Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: Bill50701
from Spokane, wa
Verified Purchase:Yes
Over all a great fridge. The only problem is that the left hand door closes with a jarring thud because it is so heavy. You have to keep your hand on the door to control the closing speed. The service man who c and to look at it said that it was a function of the design. LG used the same door without a cutout for a water dispenser for this model which has an inside water dispenser. Without the cutout, there is more insulation etc, so this door is heavier. Hence it closes with more force. Am annoyance but not a deal breaker.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hi there. Thank you for sharing your feedback on your LG refrigerator, model LRFLC2706S. We appreciate your positive comments and are sorry to hear about the inconvenience you've encountered with the left-hand door closing. It's important to us that you have the best experience with our products.
The explanation you received from the service technician is correct. The design difference due to the water dispenser can indeed affect the door's weight and closing speed. While it may be a slight annoyance, we're glad to hear that it's not a deal breaker for you.
If you ever have further questions or need assistance with your LG appliance, please feel free to contact us on Facebook or Twitter at @LGUSSupport, or you can reach us at (800) 243-0000. We're here to help and appreciate your continued support of LG products.
The explanation you received from the service technician is correct. The design difference due to the water dispenser can indeed affect the door's weight and closing speed. While it may be a slight annoyance, we're glad to hear that it's not a deal breaker for you.
If you ever have further questions or need assistance with your LG appliance, please feel free to contact us on Facebook or Twitter at @LGUSSupport, or you can reach us at (800) 243-0000. We're here to help and appreciate your continued support of LG products.
Written by a customer while visiting lg.com
Posted by: Yacker
from Madison, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] If you are in need of a countertop depth refrigerator… this LG has room to spare. I can’t believe the amount of interior space it has… with a smaller outside footprint! Very happy with this purchase!!!
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: mackel
from Indiana
Verified Purchase:Yes
Boo! After 10 months, I had to have the compressor replaced.
Quality
1
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 24, 2023
We are committed to providing you with top-notch products and services, and we would love to look further into your LG Refrigerator's compressor issue. To get started, please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and remember to include the model and serial numbers. Our team will take it from there and do everything possible to resolve your issue promptly. ~Rita
Written by a customer while visiting lg.com
Posted by: DebbieI
from Kent, Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator for almost a year and have been very happy with how roomy it is
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: unhappycustomer5
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago and have been pretty happy with it so far. I love the spaciousness of the fridge and the layout of it.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: KimB4
from Tell city,IN
Verified Purchase:Yes
We are so happy with our new refrigerator! Counterdepth was something was worried about but it has plenty of space still. It is so nice!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Teri Bird
Verified Purchase:Yes
I like the refrigerator, but it does not get below 37 degrees in the refrigerator section. I am having to go through the warranty to get it fixed. Its7 months old and I don't think it ever cooled all the way down to the lowest degree.
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi, Teri! Thank you for sharing your experience with us. We are sorry to hear that you are facing issues with your refrigerator and would like to apologize for any inconvenience caused. We understand that your refrigerator is still under warranty, and we are committed to resolving the issue as quickly as possible for you. If you have any further questions or concerns, please do not hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.
Written by a customer while visiting lg.com
Posted by: Htoe
Verified Purchase:Yes
Extra thick doors contribute to the interior volume but were not compatible with our cabinets The door hinge location causes the fat doors to fold back, and because of trim around the opening we couldnt push the fridge in as planned. The thick doors actually made the fridge stick our further than a standard depth so we retuned for an LG standard depth.
Also the effective storage is limited due to the shallow interior shelves
Also the effective storage is limited due to the shallow interior shelves
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hey there! Thank you for letting us know. We are continuously trying to improve our products, and your feedback is an important part of that process. If you have more great feedback or ideas, please let us know here: http://spr.ly/6424umIOY. ^Gaby
Written by a customer while visiting lg.com