Customer reviews from Samsung US
Samsung - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(301 Reviews)
Rating breakdown 301 reviews
5 Stars
245
4 Stars
36
3 Stars
10
2 Stars
4
1 Star
6
86%of customers recommend this product.
(
30 out of
35)
Customer Reviews for Samsung - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
4
Samsung TV
on October 22, 2025
Posted by: Yahyah
[This review was collected as part of a promotion.] My TV is every thing I need gives great pictures and sound.. I love the caption if I chose sometimes..all around great technology..I recommend to all my family members. Thanks Samsung
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lacks Independent Backlight Slider From Brightness
on July 14, 2025
Posted by: Anonymous
from Rochester, NY
This TV lacks the most basic setting of all which is a separate backlight adjustment slider in addition to the brightness slider. Honestly this TV even at the lowest brightness is far too bright for night viewing while sleeping. Horrific experience because of this. It also fails to properly detect and utilize a Fire TV Cube via the HDMI ports. It even registered it as a Dish Network box at one point ... The TV leaves so much to be desired because of these very basic but major flaws that make or break a TV for so many folks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, July 14, 2025
Hi Ibuddy,
We appreciate your feedback regarding your Q8F TV’s performance. If you're experiencing connectivity issues, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If the image is harsher than expected –especially in darker rooms – there are several adjustments you can make to better suit your viewing environment.
Start by changing the Picture Mode: Settings > All Settings > Picture > Picture Mode. We recommend trying:
• Movie – Designed for dark room viewing with softer contrast and lower brightness
• Standard – Balanced for general use
• Filmmaker Mode – Offers a natural, accurate picture as intended by content creators
To further fine-tune, go to: Settings > All Settings > Picture > Expert Settings, where you can manually adjust Brightness, Contrast, Sharpness, and Contrast Enhancer (consider turning this off for a softer image)
You may also want to check if energy saving or AI settings are enabled. These can automatically adjust the brightness based on your room’s lighting, which some users find too aggressive.
• For energy settings, go to: Settings > All Settings > General & Privacy > Power and Energy Saving
• For AI settings, go to: Settings > All Settings > Advanced Features > AI Mode Settings
We hope these tips help create a more comfortable viewing experience. If you’d like help walking through these adjustments, Samsung Customer Support is always here for you at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding your Q8F TV’s performance. If you're experiencing connectivity issues, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If the image is harsher than expected –especially in darker rooms – there are several adjustments you can make to better suit your viewing environment.
Start by changing the Picture Mode: Settings > All Settings > Picture > Picture Mode. We recommend trying:
• Movie – Designed for dark room viewing with softer contrast and lower brightness
• Standard – Balanced for general use
• Filmmaker Mode – Offers a natural, accurate picture as intended by content creators
To further fine-tune, go to: Settings > All Settings > Picture > Expert Settings, where you can manually adjust Brightness, Contrast, Sharpness, and Contrast Enhancer (consider turning this off for a softer image)
You may also want to check if energy saving or AI settings are enabled. These can automatically adjust the brightness based on your room’s lighting, which some users find too aggressive.
• For energy settings, go to: Settings > All Settings > General & Privacy > Power and Energy Saving
• For AI settings, go to: Settings > All Settings > Advanced Features > AI Mode Settings
We hope these tips help create a more comfortable viewing experience. If you’d like help walking through these adjustments, Samsung Customer Support is always here for you at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
SCREEN SIZES LISTED ON WEBSITE ARE NOT CORRECT
on December 26, 2025
Posted by: Xm12
from Chicago, IL
BUYER BEWARE: I purchased a 32” QLED 4K TV to replace my old 31” TV and wondered why it seemwd so tiny by comparison. I got out a tape measure and found this is a 28” screen, not a 32” one. I feel this is a supreme waste of money.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, December 29, 2025
Xm12,
Please know that the industry standard when measuring screen size refers to the measurement of the screen when measured diagonally. The measurements of your 32” model are 28.5" X 16.8" X 1.2" (W x H x D) when measured without the stand.
Measurements can be found on the product page on Samsung’s website by clicking on SPECS and then on SEE ALL SPECS.
Should you ever have questions or need help with TV features, specs, or operation, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Please know that the industry standard when measuring screen size refers to the measurement of the screen when measured diagonally. The measurements of your 32” model are 28.5" X 16.8" X 1.2" (W x H x D) when measured without the stand.
Measurements can be found on the product page on Samsung’s website by clicking on SPECS and then on SEE ALL SPECS.
Should you ever have questions or need help with TV features, specs, or operation, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Low FPS
on June 30, 2025
Posted by: Deathknocking
from Michigan
Stays at 60FPS on my Playstation with gameing menue on and goes no higher makes me mad
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, July 1, 2025
Hi there,
We appreciate your feedback on the 50" Q8F. Please note that 4K@120Hz is supported on the 55 - 85" Q8F models via all HDMI ports. To avoid any surprises, we always suggest reviewing the product specifications online before purchasing.
If there’s anything we can ever assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback on the 50" Q8F. Please note that 4K@120Hz is supported on the 55 - 85" Q8F models via all HDMI ports. To avoid any surprises, we always suggest reviewing the product specifications online before purchasing.
If there’s anything we can ever assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
I love my TV but am ready for an upgrade
on June 25, 2025
Posted by: SamsungInMyHouse
[This review was collected as part of a promotion.] Quality is good but I'm sure there is better. I'm sure my daughter who games on a daily basis would say the same. She has asked me for better but I'm not able to afford that right now
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best investment in 2025
on May 24, 2025
Posted by: SamsungAdmirer
[This review was collected as part of a promotion.] I just bought this TV to replace my 10years old LCD. I am extremely happy with the price and the performance of my new TV. The image is clear, sound is good. It is suitable for my everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest upgrade ever
on October 13, 2025
Posted by: Gatorguy
[This review was collected as part of a promotion.] Wanted for years to update my 15 year old Samsung TV so I got an Q8F QLED 4K TV it was worth the wait! Best clear and bright picture sound is fantastic and very reliable and easy to set up Connected to home Cable service in minutes. The built in internet apps load and run fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All New Samsung TV
on June 4, 2025
Posted by: Giveemhellfell
[This review was collected as part of a promotion.] Love To have an up yo date TV for, News feeds and sports...Event and current movies thats streaming, and love my Samsung Phones S24...
Value
4
Written by a customer while visiting Samsung US