Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(568 Reviews)
Rating breakdown 568 reviews
5 Stars
388
4 Stars
105
3 Stars
35
2 Stars
14
1 Star
26
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
3
Cracking bins and shelves
on January 25, 2025
Posted by: Akdavey
from Los Angeles
All of the polycarbonate shelves bins are cracking after a year. No replacement parts for them either as far as I can tell
Pros: Style/Design
Quality
2
Features
4
Value
4
Response from lg.comBy Joslyn, LG Digital Care Team, January 29, 2025
Hey there! Thank you for letting us know about your LG refrigerator. We're here to ensure your fridge shelves are in pristine condition for many years because they’re the dazzling touch that brings your fridge to life! We want to help get you the parts you need for your LG fridge, private message us on social media @LGUSSupport with your contact information and model number. We'll be more than happy to help you out! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
3
Corrected non-level issue.
on August 5, 2025
Posted by: Engineer68
from Connecticut
We like this refrigerator, LRFLC2706S. Delivered in early July '25. Our son has had his about a year and we purchased the same one. Unlike our son's refrigerator, which I helped set-up for him and added a water supply hook-up in his home for the ice maker and refrigerator water, our LRFLC27062 leaned back too much. And the height of the rear wheels are not adjustable. Our floor is level. I added a block of wood under each rear wheel measuring 0.380 inches thick. This allowed me to make the refrigerator level with some adjustability forward or backward using the adjustable front foot pads. With our refrigerator now level, the doors operate smoothly when opening & closing. No more slamming of the doors when we close them. And the pull out bin in the freezer no longer glides backwards when accessing it. The installation now looks proper when the refrigerator is viewed from the side. I have read others have this non-level (leaning backward) issue. Some think it's a design feature. I do not. Again my son's LRFLC2706S, purchased little over a year ago, doesn't lean backward. I think this a manufacturing defect. The rear wheels were not properly placed, creating too much backward lean when installed. But I corrected this error and it is a big improvement.
Pros: Style/Design
Quality
3
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, August 8, 2025
Thank you for the detailed review! We’re glad to read you’re enjoying your TV, your insight is incredibly helpful, and we’ll be sure to share this with our product team for further review. If you ever need support down the line, reach us through social media @LGUSSupport, we’re here to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Good choice.
on July 30, 2025
Posted by: Livonia
After a year with this fridge, I decided to share my experience. I really shopped a long time before deciding on this one, and I am happy with my choice. I had a noisey Frigidaire side-by-side with door dispenser for 17 years before this. Compared with my new one, I don't miss it. This one is so quiet I don't hear it running (my hearing is not great). I had to adjust to opening the door for water or ice, but the trade-off is worth it. The 26 cu ft space is amazing. I never struggle to fit more in. The smudge-free SS finish is surprisingly effective and very easy to clean. Also easy is installing, adjusting shelves, opening and closing doors and drawer, changing filters. I did take a while to adjust to the three-door layout, but that too was worth it. I will mention some of the negatives here, so you know I am sincere. It does stick out 5.75" past the counter plus handles (or the door bangs the cabintry). The ice system is slow and a bit stuck together. The controls are not easy to figure out. Despite these drawbacks, if a tree fell on it today, I would buy another one just like it.
Pros: Quality
Quality
5
Features
4
Value
5
Response from lg.comBy Joslyn, LG Digital Care Team, July 30, 2025
Thanks a ton for the awesome review, Livonia — you’ve got great taste. We’re so glad our LG refrigerator was a good choice for you. If you have more feedback or love to share, connect with us on social media @LGUSSupport. We're happy to hear from you. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Displeased
on September 14, 2023
Posted by: GB54
from Alberta Canada
Looks great but after just 4 months there is a disgusting smell both too and bottom. It’s been thoroughly emptied, and cleaned m. While it was being cleaned I put all my food into a large cooler. The cooler did not smell while the food was in it. After cleaning I put food back in and smell continues. This smell is the same as my last LG fridge that had a failing compressor (this was confirmed by a technician who cane to check it).
Response from lg.comBy LG Customer Experience team, Customer Care, October 2, 2023
Hey there. We appreciate your time in leaving us a review with regard to your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ^Anthony
Written by a customer while visiting lg.com
Posted by: Sarahroach
from Richmond ca
Verified Purchase:Yes
Does not keep food cold. The fridge is set at 33 and barely stays under 42, it’s dangerous and unsafe and should be recalled
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hey Sarah, thank you for your feedback. We can see where your concern lies, and we'd like to look into this further with you. Please send us a private message on our social media, @LGUSSupport, with your model, serial, and phone number. We want to ensure our customers are safe and receive the support they deserve. ~TammyJo
Written by a customer while visiting lg.com
Posted by: GGomez79
Verified Purchase:Yes
We bought refrigerator less than a year and the evaporator fan went out. I think the water dispenser inside the refrigerator is a bad idea because we are constantly getting water and having to open the door is a bad idea. The refrigerator is losing cold air every time you open the door. I think it should be on the outside of the door.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 7, 2023
Hi there. We appreciate your review and value the ideas you have that may improve our customer experience. Should you be inclined to, feel free to let us know more here: http://spr.ly/6423RJAYP. Please reach out to us for assistance in resolving your evaporator issue! Our handle on social media is @LGUSSupport. Please send us a PM with your phone number and refrigerator information (model and serial numbers). We'd like to ensure a resolution you can be satisfied with is reached! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Large interior space with a compact footprint
on October 6, 2022
Posted by: 37 rats in a trench coat
Verified Purchase:Yes
I was looking for a fridge that would fit into a very small and narrow gap in my counter. This fridge fits perfectly. It has so much more room than my old fridge even though the footprint is a lot smaller! It really makes my weekly grocery shop for myself look tiny. I can’t ever imagine running low on room as a single person. I imagine this would house a large family’s foodstuffs without incident.
There was a minor difficulty with shipping (the promised day came and went without a peep from the delivery folks) but I got it a week later.
Overall, I have no complaints. It’s super quiet, beeps if it’s been open a bit too long, makes ice, and dispenses water. This fridge does anything anyone would want out of a fridge.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Clearance dimensions don’t take doors into account
on December 26, 2022
Posted by: Anna review
from Los Angeles
Be aware that the overall clearances do not mention the space needed for the door to open. If this is going against a wall you won’t be able to open it even 90 degree unless you have about 3 extra inches. The doors do not align with the cabinet size and this will not fit in all spaces if you are using the dimensions LG gives you. I was luckily able to cancel my order in time.
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com