Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Not a good refrigerator.
on November 14, 2024
Posted by: Alia10
[This review was collected as part of a promotion.] Everything in my refrigerator keeps molding/going bad long before the expiration dates. I had someone come look at it and all he did was check the temp & leave.
Response from lg.comBy true, LG Digital Care Team, November 19, 2024
Hey there, we’re here to help make sure your refrigerator is performing at its best. If food is spoiling quickly, it might need some adjustments beyond just checking the temperature. We’d love the opportunity to work with you directly to explore solutions. Please send us a message @LGUSSupport, and we’ll do our best to assist! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
Cannot locate a bypass filter for this model
on November 21, 2024
Posted by: Ab87
Only have the fridge a couple days, this is left of a review and more of a question for the community or LG to respond.
We have reverse osmosis, so I have no need for the water filter. In my search for a bypass filter, there is nothing mentioned in the manual, and the third party company that supports parts and accessories says the bypass filter they have does not fit this model.
There has to be a solution for a bypass filter … I don’t want to buy a new filter in 6 months but also do not want to leave that filter in indefinitely.
Does anyone know of a solution here?
Written by a customer while visiting lg.com
Customer Rating
4
Good choice.
on November 23, 2024
Posted by: Happy gram
[This review was collected as part of a promotion.] For the most part I am very happy with my LG counter depth refrigerator. We’ve had a couple of issues however with the icemaker getting jammed and we had to get a replacement cover for the air filter as it was the incorrect one for our model however it was replaced very quickly and with no problem and that was good.
Written by a customer while visiting lg.com
Customer Rating
4
Meets most of my needs
on December 14, 2024
Posted by: LeslieD100
Old fridge died so got this one. It’s a good fridge for the most part. The water filter is leaving some charcoal in the water but when I called, they sent a new one for free. The other problem is the ice in the freezer freezes together into a big ice chunk so I have to completely empty and start over.
I like everything else. Lots of room for everything, adjustable shelves. The holders in the door are big and store a lot of stuff. The ones at the bottom are hidden and I almost missed them although they’re not good for much except maybe small cans.
I also wish there was a separate section for the butter. But overall, I’m happy with my purchase.
I do like the online link for questions and information although sometimes I need help figuring out how to do some things.
Written by a customer while visiting lg.com
Customer Rating
5
Plenty of room for everything, great fridge.
on December 19, 2024
Posted by: Achariya
Roomy, sleek, functional. This fridge is only 3" wider than my old fridge and it can fit so much more! I didn't really care for a built in water filter but now I love that I have ice all the time, filtered water is out of the way and the filter is easy to change. The interior is very roomy and can fit all of my weekly groceries, food prep and left overs. The side door can fit 8 bottles of 1.5 liters bottles each side! I don't know how everything fits but I'm super happy with my purchase.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic Design for Usable Capacity
on December 20, 2024
Posted by: VickiSteve63
from Muskegon, MI
We took delivery of our refrigerator on 12-6-24 and we just LOVE it! All the features are very well thought-out. We can't believe how much usable space there is, in both fridge and freezer. All of the shelves and drawers are so easily accessible. WE LOVE IT!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Incredible space efficiency
on December 20, 2024
Posted by: Canadaian
We bought this fridge after a builder grade KitchenAid fridge died. We had some apprehension about LG fridges but read all the great things about their new compressor. I was stunned by the on paper capacity of this counter depth fridge and man it does not disappoint. Way way more spacious and functional door storage makes this fridge incredible. It’s simple. No door ice which is good for reliability. Doesn’t have custom humidity for crispers but I’m okay with that. The space space space makes up for it
Written by a customer while visiting lg.com
Posted by: Sarahroach
from Richmond ca
Verified Purchase:Yes
Does not keep food cold. The fridge is set at 33 and barely stays under 42, it’s dangerous and unsafe and should be recalled
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hey Sarah, thank you for your feedback. We can see where your concern lies, and we'd like to look into this further with you. Please send us a private message on our social media, @LGUSSupport, with your model, serial, and phone number. We want to ensure our customers are safe and receive the support they deserve. ~TammyJo
Written by a customer while visiting lg.com