrical work done, a breaker had been shut off, then quickly turned on again, and that was enough to cause the motherboard to shut down, and need to be reset. I was able to reset it, and it began working fine.
I think this is a problematic design flaw. If the fridge is not cooling, then the lights and everything should go off, and perhaps an easily accessible, specific reset button should be present. That way you can see that the unit is not cooling, long before you find your stuff thawing. It should also have a built in surge protector, so this DOESN’t happen, with so many power “flickers” that occurs in my area.
But, I do like the look and sleek profile of the fridge, and this was the only issue I have had with it so far. As I said, the customer service person was very professional and helpful.
The fridge lights were still on, which was a confusing thing- it was on, but not working.
I had a very good experience with a phone call to customer service, and learned that because while having some electrical work done, a breaker had been shut off, then quickly turned on again, and that was enough to cause the motherboard to shut down, and need to be reset. I was able to reset it, and it began working fine.
I think this is a problematic design flaw. If the fridge is not cooling, then the lights and everything should go off, and perhaps an easily accessible, specific reset button should be present. That way you can see that the unit is not cooling, long before you find your stuff thawing. It should also have a built in surge protector, so this DOESN’t happen, with so many power “flickers” that occurs in my area.
But, I do like the look and sleek profile of the fridge, and this was the only issue I have had with it so far. As I said, the customer service person was very professional and helpful.
Written by a customer while visiting lg.com
Posted by: Zoomzoom369
from Iowa
Verified Purchase:Yes
Very usable space inside and very well lit. I like that it is quiet most of the time. We did have a little time where the refrigerator wouldn’t go below 50F and found that a wrapper had fallen and was blocking a vent. Once the offending piece was removed, the refrigerator has worked flawlessly since.
Pros: Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Freezer always having issues.
on November 27, 2024
Posted by: Rob S 72
Worst appliance I’ve ever purchased. The freezer has constant issues. I’ve maker was replaced at 16 months. Freezer door is regularly stuck.
Response from lg.comBy Joslyn, LG Social, November 29, 2024
Hey Rob! Thank you so much for bringing this to our attention. We want you to be able to enjoy your LG refrigerator because it's the highlight of your kitchen for keeping your food and drinks cold! We have this helpful troubleshooting guide that'll provide you tips and tricks depending on what you're experiencing here: https://t.ly/skQzn. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it together with you! ^Joslyn
Written by a customer while visiting lg.com
Posted by: BrianATX
from Austin, Texas
Verified Purchase:Yes
We recently acquired an LG fridge, so far we are happy with the product. May have to write another review 2 years from now to see how it performs over time. Overall the fridge has great interior lighting that is also found into bottom freezer drawer. Definitely enough space with plenty of shelving throughout the unit.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sherre Gwen
from Bradenton Fl
Verified Purchase:Yes
So happy I bought this model. No more on door water/ice dispenser issues. Loads of room even though it’s the same size as my old refrigerator. Best use of available space. Love that the water and ice dispensers are on the inside. The flow of the dispenser is great, fills a 30 Oz glass in 15 seconds.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com