Customer reviews from frigidaire.com
Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.9
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
32
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Customer Rating
5
Oven burner
on June 2, 2026
Posted by: Bwhatley50
[This review was collected as part of a promotion.] Great stove top
Response from frigidaire.comBy John, Online Outreach Specialist, June 2, 2026
Hi, Bwhatley50. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stainless steel scratches but great cooktop
on May 11, 2026
Posted by: Julesa
[This review was collected as part of a promotion.] We just received our Frigidaire Professional cooktop gas 36”. Delivery from Frigidaire was painless and we had to secure our own installation. The cooktop looks great and works well except 18000 btu burner makes a popping sound when a 12” frying pan is put on top of it. Frigidaire is going to address the issue. We would suggest that Frigidaire not attach burners to cooktop with tape and pack separately in the box. The problem is that even removing tape residue with GooGone it still scratches the stainless steel. We were extremely careful with the GoiGone and still got scratches removing the tape residue. The surface cleans easily with a mixture if water and vinegar (50/50 mixture) and MICROFIBER CLOTH not a paper towel. Our biggest concern is how easily the stainless steel scratches but I guess this is a characteristic of stainless steel but our previous Kitchen Aid did not scratch this easily.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 14, 2026
Good day, Julesa! Thank you for reaching out and sharing your experience with your new Frigidaire Professional 36” gas cooktop.
We’re glad to hear the delivery process went smoothly and that the cooktop is performing well overall. We also appreciate you reporting the issue with the 18,000 BTU burner making a popping sound when used with a 12” frying pan. Since you’ve already been in contact with Frigidaire, it’s good to know this is being addressed.
We also appreciate your detailed feedback regarding packaging and installation materials. We understand your concern about the adhesive tape residue and the difficulty removing it without affecting the stainless steel surface. Your note about scratching during cleanup, even when using GooGone and careful handling, is especially helpful and will be shared with our product and packaging teams for review.
Regarding the stainless steel finish, you are correct that it can be more susceptible to visible scratching depending on the grain, finish type, and cleaning method. Using a soft microfiber cloth and a mild solution, as you mentioned, is the recommended approach, and we appreciate you sharing what worked best for you.
We’re glad to hear the surface cleans well overall and that you’re enjoying the look and performance of the cooktop despite these concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re glad to hear the delivery process went smoothly and that the cooktop is performing well overall. We also appreciate you reporting the issue with the 18,000 BTU burner making a popping sound when used with a 12” frying pan. Since you’ve already been in contact with Frigidaire, it’s good to know this is being addressed.
We also appreciate your detailed feedback regarding packaging and installation materials. We understand your concern about the adhesive tape residue and the difficulty removing it without affecting the stainless steel surface. Your note about scratching during cleanup, even when using GooGone and careful handling, is especially helpful and will be shared with our product and packaging teams for review.
Regarding the stainless steel finish, you are correct that it can be more susceptible to visible scratching depending on the grain, finish type, and cleaning method. Using a soft microfiber cloth and a mild solution, as you mentioned, is the recommended approach, and we appreciate you sharing what worked best for you.
We’re glad to hear the surface cleans well overall and that you’re enjoying the look and performance of the cooktop despite these concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the Ease of Cleaning and Multiple Burners
on April 20, 2026
Posted by: SeeJStone
[This review was collected as part of a promotion.] I am loving the way this cooktop cooks! The multiple burners allows me to cook dinners for our large family without having to wait on a burner. I also love how easy the cooktop is to clean. Lift and wipe! The best!
Response from frigidaire.comBy Chris, Online Outreach Specialist, April 20, 2026
We’re thrilled to hear that your cooktop is making family meals easier and more efficient, especially with the multiple burners helping you cook without delays. It’s also great to know you’re enjoying how simple it is to clean—being able to lift and wipe makes a big difference in everyday use.
