Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
2
Upper Cabinet Doors Will Not Open
on March 5, 2024
Posted by: Sawcy1
from Illinois
[This review was collected as part of a promotion.] Website does not show any photos of top of fridge! There is a box on top of the fridge that our cabinet doors will not clear! If you have a cabinet above your fridge like most people, it will need to be high enough to clear the "box" that is on top of the fridge, right behind the doors. Our cabinets will need to be raised about a half inch to accommodate this box so that the cabinet doors can open fully. A photo of the top of the fridge would have been very helpful along with more clearance measurements noting what is needed for upper cabinet clearance to allow cabinet doors to open.
Quality
2
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, April 1, 2024
Hey there. We know the importance of having the correct clearance for your fridge to fit perfectly into your home. We want to learn more about your experience on our feedback page: http://spr.ly/6429ZQvC3. With this feedback, our goal is to improve our product page to include information about clearance on the top of the fridge. If you have questions, send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll be here to help in any way we can. ^ Diego
Written by a customer while visiting lg.com
Posted by: Oscar Budhram
from Lefferts Blvd
Verified Purchase:Yes
[This review was collected as part of a promotion.] No issues with the product just that during delivery they broke the right draw track and it’s going over a month now for the LG service technician to come and fix the issue. I am still without a freezing compartment!!!!
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 28, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ingrid B
Verified Purchase:Yes
It is elegant and the space in the fridge is amazing. I love the french doors and extra space gained from having the water dispenser inside of refrigerator.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sue27
from San Diego, CA
Verified Purchase:Yes
Have been enjoying my new LG 27 cubic feet, counter depth refrigerator for several weeks now and I’m very happy with my purchase. I love the roomy shelf space and storage room inside the doors. I have the extra internal door storage space since I did not select the outer water/ice dispenser. All is working very smoothly and quietly.
I had one hiccup with a dent in one of the doors upon delivery, but LG quickly arranged to replace the door and it was done very satisfactorily by their local Service Representative.
I had one hiccup with a dent in one of the doors upon delivery, but LG quickly arranged to replace the door and it was done very satisfactorily by their local Service Representative.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mac54
from Elk Grove Village, IL
Verified Purchase:Yes
We’ve had this refrigerator for 3 weeks. We’re mostly happy with the features. Wish the freezer was a little bigger. Because the refrigerator part is so large, we would like to see more room given to the freezer. We’re kind of disappointed in the water dispenser. You only get about 12 oz of cold water. After that water is room temperature. Also it seems wasteful to need to open the door every time you want to get a drink. In retrospect, we think the LG should have put the water dispenser on the outside, without ice.
Pros: Quality
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Kevinzl
Verified Purchase:Yes
Got the fridge 3 weeks ago, due to its high rating by Homes and Gardens as the best overall model in 2023. Clean outside appearance and more storage space, thanks to the water dispenser being moved inside. Stainless steel door surfaces a welcome change, good for using magnets. Freezer door handle turns an upward angle when pulled, making it easer to open the freezer. Overall an excellent refrigerator. Highly recommended
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Cool Temp
on August 1, 2024
Posted by: MarkSrs
from Raleigh NC
[This review was collected as part of a promotion.] The LG refrigerator maintains excellent temperature control— never an issue.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: wazter dispenser
Verified Purchase:Yes
i have a problem with the cold water that come
out of the water dispenser
it will not stay cold all day by the afternoon it will be warm
out of the water dispenser
it will not stay cold all day by the afternoon it will be warm
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 24, 2023
Hey there, we hear your experience has not been the best so far, and we would love the opportunity to make it right! Check out this link. http://spr.ly/6427uelmv. Let us know if this helps and reach back out to us on our socials, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com