Customer reviews from lg.com
LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(561 Reviews)
Rating breakdown 561 reviews
5 Stars
387
4 Stars
105
3 Stars
34
2 Stars
14
1 Star
21
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 26.5 Cu. Ft. French Door Counter-Depth MAX Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Posted by: telew93
Verified Purchase:Yes
We bought our LG a few months ago and have been very pleased! We love the water dispenser on the inside and how easy it is to move the shelves around. Spills are super easy to clean and the shelves in the door can hold lots of drink and food bottles/cans. Overall, we are very happy with our purchase!
Pros: ease of use
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: theweb
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] An excellent refrigerator! This replaced an existing LG refrigerator that we had for 12 years (we actually kept the prior LG refrigerator as a spare/second refrigerator in our laundry room). We bought this LG refrigerator based on our previous experience and product quality/durability and design.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: laursam
from Seattle WA
Verified Purchase:Yes
We've had this fridge for almost two months now, and love everything about it! It is sleek and attractive, and extremely roomy. I didn't really care for my previous bottom-freezer fridge, but this one has changed my mind - easy access and so much thoughtfully-planned storage in the large freezer drawer. We are completely sold on the interior water spout - so much cleaner and easy - and the fridge just looks so much better without that messy, drippy water feature on the exterior door! Completely, enthusiastically happy with this purchase!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: EGcnbg
from California
Verified Purchase:Yes
Great design, so much space for counter depth, nice deep veg and fruit trays, ice maker works perfectly, temps seem perfect, quiet.
Water temp seems too warm, not as cold as water kept in jug in fridge. Maybe that is normal? Had to order second delivery because first one had surface defects on doors (small dots and a couple of scratches). But other than water temp, very happy so far.
Pros: Style/Design, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Cheap interior. Does not look like quality.
on August 7, 2023
Posted by: shopper remorse
from Louisiana
This replace my 10 year old lg French door that died. I liked my old LG French door. After it died, I replace it with this unit. I in the store I noticed that the inside quality of shelves and drawers were not as upscale and as high quality of my previous unit, but until it was installed, I could not believe how cheap the quality of this unit actually is. I actually regret my purchase, I don't feel this one last even 10 years. Shelved, drawers and bins are cheap and flimsy, If you looking for quality and a look of quality. Look elsewhere, this is not it!!
Quality
3
Features
3
Value
2
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! We are disheartened to learn that your replacement refrigerator fell short of your expectations, but we are here to reassure you that our appliance development team considers comments exactly like yours to determine how we can improve in the kitchen, so thank you! ^Ian
Written by a customer while visiting lg.com
Posted by: Rimo
from Seal Rock OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] roomy and quite.
Ice maker great
water fills quickly.
easy to organize
easy to organize
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Poor interior quality
on August 7, 2023
Posted by: Lacking Quality
from Louisiana
Who is the genius who design these shelves. My previous LG French door interior was true quality. Bad compressor after 10 years, needed to replace it. Got this and regret it, saw it in the store and realized it was different. Didn't realized until it was installed in my kitchen. Poor interior parts, cheap everything, shelves, drawers, no glide and slide features, and who design these hard to adjust shelves which are I assume suppose to snap together, just getting them out and putting them back is a nightmare and they are very flimsy. took me great time to try and snap them together to adjust for tall containers. Don't know if they will take much weight, looks a little unbalanced. LG has reduced it quality!!
Quality
2
Response from lg.comBy Ian, LG Social Media, August 8, 2023
Hello! We're disheartened to hear that your replacement refrigerator hasn't lived up to your expectations, but we're here to reassure you that our appliance development team uses reviews just like yours to see how we can do better in the kitchen, so thank you! ^Ian
Written by a customer while visiting lg.com
Posted by: Teacher4lyfe
from Carlsbad, CA
Verified Purchase:Yes
I bought this after my KitchenAid died after only 3.5 years of use. It is spacious and has the water inside the French doors. My only complaint is that the water doesn’t come out cold.
Pros: Style/Design
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com