Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(568 Reviews)
Rating breakdown 568 reviews
5 Stars
388
4 Stars
105
3 Stars
35
2 Stars
14
1 Star
26
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: HowF
from New Jersey
Verified Purchase:Yes
I’ve had this refrigerator for over 2 weeks now. It’s a nice refrigerator BUT. It has the water and ice maker and the water with that filter taste like crap. My tap water tastes better. I bought this because of the ice maker and water Have to tell you I’m sorry I did . For the money I paid for this refrigerator the water should taste good . At this point I can’t even use the water or the ice maker. If I could return this refrigerator at this point I would and buy something else that the water filter works. And can actually use the features. For the money LG charges I would expect everything to work
Quality
3
Features
1
Value
2
Response from lg.comBy JaNika Wiley, Social Media, January 3, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: AZ Girl
from AZ
Verified Purchase:Yes
This refrigerator is nice but not as good as our last LG refrigerator. We thought we got the same one but this one seems smaller inside. Also the installer scratched the handle and the door with a tool while putting on the handles. We got a replacement handle and now we need a new left side replacement door. We paid a lot of money for this refrigerator and it’s scratched by the installer.
Pros: Style/Design, Performance
Quality
4
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Refrigerator, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Jim704
from Charlotte, NC
Verified Purchase:Yes
I've had this refrigerator for a few weeks now, and it is nearly perfect. The volume is surprisingly roomy. However, unless I remove a shelf completely, I can't put a 1.5 L bottle of wine upright. Other than that, the space and features are excellent. I like the water dispenser inside the refrigerator. The stainless steel resists fingerprints. Ice Plus mode is easy to enable from the app on my phone. The temperature, the lighting, everything can be set and monitored on my phone. It is also very quiet. I didn't realize how loud my old refrigerator was until I got this one.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LGhaspoorqualitycontrol
from Montana
Verified Purchase:Yes
I bought the counter depth refrigerator in November. In the spring I tried to replace the air filter. The air filter from the factory was removed from the frame and shoved into the filter holder, breaking it. The factory air filter was square and the holder was rhombus shaped. I was sent a new filter holder, but it will not mount to the refrigerator. The filter feature is useless. My refrigerator has no filters available for it. How does something like this even happen with a major appliance company?
Quality
2
Features
1
Value
1
Response from lg.comBy FRANCINE VIZCARRA, LG SOCIAL MEDIA, July 19, 2023
Thank you for sharing your concern with us. We apologize for the inconvenience you’ve experienced with your Refrigerator. Please know that we take your concerns seriously and we are more than willing to help you with this matter.
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we’ll work towards resolving your concern promptly. -Francine
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we’ll work towards resolving your concern promptly. -Francine
Written by a customer while visiting lg.com
Customer Rating
3
Air filter defect
on July 8, 2023
Posted by: CoralJ
from NJ
Air filter problem!! The replacement filters are in square frames, yet the filter holder is rhombus shaped! The factory filter had no frame and was inserted on a slant. I bought this fridge in January and It is time to change the filter. There are no air filters on the market (even by LG!) that will fit the filter receptacle. Help, LG!
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your LG Refrigerators air filter not fitting properly. Your review matters to us, and we genuinely value your input. To immediately assist you, please private message our LG Social Support team on Facebook or Twitter at @LGUSSupport with your model and serial numbers of your unit, so we can look into this and find a solution for you. ~Rita
Written by a customer while visiting lg.com
Posted by: Whittkatt
Verified Purchase:Yes
I am happy with my purchase, in general. I feel like the shelf configuration could be better. I’m extremely limited on space for taller items, but, it works fine, overall. I did have an issue with the unit not cooling; everything in my freezer thawing, and the fridge warming. I had to toss about a thousand dollars worth of food.
The fridge lights were still on, which was a confusing thing- it was on, but not working.
I had a very good experience with a phone call to customer service, and learned that because while having some electrical work done, a breaker had been shut off, then quickly turned on again, and that was enough to cause the motherboard to shut down, and need to be reset. I was able to reset it, and it began working fine.
I think this is a problematic design flaw. If the fridge is not cooling, then the lights and everything should go off, and perhaps an easily accessible, specific reset button should be present. That way you can see that the unit is not cooling, long before you find your stuff thawing. It should also have a built in surge protector, so this DOESN’t happen, with so many power “flickers” that occurs in my area.
But, I do like the look and sleek profile of the fridge, and this was the only issue I have had with it so far. As I said, the customer service person was very professional and helpful.
The fridge lights were still on, which was a confusing thing- it was on, but not working.
I had a very good experience with a phone call to customer service, and learned that because while having some electrical work done, a breaker had been shut off, then quickly turned on again, and that was enough to cause the motherboard to shut down, and need to be reset. I was able to reset it, and it began working fine.
I think this is a problematic design flaw. If the fridge is not cooling, then the lights and everything should go off, and perhaps an easily accessible, specific reset button should be present. That way you can see that the unit is not cooling, long before you find your stuff thawing. It should also have a built in surge protector, so this DOESN’t happen, with so many power “flickers” that occurs in my area.
But, I do like the look and sleek profile of the fridge, and this was the only issue I have had with it so far. As I said, the customer service person was very professional and helpful.
Written by a customer while visiting lg.com
Posted by: Zoomzoom369
from Iowa
Verified Purchase:Yes
Very usable space inside and very well lit. I like that it is quiet most of the time. We did have a little time where the refrigerator wouldn’t go below 50F and found that a wrapper had fallen and was blocking a vent. Once the offending piece was removed, the refrigerator has worked flawlessly since.
Pros: Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: BrianATX
from Austin, Texas
Verified Purchase:Yes
We recently acquired an LG fridge, so far we are happy with the product. May have to write another review 2 years from now to see how it performs over time. Overall the fridge has great interior lighting that is also found into bottom freezer drawer. Definitely enough space with plenty of shelving throughout the unit.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com