Customer reviews from frigidaire.com
Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.9
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
29
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Customer Rating
5
Very Nice!
on March 8, 2026
Posted by: Ztruk
[This review was collected as part of a promotion.] Love the high grill and easy clean surface. The new safety feature of knob lights is great.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 11, 2026
Hi, Ztruk! Thank you for your review! We’re so glad to hear you’re enjoying the high grill and the easy-to-clean surface of your gas cooktop. It’s also wonderful that the new knob light safety feature is making your cooking experience even better—your safety and convenience are always our top priorities.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’d be happy to help with any questions or tips to get the most out of your appliance. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’d be happy to help with any questions or tips to get the most out of your appliance. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Overall, Beautiful Cooktop! There is a shortcoming.
on March 5, 2026
Posted by: Acecert
[This review was collected as part of a promotion.] I have had the cooktop for 3 days. Very attractive appliance that offers nice grates and an overall clean appearance. Substantial backlit knobs (while in use) are very helpful. Overall, I'm very pleased with the purchase. Con: the center BTU is 18,000 for this professional cooktop while some Frigidaire non-professional cooktops that Frigidaire carries manufacturered before this unit have 20,000 BTUs. (They also cut the microwave wattage from my prior Frigidaire professional oven/microwave combo from 1200 to 1000 on their oven/microwave combo). Frigidaire's professional lines should carry the premium performance enhancements.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 6, 2026
Thank you for sharing your feedback on the 36" Gas Cooktop. We’re glad to hear that you find it attractive, well-designed, and easy to use, with helpful backlit knobs and a clean appearance.
We appreciate your comments regarding the center burner BTU and comparison to previous models, as well as your note about the microwave wattage. Your feedback is valuable and will be shared with the appropriate teams to help inform future product enhancements.
We’re happy that overall, you are pleased with your purchase and appreciate you taking the time to provide this detailed review. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
We appreciate your comments regarding the center burner BTU and comparison to previous models, as well as your note about the microwave wattage. Your feedback is valuable and will be shared with the appropriate teams to help inform future product enhancements.
We’re happy that overall, you are pleased with your purchase and appreciate you taking the time to provide this detailed review. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful design
on February 10, 2026
Posted by: helmo
[This review was collected as part of a promotion.] Since I saw this cooktop in the store, I felt in love. I'm still awaiting the cooktop to be installed in the house, as we are remodeling the kitchen. Will update the review later or upload a new one
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 11, 2026
Hi there! Thank you for sharing your excitement! We’re glad to hear that you fell in love with the cooktop and can’t wait to see it in your newly remodeled kitchen.
We look forward to your update once it’s installed and hope it exceeds your expectations. Thank you for choosing Frigidaire!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We look forward to your update once it’s installed and hope it exceeds your expectations. Thank you for choosing Frigidaire!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
36” CookTop
on January 29, 2026
Posted by: LBFoley61
[This review was collected as part of a promotion.] It looks nice with lighted knobs and more room as luxury but the burners are easy to get loose when cleaning around and sometimes hit.
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 29, 2026
Hello LBFoley61!
Thank you for taking the time to share your experience with your Frigidaire Professional 36" Gas Cooktop (model PCCG3680AS). We’re glad to hear you’re enjoying the sleek design, lighted knobs, and the extra cooking space—it’s great to know those features add to the overall luxury feel of your kitchen. We appreciate your feedback regarding the burners becoming loose during cleaning or if they’re accidentally bumped. Making sure the burner caps and bases are properly seated after cleaning can help maintain stability. Your comments are valuable and will be shared with our product team for future improvements.
Thank you again for choosing Frigidaire Professional.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your experience with your Frigidaire Professional 36" Gas Cooktop (model PCCG3680AS). We’re glad to hear you’re enjoying the sleek design, lighted knobs, and the extra cooking space—it’s great to know those features add to the overall luxury feel of your kitchen. We appreciate your feedback regarding the burners becoming loose during cleaning or if they’re accidentally bumped. Making sure the burner caps and bases are properly seated after cleaning can help maintain stability. Your comments are valuable and will be shared with our product team for future improvements.
Thank you again for choosing Frigidaire Professional.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cooktop
on January 23, 2026
Posted by: Konas mom
[This review was collected as part of a promotion.] Looks really nice in the kitchen, more high end. Very even gas from burners helps for even cooking
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 26, 2026
Hi there. We’re glad to hear your range is making your kitchen look more high-end! It’s great that the burners provide even heat for consistent cooking — that really makes a difference.
For any questions or assistance, our Customer Care team is available Monday–Friday, 8:30 a.m.–8:00 p.m. ET at 1‑800‑374‑4432 or via live chat on our website.
Best Regards,
Ruth
For any questions or assistance, our Customer Care team is available Monday–Friday, 8:30 a.m.–8:00 p.m. ET at 1‑800‑374‑4432 or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfection
on August 28, 2025
Posted by: Debifloyd
[This review was collected as part of a promotion.] We love our new cook top & would recommend it highly
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 2, 2025
We’re glad to hear that you love your new cooktop and would recommend it! For any questions or assistance in the future, our customer care team is available through the live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best value for the money for quality and performance.
on August 26, 2025
Posted by: MamaCook
[This review was collected as part of a promotion.] Excellent cook top that helps me reduce cooking time with hotter burners and safer lighted burner dials and operator position. Best of all easy to clean surface. Love this professional cook top. Best value for quality and
performance .
performance .
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 28, 2025
Hi there. We’re so glad to hear you’re enjoying the power, safety, and easy cleaning of your cooktop! Thank you for sharing your experience and for choosing Frigidaire — we love knowing it brings both quality and performance to your kitchen. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic Gas Cooktop
on August 8, 2025
Posted by: Rlink62
[This review was collected as part of a promotion.] For a great price you get a stylish modern gas cook top with all the latest features. Not to mention the Frigidaire brand which is among the best and most reliable out there!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 8, 2025
Thank you for your fantastic feedback! We’re thrilled to hear that you’re enjoying your new gas cooktop and that it offers both style and modern features at a great price. It’s great to know that the Frigidaire brand is living up to its reputation for reliability and quality. We’re confident that your cooktop will continue to serve you well in your kitchen for years to come.
If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you ever have any questions or need assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com