Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(568 Reviews)
Rating breakdown 568 reviews
5 Stars
388
4 Stars
105
3 Stars
35
2 Stars
14
1 Star
26
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
3
Disappointed
on December 8, 2023
Posted by: KCB1
from Prescott Valley, AZ
[This review was collected as part of a promotion.] I like the style and it was what I was looking for in counter depth refrigerator.
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 13, 2023
Hey there, we are sad to hear that your expectations were not met with your LG French Door. We do appreciate you taking the time to leave feedback, as it helps us continue to innovate our products for our customers. Should you have more feedback with details, please feel free to let us know. http://spr.ly/6425RPHn5 ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator with a lot of room
on January 3, 2025
Posted by: Floridamom25
from Central florida
We’ve had this French door refrigerator for a couple of months and really like. There is so much room (27 cu ft) that for two people looks empty. It’s nice to have so much room for products. The one aspect I didn’t like was the water spigot inside the refrigerator but find that the water comes out very quickly so the door isn’t open a long time. I still would have preferred it in the door like my one refrigerator had but can live with this minor setback. I don’t like ice in the door so this refrigerator is great that the ice maker is in the freezer portion. All in all we are quite pleased with this LG refrigerator.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, February 27, 2025
Hey there! We appreciate your feedback regarding your LG refrigerator and are glad to hear how much you've been enjoying it. So you can continue to enjoy having delicious-tasting water and ice in your fridge, we'd be happy to point you to our Better Life Pro Specialist teams, who can help subscribe you with filter refills and even offer you a discount. All you have to do is follow this link (https://www.lg.com/us/refrigerator-filters) and then click the chat bubble in the bottom right corner. After that, they'll be able to set you up! *Josh
Response from lg.comBy LG Digital Care Team - Diego, February 27, 2025
Hey there! Sounds like your French door refrigerator has been a great addition to your home! Having all that extra space definitely makes organizing a breeze. Glad to hear the water spigot works efficiently, even if it took some getting used to. And with the ice maker in the freezer, it seems like you found the perfect fit. Hope you continue to enjoy it for years to come! 😊 ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Unsatisfactory cooling/freezing temperatures
on November 7, 2022
Posted by: TataNY
from Brooklyn, NY
I got this refrigerator 2 days ago. Everything looks fine, but... Temperature inside (after we turned it on) drop so slow, that it takes 2 days to reach more or less required levels. Freezer was set to -3F, but real temperature +8F. Refrigerator part was set for 33F, but reach only 40F. Plus, You don't feel cold air flowing into chamber and after opening the door temperature rises 1-2-3F (well, it's normal) but it takes an hour or more to drop back to 40F. Sorry, but I need a real refrigerator to keep my food well preserved, not nicely designed box!
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Do not purchase doesn't stand by product
on November 18, 2024
Posted by: Karebare
from South carolina
I give zero. Purchased refrigerator and lines on back of frig sprayed water on wall and floor while admistering water from inside of frig. Ruined our hardwood floors. Lg response is they don't install water lines and are not paying for any damage. But they sell refrigerator with water features?? Ok
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We always want to make sure that you're taken care of whenever leaks happen in your refrigerator, and we're ready to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the leak, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Upper Cabinet Doors Will Not Open
on March 5, 2024
Posted by: Sawcy1
from Illinois
[This review was collected as part of a promotion.] Website does not show any photos of top of fridge! There is a box on top of the fridge that our cabinet doors will not clear! If you have a cabinet above your fridge like most people, it will need to be high enough to clear the "box" that is on top of the fridge, right behind the doors. Our cabinets will need to be raised about a half inch to accommodate this box so that the cabinet doors can open fully. A photo of the top of the fridge would have been very helpful along with more clearance measurements noting what is needed for upper cabinet clearance to allow cabinet doors to open.
Quality
2
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, April 1, 2024
Hey there. We know the importance of having the correct clearance for your fridge to fit perfectly into your home. We want to learn more about your experience on our feedback page: http://spr.ly/6429ZQvC3. With this feedback, our goal is to improve our product page to include information about clearance on the top of the fridge. If you have questions, send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll be here to help in any way we can. ^ Diego
Written by a customer while visiting lg.com
Posted by: LGownerNH
from NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was forced to buy counter-depth vs std 27 cu ft b/c delievery
people refused to move a 28 1/2" depth refrig through a 29" door opening. Payed $100 more, but figure meh, solves uncooperative movers. but, this has narrow shelves inside and huge door shelves --> would have preferred deeper shelves and less door shelf area.
Also learned this one uses older, 4-piece-moving compressor design vs newer, single-piece-moving, so hoping it is as reliable for longer haul.
Temp control is very good, like all LG's. Oh, the std 27 cu ft has multi-flow vs this filter flow, and would have liked to have had that as well.
Lighting is very good inside. Haven't hooked up water line yet, but expect that will all go well, as other LG I have.
people refused to move a 28 1/2" depth refrig through a 29" door opening. Payed $100 more, but figure meh, solves uncooperative movers. but, this has narrow shelves inside and huge door shelves --> would have preferred deeper shelves and less door shelf area.
Also learned this one uses older, 4-piece-moving compressor design vs newer, single-piece-moving, so hoping it is as reliable for longer haul.
Temp control is very good, like all LG's. Oh, the std 27 cu ft has multi-flow vs this filter flow, and would have liked to have had that as well.
Lighting is very good inside. Haven't hooked up water line yet, but expect that will all go well, as other LG I have.
Pros: ease of use, Style/Design, Performance
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
CAN'T GET A REPLACEMENT PART ..... THE DOOR BIN
on April 12, 2024
Posted by: FRUATRATED
[This review was collected as part of a promotion.] I LIKE THIS REFRIGERATOR VERY MUCH. HOWEVER ONE OF MY DOOR BINS BROKE.... I DON'T BELIEVE IT WAS OVERLOADED.... I HAVE SPENT HOURS TRYING TO FIND A REPLACEMENT TO NO AVAIL .... THE ASSUMPTION IS THAT LG HAS NOT MADE REPLACEMENT PARTS AVAILABLE YET.... I HAVE OWNED THIS FRIDGE OVER A YEAR... HOW CAN THERE NOT BE REPLACEMENT PARTS?
Response from lg.comBy LG, June 11, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFLC2706S) model. We understand how important it is to have durable appliances in your home. We strive to provide long-lasting products and excellent services to ensure a smooth experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Posted by: Oscar Budhram
from Lefferts Blvd
Verified Purchase:Yes
[This review was collected as part of a promotion.] No issues with the product just that during delivery they broke the right draw track and it’s going over a month now for the LG service technician to come and fix the issue. I am still without a freezing compartment!!!!
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 28, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com