Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: MichaelD52
from Durham NC
Verified Purchase:Yes
Have had it for a few weeks now and love it! Amazing amount of space for a cabinet depth fridge.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Reported Issues Within 48hrs of Delivery
on September 1, 2023
Posted by: LG Noobie
from San Jose, CA
This LG is replacing GE that lasted 3 years (cheaper to buy a new fridge than replace the compressor
that would come with only 6 months warranty). However, it looks like we receive an LG lemon.
that would come with only 6 months warranty). However, it looks like we receive an LG lemon.
First, there is the open door beeping alarm which started about 30 mins after unit was powered and
would not stop even though doors were closed with no obstructions and leakages. The fridge was also empty. Troubleshooting with a magnet as per LG support showed that there was an issue with the doors. Placing a camera inside showed that the lights would not go off after closing the doors so definitely an issue with the door status sensors. This particular model does not allow you to disable the beeping and also does not show the current temperature.
would not stop even though doors were closed with no obstructions and leakages. The fridge was also empty. Troubleshooting with a magnet as per LG support showed that there was an issue with the doors. Placing a camera inside showed that the lights would not go off after closing the doors so definitely an issue with the door status sensors. This particular model does not allow you to disable the beeping and also does not show the current temperature.
The second issue we saw was the temperature for top and bottom did not lower the set target of 34F (top) and 0F (bottom) after 2 dys. The top plateaued at around 43-41F. The freezer (bottom) section did better at around 2F with a target of 0F.
It is now replaced with a new one as the issues were reported within 48hrs of receiving (luckily). However,
it took over a week to replace so we had to live with the constant beeping for all that time. The replacement
units seems to work (at least no door open beeping) and appears to be cooling. We'll see how long the LG lasts
given that there so many complains about the LG fridge compressors.
it took over a week to replace so we had to live with the constant beeping for all that time. The replacement
units seems to work (at least no door open beeping) and appears to be cooling. We'll see how long the LG lasts
given that there so many complains about the LG fridge compressors.
From this experience, not so impress with LG fridge quality, but at least Home Depot support is helpful.
While this unit comes with wifi the LG Thin Q app is another issue of its own. We have not found it all
that useful other than monitoring some usage. We have used the Samsung equivalent on a dryer and it seems
a better app over all.
that useful other than monitoring some usage. We have used the Samsung equivalent on a dryer and it seems
a better app over all.
Quality
1
Features
3
Value
3
Response from lg.comBy Tanisha, LG Social, January 8, 2024
Hi there, we regret the issues mentioned in this review. However, we appreciate the time you took to bring this to our attention. So glad to hear that you did receive a new unit. Please don't hesitate to contact us should you need further assistance. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Stan7081
Verified Purchase:Yes
Bought my refrigerator about 3months ago. It is everything its supposed to be. Being counter depth, I was concerned it wouldn’t hold much but it is extremely large and holds a very large amount. Love the hide away water dispenser which also allows for more room inside for food storage. A great machine.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mil1
from Laguna Niguel
Verified Purchase:Yes
I researched refrigerators and LG was suggested with flying colors! There was a bonus of a water Spicket inside the left door, which I truly love! My granddaughter is thrilled because I can now hang all of her drawings on the front and both sides of the LG! Best fridge ever!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ADCS
from Ohio
Verified Purchase:Yes
We absolutely love this fridge! It looks great in our kitchen, and we just can't get over how much we can fit inside of it. I especially like that it's connected to the app on my phone so I get an alert when the door is accidentally left open. That's been very helpful on multiple occasions. I was really worried about buying a new fridge since it's such a big decision, but we really couldn't be happier!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Concord
from Concord MA
Verified Purchase:Yes
Of course we like the french door, bottom freezer format. There are many out there. What I love is that everything feels refined and of high quality: doors and drawers operate very smoothly. It is VERY quiet. We chose not to have water/ice dispensed through the door because it looks cleaner outside and it also offers a lot more storage inside the left door. It has water dispensing inside the left door and an ice maker in the drawer. OK, what I don't like is that this is called a "counter depth" model which means that the only part of the refridge protruding beyond the counter should be the door thickness. In reality, the LG manual requires that there is 2 inches of space away from the wall. So the refridge body protrudes 2 inches beyond the counter, and the door is 4 inches thick. Therefore my "counter depth refrigerator" protrudes 6 inches beyond the counter! Come on guys. This is cheating. Still, I love this fridge!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from South Carolina
Verified Purchase:Yes
We bought this model after reviewing many choices at the local appliance emporium. It had the essential features we were looking for - “inside” ice maker and water dispenser, French doors and large capacity. The WiFi connection was a bonus. Set up a breeze and tired fridge halled away. Should have replaced it sooner.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jimmyneedsafridge
from Bellingham, WA
Verified Purchase:Yes
Refrigerator performs as it should. The 5 extra cubic feet is a plus. The service associates did a great job setting everything up and explained the operation.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com