Customer reviews from Samsung US
Samsung - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
219
4 Stars
32
3 Stars
9
2 Stars
3
1 Star
6
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Samsung - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
This product has great features.
on October 31, 2025
Posted by: Apollo
[This review was collected as part of a promotion.] I absolutely love this tv. Runs great, picture quality fantastic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good selections for all my streaming apps
on September 6, 2025
Posted by: METROSOXIDE
[This review was collected as part of a promotion.] We use it every day for streaming and gaming. It has good resolution for high quality games
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Last one month before failing
on July 30, 2025
Posted by: Goldcy
[This review was collected as part of a promotion.] Strictly late night tv. Didn't come on one night. Took two weeks to get container to send back. Probably won't get back for another month. I think I will stick with LG in future.
Value
1
Response from Samsung USBy Samsung Specialist, July 31, 2025
Goldcy,
We appreciate you sharing the details of the screen issue you’re experiencing and thank you for your patience while waiting for your repair. If you need any further assistance after you've received your TV, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate you sharing the details of the screen issue you’re experiencing and thank you for your patience while waiting for your repair. If you need any further assistance after you've received your TV, please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Black color is overexposed
on August 14, 2025
Posted by: Itamozhnikov
from New York
I’ve owned Samsung TVs for years, and they’ve always been my favorite. When I moved to a new apartment, I purchased the 75” QLED Q8F, confident it would be just as great. Unfortunately, the picture quality has been very disappointing—especially the black levels in dark scenes. The blacks look overexposed, and nothing I’ve tried has fixed it. I’ve adjusted picture modes, turned AI mode on and off, and even tried different movies, but the issue remains. I’m really frustrated and wish I could return this TV. I’ll probably switch to an OLED or try another brand instead. Very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, August 14, 2025
Itamozhnikov,
We appreciate your input on the picture quality of Samsung’s Q8F TV. I see you have already explored some settings, but I wanted to offer the following adjustments in case they haven’t been tried yet:
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
Features that can help with picture quality include:
• Adaptive Picture > AI Optimized: Automatically adjusts picture settings based on lighting and what you're watching.
• EyeComfort Mode: Reduces brightness and adds warmer tones based on time of day and room lighting.
• AI Customization Mode: Allows the TV to recognize content types (like sports or movies) and apply your preferred picture settings for each.
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s Q8F TV. I see you have already explored some settings, but I wanted to offer the following adjustments in case they haven’t been tried yet:
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
Features that can help with picture quality include:
• Adaptive Picture > AI Optimized: Automatically adjusts picture settings based on lighting and what you're watching.
• EyeComfort Mode: Reduces brightness and adds warmer tones based on time of day and room lighting.
• AI Customization Mode: Allows the TV to recognize content types (like sports or movies) and apply your preferred picture settings for each.
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Forced app advertising and bloatware
on July 28, 2025
Posted by: Nomoresamsung
from Antioch, ca
Full slave to Samsung smarthub no tv watching or anything whatsoever until you make or connect your smart things app and if your like my this app is already blocked from your phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, July 29, 2025
Hi Nomoresamsung,
We appreciate you taking the time to review your Q8F TV. Your feedback about the Smart Hub & SmartThings is noted and will be shared with our internal teams.
If you have any questions or need help with your TV, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
We appreciate you taking the time to review your Q8F TV. Your feedback about the Smart Hub & SmartThings is noted and will be shared with our internal teams.
If you have any questions or need help with your TV, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Beware
on July 26, 2025
Posted by: Spizro
I wish I would have known that Samsung is still pushing their junky Tizen OS. You phones run android, your watches run android, please give up on Tizen! All the apps I want aren't made for Tizen, so back to my Nvidia Shield again.
This will be the last Samsung TV I buy. If you did this with your phones too, then I would switch to another brand.
Tizen is garbage!
This will be the last Samsung TV I buy. If you did this with your phones too, then I would switch to another brand.
Tizen is garbage!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, July 28, 2025
Hi Spizro,
We appreciate you taking the time to review your Q8F TV. Your feedback about Tizen OS is noted and will be shared with our internal teams.
If you have any questions or need help with your TV, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
We appreciate you taking the time to review your Q8F TV. Your feedback about Tizen OS is noted and will be shared with our internal teams.
If you have any questions or need help with your TV, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has a great size and quality
on May 22, 2025
Posted by: Jimmy1moonyy
[This review was collected as part of a promotion.] I use the TV for movies and gaming i think it is great for anything really.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Team Samsung For Life
on June 11, 2025
Posted by: Chronica402
[This review was collected as part of a promotion.] Samsung Has Transformed My Living Room! Talk About High Quality Viewing Pleasure.
CRISP. CLEAR. VIBRANT. Those Are Just A Few Adjectivesctives To Describe My Beautifl Television.
Sound Is Great, With Or Without Using Any Audio Accessories. I Especially Love That I Don't Experience Connectivity Issues. Compatibility With All Of My Different Streaming Apps Is Stellar! There Is Nothing I Would Change About My Television. All I Can Say Is, Impressive, Very Impressive Samsung!
#TeamSamsungForLife
CRISP. CLEAR. VIBRANT. Those Are Just A Few Adjectivesctives To Describe My Beautifl Television.
Sound Is Great, With Or Without Using Any Audio Accessories. I Especially Love That I Don't Experience Connectivity Issues. Compatibility With All Of My Different Streaming Apps Is Stellar! There Is Nothing I Would Change About My Television. All I Can Say Is, Impressive, Very Impressive Samsung!
#TeamSamsungForLife
Value
5
Written by a customer while visiting Samsung US