Customer reviews from Samsung US
Samsung - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
220
4 Stars
32
3 Stars
9
2 Stars
3
1 Star
6
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Samsung - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
2
STILL LEARNING
on October 14, 2025
Posted by: MTXGrandpa
[This review was collected as part of a promotion.] The sound fails and I don't know why. Shut it off and it restarts. Still frustrating while watching sports or any other program.
Picture is ok, but not much difference when using 4K.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
MTXGrandpa,
Thank you for your review and for sharing your experience with audio interruptions on your TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Optical Audio Connection
1. Power on your soundbar or receiver first, then connect the optical cable to ensure proper handshaking.
2. Set the TV’s audio output to Optical: Settings > All Settings > Sound > Sound Output = Optical
3. Ensure cables are secure and not damaged. Try a different optical cable if sound continues to cut out.
Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.
Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Pro
Thank you for your review and for sharing your experience with audio interruptions on your TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.
HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.
Optical Audio Connection
1. Power on your soundbar or receiver first, then connect the optical cable to ensure proper handshaking.
2. Set the TV’s audio output to Optical: Settings > All Settings > Sound > Sound Output = Optical
3. Ensure cables are secure and not damaged. Try a different optical cable if sound continues to cut out.
Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.
Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.
Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
It have very nice future
on October 14, 2025
Posted by: Kami1958
[This review was collected as part of a promotion.] I use for streaming and it is very convenient to used
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
first smart tv
on October 14, 2025
Posted by: pugmom
[This review was collected as part of a promotion.] my first smart tv still learning about all the functions but very cool so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great color, picture and sound!
on October 14, 2025
Posted by: Giggles
[This review was collected as part of a promotion.] We use the TV for watching programs and movies. The color is absolutely beautiful, very sharp picture. We are very happy with this TV!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Numerous issues
on October 14, 2025
Posted by: Unhappy
[This review was collected as part of a promotion.] It is difficult to add new apps to, I use tv to stream and watch tv only. I don’t feel like it is user friendly bc I should not have to look up how to do things on a tv as I never have before. I have only had this tv for a few months and am already thinking about getting something different. I cannot even get the fire stick cube to connect with this
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Unhappy,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Bad remote
on October 14, 2025
Posted by: Scottlyn
[This review was collected as part of a promotion.] Great picture and perfect size. The only thing that needs changed is remote is too small and difficult to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great I love Samsung tv
on October 14, 2025
Posted by: Guillermo
[This review was collected as part of a promotion.] I love the Samsung tv because sound quality is great and movies to watch is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV easy to use
on October 14, 2025
Posted by: Debbie
[This review was collected as part of a promotion.] Great TV. Very easy to set up. No problems at all would definitely recommend.
Value
5
Written by a customer while visiting Samsung US