Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Anonymous
from Port St Lucie, Florida
Verified Purchase:Yes
Bought this new refrigerator to replace an existing LG French door refrigerator as a precaution because the old one was 12 years old. We felt that a new one now would help us in the event the old one conked out. We are so glad that we bought this unit as it has been updated and is easier to use than the last one.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
I wouldn't encourage anyone to buy an LG appliance
on August 10, 2023
Posted by: Hhmorgan
from Violet,La
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought a refrigerator and it never worked and I had a hard time getting this company to replace my refrigerator leaving my family with a working refrigerator for months
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 11, 2023
Hi! It's disheartening to learn that your new refrigerator fell short of your expectations, and we're here to reassure you that our appliance development team considers feedback exactly like yours to determine how we can improve in the kitchen, so thank you! It's great to hear that your new refrigerator is working now, and if there's ever anything we can do to help, please don't hesitate to reach out with the link below. http://spr.ly/6425Pg2AH ^Ian
Written by a customer while visiting lg.com
Customer Rating
5
Counter depth that has space for it all
on November 8, 2024
Posted by: JerreP
Previously had another brands counter depth refrigerator. So tiny. This LG is fantastic. There is more room than I dreamed of. Sight lines are great. Everything and more!
Written by a customer while visiting lg.com
Customer Rating
4
Great capacity for a counter depth.
on November 12, 2024
Posted by: DE MOM
The capacity of this refrigerator is great. The specs. say you should have 1/4 inch on each side of the refrigerator. My opinion is that you need more. It is very tight and doesn't allow space for air flow around it. We built the refrigerator enclosure based on the specs and wish we had more room. I think LG should update the specs.
Written by a customer while visiting lg.com
Customer Rating
3
Cheap stainless door material?
on November 19, 2024
Posted by: Trishhart
We’ve had this refrigerator for about 18 months. I recently started noticing small dents on the doors here and there. We’re empty nesters and extremely careful with our appliances. We bought an oven and microwave as well and we’ve not noticed any dents yet. The dents on the fridge are very tiny and not in one place. LG I’d like to know why? How thin is the stainless you are using?
Response from lg.comBy Joslyn, LG Social, November 21, 2024
Hey Trish! Thank you for bringing this to our attention. We aim to deliver outstanding products and services that fulfill our customers' requirements and needs. We value your feedback, and we'll pass it along to our team for further review and improvement. We're here to support you throughout the lifetime of your fridge. If you have questions or warranty inquiries, reach out to us on social media @LGUSSupport. We would be happy to help! ^Joslyn
Written by a customer while visiting lg.com
Posted by: Tesla100P
from Westhampton NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this refrigerator only several weeks ago for our weekend house and cannot give it definitive performance review as yet but can comment on its layout, features, and build quality.
We discovered that this 27 cu. ft. counter depth refrigerator can store so much more than we thought it ever could. At first, we were even convinced that we may have purchased too large of a refrigerator.
We have most all refrigerated items stored in direct view and arranged on the two interior doors. We're trying to organize the shelf interior so that we know where any given item is on a regular basis. We're not there yet. We have purchased clear plastic bins for use in the freezer section to better make orderly use of the space. The ice maker is a little slow but the ice collection box in the freezer is very convenient and doesn't waste space on the door.
We have most all refrigerated items stored in direct view and arranged on the two interior doors. We're trying to organize the shelf interior so that we know where any given item is on a regular basis. We're not there yet. We have purchased clear plastic bins for use in the freezer section to better make orderly use of the space. The ice maker is a little slow but the ice collection box in the freezer is very convenient and doesn't waste space on the door.
I find the inability to determine the actual refrigerator and freezer temperatures annoying and frustrating. The digital set temperature seems inadequate without also showing the actual temperatures.
I had to realign the left door after delivery and installation after initially loaded it with items. The left door would not engage the top track to close the flap seal between the two doors. The instructions and tool provided helped me solve this problem that I felt should not have occurred.
The water filter was easily installed and the interior water dispenser was convenient to use although we only drink spring water which we store in its 2-1/2 gallon dispensing container on one off the adjustable shelves.
The exterior stainless finish is smudge resistant because it seems to have some kind of clearcoat finish over the stainless steel. I, however found two very small defects in that finish which I will live with.
A further comprehensive review of this fridge will be given after a longer term of use has been established.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: HowF
from New Jersey
Verified Purchase:Yes
I’ve had this refrigerator for over 2 weeks now. It’s a nice refrigerator BUT. It has the water and ice maker and the water with that filter taste like crap. My tap water tastes better. I bought this because of the ice maker and water Have to tell you I’m sorry I did . For the money I paid for this refrigerator the water should taste good . At this point I can’t even use the water or the ice maker. If I could return this refrigerator at this point I would and buy something else that the water filter works. And can actually use the features. For the money LG charges I would expect everything to work
Quality
3
Features
1
Value
2
Response from lg.comBy JaNika Wiley, Social Media, January 3, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: AZ Girl
from AZ
Verified Purchase:Yes
This refrigerator is nice but not as good as our last LG refrigerator. We thought we got the same one but this one seems smaller inside. Also the installer scratched the handle and the door with a tool while putting on the handles. We got a replacement handle and now we need a new left side replacement door. We paid a lot of money for this refrigerator and it’s scratched by the installer.
Pros: Style/Design, Performance
Quality
4
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Refrigerator, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com