Customer reviews from lg.com
LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(563 Reviews)
Rating breakdown 563 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
23
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Htoe
Verified Purchase:Yes
Extra thick doors contribute to the interior volume but were not compatible with our cabinets The door hinge location causes the fat doors to fold back, and because of trim around the opening we couldnt push the fridge in as planned. The thick doors actually made the fridge stick our further than a standard depth so we retuned for an LG standard depth.
Also the effective storage is limited due to the shallow interior shelves
Also the effective storage is limited due to the shallow interior shelves
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hey there! Thank you for letting us know. We are continuously trying to improve our products, and your feedback is an important part of that process. If you have more great feedback or ideas, please let us know here: http://spr.ly/6424umIOY. ^Gaby
Written by a customer while visiting lg.com
Posted by: Havasu Dreams
from Lake Havasu City
Verified Purchase:Yes
I bought this several months ago and I am extremely happy with my new refrigerator. I love all the features including the height, adjustable glass shelves. The door bin storage is incredible. The icemakers extremely efficient and produces large quantities of device relatively quickly. Also love that I can control the refrigerator via the thinQ app.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jlaskey92
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator for about 3 months and it has been awesome! Lots of room with easy access to items. The freezer has plenty of space and the ice maker works very well. Overall a great product and would highly recommend!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Aileener
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator several months ago and have been extremely happy with it. It fits perfectly in the space, it’s beautiful, and holds a lot more food than the old fridge.
Written by a customer while visiting lg.com
Posted by: ECB4
Verified Purchase:Yes
[This review was collected as part of a promotion.] We opted to get a fridge without an outside water/ice dispenser. We thought this would be a big deal, but it hasn’t been an issue. This refrigerator has surpassed my expectations. Very roomy!
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features and appliances are built great
on November 8, 2023
Posted by: Greg69
from Elkmont, Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our LG appliances about 6 months ago and have no complaints about any of them. Would recommend to anyone to buy LG appliances.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Phill R
from Ringwood, NJ
Verified Purchase:Yes
Received in early September, so it’s still very new. Not crazy about the freezer drawer, but I’m used to a side by side. I think that’s more of a preference thing. Otherwise, so far so good. LG had to replace the air filter housing, but it was very simple and they proactively reached out to me about it. Definitely good cust service there! Hope it continues performing for many years to come (like my previous Kenmore).
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: lolsan
Verified Purchase:Yes
Can't findthe correct air filter to fit my refrigerator. Contacted LG and never got a filter sent to me. Whole thing is ridiculous. Disgusted.
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
We read your feedback, and we understand your disappointment with not being able to find the correct air filter for your refrigerator and the lack of response from our customer service. Please know that this is definitely not the experience we are striving here at LG. Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. We'd also like to know more about your air filter concern in order to further investigate about it. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit as well a detailed explanation of the issue. We're looking forward to assisting you.
Written by a customer while visiting lg.com