Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(568 Reviews)
Rating breakdown 568 reviews
5 Stars
388
4 Stars
105
3 Stars
35
2 Stars
14
1 Star
26
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Sarahroach
from Richmond ca
Verified Purchase:Yes
Does not keep food cold. The fridge is set at 33 and barely stays under 42, it’s dangerous and unsafe and should be recalled
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hey Sarah, thank you for your feedback. We can see where your concern lies, and we'd like to look into this further with you. Please send us a private message on our social media, @LGUSSupport, with your model, serial, and phone number. We want to ensure our customers are safe and receive the support they deserve. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
5
Good choice.
on July 30, 2025
Posted by: Livonia
After a year with this fridge, I decided to share my experience. I really shopped a long time before deciding on this one, and I am happy with my choice. I had a noisey Frigidaire side-by-side with door dispenser for 17 years before this. Compared with my new one, I don't miss it. This one is so quiet I don't hear it running (my hearing is not great). I had to adjust to opening the door for water or ice, but the trade-off is worth it. The 26 cu ft space is amazing. I never struggle to fit more in. The smudge-free SS finish is surprisingly effective and very easy to clean. Also easy is installing, adjusting shelves, opening and closing doors and drawer, changing filters. I did take a while to adjust to the three-door layout, but that too was worth it. I will mention some of the negatives here, so you know I am sincere. It does stick out 5.75" past the counter plus handles (or the door bangs the cabintry). The ice system is slow and a bit stuck together. The controls are not easy to figure out. Despite these drawbacks, if a tree fell on it today, I would buy another one just like it.
Pros: Quality
Quality
5
Features
4
Value
5
Response from lg.comBy Joslyn, LG Digital Care Team, July 30, 2025
Thanks a ton for the awesome review, Livonia — you’ve got great taste. We’re so glad our LG refrigerator was a good choice for you. If you have more feedback or love to share, connect with us on social media @LGUSSupport. We're happy to hear from you. ^Joslyn
Written by a customer while visiting lg.com
Posted by: GGomez79
Verified Purchase:Yes
We bought refrigerator less than a year and the evaporator fan went out. I think the water dispenser inside the refrigerator is a bad idea because we are constantly getting water and having to open the door is a bad idea. The refrigerator is losing cold air every time you open the door. I think it should be on the outside of the door.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 7, 2023
Hi there. We appreciate your review and value the ideas you have that may improve our customer experience. Should you be inclined to, feel free to let us know more here: http://spr.ly/6423RJAYP. Please reach out to us for assistance in resolving your evaporator issue! Our handle on social media is @LGUSSupport. Please send us a PM with your phone number and refrigerator information (model and serial numbers). We'd like to ensure a resolution you can be satisfied with is reached! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Large interior space with a compact footprint
on October 6, 2022
Posted by: 37 rats in a trench coat
Verified Purchase:Yes
I was looking for a fridge that would fit into a very small and narrow gap in my counter. This fridge fits perfectly. It has so much more room than my old fridge even though the footprint is a lot smaller! It really makes my weekly grocery shop for myself look tiny. I can’t ever imagine running low on room as a single person. I imagine this would house a large family’s foodstuffs without incident.
There was a minor difficulty with shipping (the promised day came and went without a peep from the delivery folks) but I got it a week later.
Overall, I have no complaints. It’s super quiet, beeps if it’s been open a bit too long, makes ice, and dispenses water. This fridge does anything anyone would want out of a fridge.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Clearance dimensions don’t take doors into account
on December 26, 2022
Posted by: Anna review
from Los Angeles
Be aware that the overall clearances do not mention the space needed for the door to open. If this is going against a wall you won’t be able to open it even 90 degree unless you have about 3 extra inches. The doors do not align with the cabinet size and this will not fit in all spaces if you are using the dimensions LG gives you. I was luckily able to cancel my order in time.
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on December 8, 2023
Posted by: KCB1
from Prescott Valley, AZ
[This review was collected as part of a promotion.] I like the style and it was what I was looking for in counter depth refrigerator.
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 13, 2023
Hey there, we are sad to hear that your expectations were not met with your LG French Door. We do appreciate you taking the time to leave feedback, as it helps us continue to innovate our products for our customers. Should you have more feedback with details, please feel free to let us know. http://spr.ly/6425RPHn5 ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
1
Unsatisfactory cooling/freezing temperatures
on November 7, 2022
Posted by: TataNY
from Brooklyn, NY
I got this refrigerator 2 days ago. Everything looks fine, but... Temperature inside (after we turned it on) drop so slow, that it takes 2 days to reach more or less required levels. Freezer was set to -3F, but real temperature +8F. Refrigerator part was set for 33F, but reach only 40F. Plus, You don't feel cold air flowing into chamber and after opening the door temperature rises 1-2-3F (well, it's normal) but it takes an hour or more to drop back to 40F. Sorry, but I need a real refrigerator to keep my food well preserved, not nicely designed box!
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Do not purchase doesn't stand by product
on November 18, 2024
Posted by: Karebare
from South carolina
I give zero. Purchased refrigerator and lines on back of frig sprayed water on wall and floor while admistering water from inside of frig. Ruined our hardwood floors. Lg response is they don't install water lines and are not paying for any damage. But they sell refrigerator with water features?? Ok
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We always want to make sure that you're taken care of whenever leaks happen in your refrigerator, and we're ready to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the leak, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com