Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Displeased
on September 14, 2023
Posted by: GB54
from Alberta Canada
Looks great but after just 4 months there is a disgusting smell both too and bottom. It’s been thoroughly emptied, and cleaned m. While it was being cleaned I put all my food into a large cooler. The cooler did not smell while the food was in it. After cleaning I put food back in and smell continues. This smell is the same as my last LG fridge that had a failing compressor (this was confirmed by a technician who cane to check it).
Response from lg.comBy LG Customer Experience team, Customer Care, October 2, 2023
Hey there. We appreciate your time in leaving us a review with regard to your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ^Anthony
Written by a customer while visiting lg.com
Posted by: GGomez79
Verified Purchase:Yes
We bought refrigerator less than a year and the evaporator fan went out. I think the water dispenser inside the refrigerator is a bad idea because we are constantly getting water and having to open the door is a bad idea. The refrigerator is losing cold air every time you open the door. I think it should be on the outside of the door.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 7, 2023
Hi there. We appreciate your review and value the ideas you have that may improve our customer experience. Should you be inclined to, feel free to let us know more here: http://spr.ly/6423RJAYP. Please reach out to us for assistance in resolving your evaporator issue! Our handle on social media is @LGUSSupport. Please send us a PM with your phone number and refrigerator information (model and serial numbers). We'd like to ensure a resolution you can be satisfied with is reached! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Large interior space with a compact footprint
on October 6, 2022
Posted by: 37 rats in a trench coat
Verified Purchase:Yes
I was looking for a fridge that would fit into a very small and narrow gap in my counter. This fridge fits perfectly. It has so much more room than my old fridge even though the footprint is a lot smaller! It really makes my weekly grocery shop for myself look tiny. I can’t ever imagine running low on room as a single person. I imagine this would house a large family’s foodstuffs without incident.
There was a minor difficulty with shipping (the promised day came and went without a peep from the delivery folks) but I got it a week later.
Overall, I have no complaints. It’s super quiet, beeps if it’s been open a bit too long, makes ice, and dispenses water. This fridge does anything anyone would want out of a fridge.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Clearance dimensions don’t take doors into account
on December 26, 2022
Posted by: Anna review
from Los Angeles
Be aware that the overall clearances do not mention the space needed for the door to open. If this is going against a wall you won’t be able to open it even 90 degree unless you have about 3 extra inches. The doors do not align with the cabinet size and this will not fit in all spaces if you are using the dimensions LG gives you. I was luckily able to cancel my order in time.
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on December 8, 2023
Posted by: KCB1
from Prescott Valley, AZ
[This review was collected as part of a promotion.] I like the style and it was what I was looking for in counter depth refrigerator.
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 13, 2023
Hey there, we are sad to hear that your expectations were not met with your LG French Door. We do appreciate you taking the time to leave feedback, as it helps us continue to innovate our products for our customers. Should you have more feedback with details, please feel free to let us know. http://spr.ly/6425RPHn5 ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
1
Unsatisfactory cooling/freezing temperatures
on November 7, 2022
Posted by: TataNY
from Brooklyn, NY
I got this refrigerator 2 days ago. Everything looks fine, but... Temperature inside (after we turned it on) drop so slow, that it takes 2 days to reach more or less required levels. Freezer was set to -3F, but real temperature +8F. Refrigerator part was set for 33F, but reach only 40F. Plus, You don't feel cold air flowing into chamber and after opening the door temperature rises 1-2-3F (well, it's normal) but it takes an hour or more to drop back to 40F. Sorry, but I need a real refrigerator to keep my food well preserved, not nicely designed box!
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: LGownerNH
from NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was forced to buy counter-depth vs std 27 cu ft b/c delievery
people refused to move a 28 1/2" depth refrig through a 29" door opening. Payed $100 more, but figure meh, solves uncooperative movers. but, this has narrow shelves inside and huge door shelves --> would have preferred deeper shelves and less door shelf area.
Also learned this one uses older, 4-piece-moving compressor design vs newer, single-piece-moving, so hoping it is as reliable for longer haul.
Temp control is very good, like all LG's. Oh, the std 27 cu ft has multi-flow vs this filter flow, and would have liked to have had that as well.
Lighting is very good inside. Haven't hooked up water line yet, but expect that will all go well, as other LG I have.
people refused to move a 28 1/2" depth refrig through a 29" door opening. Payed $100 more, but figure meh, solves uncooperative movers. but, this has narrow shelves inside and huge door shelves --> would have preferred deeper shelves and less door shelf area.
Also learned this one uses older, 4-piece-moving compressor design vs newer, single-piece-moving, so hoping it is as reliable for longer haul.
Temp control is very good, like all LG's. Oh, the std 27 cu ft has multi-flow vs this filter flow, and would have liked to have had that as well.
Lighting is very good inside. Haven't hooked up water line yet, but expect that will all go well, as other LG I have.
Pros: ease of use, Style/Design, Performance
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
CAN'T GET A REPLACEMENT PART ..... THE DOOR BIN
on April 12, 2024
Posted by: FRUATRATED
[This review was collected as part of a promotion.] I LIKE THIS REFRIGERATOR VERY MUCH. HOWEVER ONE OF MY DOOR BINS BROKE.... I DON'T BELIEVE IT WAS OVERLOADED.... I HAVE SPENT HOURS TRYING TO FIND A REPLACEMENT TO NO AVAIL .... THE ASSUMPTION IS THAT LG HAS NOT MADE REPLACEMENT PARTS AVAILABLE YET.... I HAVE OWNED THIS FRIDGE OVER A YEAR... HOW CAN THERE NOT BE REPLACEMENT PARTS?
Response from lg.comBy LG, June 11, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFLC2706S) model. We understand how important it is to have durable appliances in your home. We strive to provide long-lasting products and excellent services to ensure a smooth experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com