Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
23
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Sarahroach
from Richmond ca
Verified Purchase:Yes
Does not keep food cold. The fridge is set at 33 and barely stays under 42, it’s dangerous and unsafe and should be recalled
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hey Sarah, thank you for your feedback. We can see where your concern lies, and we'd like to look into this further with you. Please send us a private message on our social media, @LGUSSupport, with your model, serial, and phone number. We want to ensure our customers are safe and receive the support they deserve. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
1
Displeased
on September 14, 2023
Posted by: GB54
from Alberta Canada
Looks great but after just 4 months there is a disgusting smell both too and bottom. It’s been thoroughly emptied, and cleaned m. While it was being cleaned I put all my food into a large cooler. The cooler did not smell while the food was in it. After cleaning I put food back in and smell continues. This smell is the same as my last LG fridge that had a failing compressor (this was confirmed by a technician who cane to check it).
Response from lg.comBy LG Customer Experience team, Customer Care, October 2, 2023
Hey there. We appreciate your time in leaving us a review with regard to your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ^Anthony
Written by a customer while visiting lg.com
Posted by: GGomez79
Verified Purchase:Yes
We bought refrigerator less than a year and the evaporator fan went out. I think the water dispenser inside the refrigerator is a bad idea because we are constantly getting water and having to open the door is a bad idea. The refrigerator is losing cold air every time you open the door. I think it should be on the outside of the door.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 7, 2023
Hi there. We appreciate your review and value the ideas you have that may improve our customer experience. Should you be inclined to, feel free to let us know more here: http://spr.ly/6423RJAYP. Please reach out to us for assistance in resolving your evaporator issue! Our handle on social media is @LGUSSupport. Please send us a PM with your phone number and refrigerator information (model and serial numbers). We'd like to ensure a resolution you can be satisfied with is reached! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Large interior space with a compact footprint
on October 6, 2022
Posted by: 37 rats in a trench coat
Verified Purchase:Yes
I was looking for a fridge that would fit into a very small and narrow gap in my counter. This fridge fits perfectly. It has so much more room than my old fridge even though the footprint is a lot smaller! It really makes my weekly grocery shop for myself look tiny. I can’t ever imagine running low on room as a single person. I imagine this would house a large family’s foodstuffs without incident.
There was a minor difficulty with shipping (the promised day came and went without a peep from the delivery folks) but I got it a week later.
Overall, I have no complaints. It’s super quiet, beeps if it’s been open a bit too long, makes ice, and dispenses water. This fridge does anything anyone would want out of a fridge.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Clearance dimensions don’t take doors into account
on December 26, 2022
Posted by: Anna review
from Los Angeles
Be aware that the overall clearances do not mention the space needed for the door to open. If this is going against a wall you won’t be able to open it even 90 degree unless you have about 3 extra inches. The doors do not align with the cabinet size and this will not fit in all spaces if you are using the dimensions LG gives you. I was luckily able to cancel my order in time.
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Do not purchase doesn't stand by product
on November 18, 2024
Posted by: Karebare
from South carolina
I give zero. Purchased refrigerator and lines on back of frig sprayed water on wall and floor while admistering water from inside of frig. Ruined our hardwood floors. Lg response is they don't install water lines and are not paying for any damage. But they sell refrigerator with water features?? Ok
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We always want to make sure that you're taken care of whenever leaks happen in your refrigerator, and we're ready to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the leak, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on December 8, 2023
Posted by: KCB1
from Prescott Valley, AZ
[This review was collected as part of a promotion.] I like the style and it was what I was looking for in counter depth refrigerator.
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 13, 2023
Hey there, we are sad to hear that your expectations were not met with your LG French Door. We do appreciate you taking the time to leave feedback, as it helps us continue to innovate our products for our customers. Should you have more feedback with details, please feel free to let us know. http://spr.ly/6425RPHn5 ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
1
Unsatisfactory cooling/freezing temperatures
on November 7, 2022
Posted by: TataNY
from Brooklyn, NY
I got this refrigerator 2 days ago. Everything looks fine, but... Temperature inside (after we turned it on) drop so slow, that it takes 2 days to reach more or less required levels. Freezer was set to -3F, but real temperature +8F. Refrigerator part was set for 33F, but reach only 40F. Plus, You don't feel cold air flowing into chamber and after opening the door temperature rises 1-2-3F (well, it's normal) but it takes an hour or more to drop back to 40F. Sorry, but I need a real refrigerator to keep my food well preserved, not nicely designed box!
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com