We truly appreciate your feedback and are glad your cooktop is working so well for your household. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We truly appreciate your feedback and are glad your cooktop is working so well for your household. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Nice!
on March 8, 2026
Posted by: Ztruk
[This review was collected as part of a promotion.] Love the high grill and easy clean surface. The new safety feature of knob lights is great.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 11, 2026
Hi, Ztruk! Thank you for your review! We’re so glad to hear you’re enjoying the high grill and the easy-to-clean surface of your gas cooktop. It’s also wonderful that the new knob light safety feature is making your cooking experience even better—your safety and convenience are always our top priorities.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’d be happy to help with any questions or tips to get the most out of your appliance. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. We’d be happy to help with any questions or tips to get the most out of your appliance. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
4
Overall, Beautiful Cooktop! There is a shortcoming.
on March 5, 2026
Posted by: Acecert
[This review was collected as part of a promotion.] I have had the cooktop for 3 days. Very attractive appliance that offers nice grates and an overall clean appearance. Substantial backlit knobs (while in use) are very helpful. Overall, I'm very pleased with the purchase. Con: the center BTU is 18,000 for this professional cooktop while some Frigidaire non-professional cooktops that Frigidaire carries manufacturered before this unit have 20,000 BTUs. (They also cut the microwave wattage from my prior Frigidaire professional oven/microwave combo from 1200 to 1000 on their oven/microwave combo). Frigidaire's professional lines should carry the premium performance enhancements.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 6, 2026
Thank you for sharing your feedback on the 36" Gas Cooktop. We’re glad to hear that you find it attractive, well-designed, and easy to use, with helpful backlit knobs and a clean appearance.
We appreciate your comments regarding the center burner BTU and comparison to previous models, as well as your note about the microwave wattage. Your feedback is valuable and will be shared with the appropriate teams to help inform future product enhancements.
We’re happy that overall, you are pleased with your purchase and appreciate you taking the time to provide this detailed review. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
We appreciate your comments regarding the center burner BTU and comparison to previous models, as well as your note about the microwave wattage. Your feedback is valuable and will be shared with the appropriate teams to help inform future product enhancements.
We’re happy that overall, you are pleased with your purchase and appreciate you taking the time to provide this detailed review. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best. - Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful design
on February 10, 2026
Posted by: helmo
[This review was collected as part of a promotion.] Since I saw this cooktop in the store, I felt in love. I'm still awaiting the cooktop to be installed in the house, as we are remodeling the kitchen. Will update the review later or upload a new one
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 11, 2026
Hi there! Thank you for sharing your excitement! We’re glad to hear that you fell in love with the cooktop and can’t wait to see it in your newly remodeled kitchen.
We look forward to your update once it’s installed and hope it exceeds your expectations. Thank you for choosing Frigidaire!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We look forward to your update once it’s installed and hope it exceeds your expectations. Thank you for choosing Frigidaire!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
36” CookTop
on January 29, 2026
Posted by: LBFoley61
[This review was collected as part of a promotion.] It looks nice with lighted knobs and more room as luxury but the burners are easy to get loose when cleaning around and sometimes hit.
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 29, 2026
Hello LBFoley61!
Thank you for taking the time to share your experience with your Frigidaire Professional 36" Gas Cooktop (model PCCG3680AS). We’re glad to hear you’re enjoying the sleek design, lighted knobs, and the extra cooking space—it’s great to know those features add to the overall luxury feel of your kitchen. We appreciate your feedback regarding the burners becoming loose during cleaning or if they’re accidentally bumped. Making sure the burner caps and bases are properly seated after cleaning can help maintain stability. Your comments are valuable and will be shared with our product team for future improvements.
Thank you again for choosing Frigidaire Professional.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for taking the time to share your experience with your Frigidaire Professional 36" Gas Cooktop (model PCCG3680AS). We’re glad to hear you’re enjoying the sleek design, lighted knobs, and the extra cooking space—it’s great to know those features add to the overall luxury feel of your kitchen. We appreciate your feedback regarding the burners becoming loose during cleaning or if they’re accidentally bumped. Making sure the burner caps and bases are properly seated after cleaning can help maintain stability. Your comments are valuable and will be shared with our product team for future improvements.
Thank you again for choosing Frigidaire Professional.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cooktop
on January 23, 2026
Posted by: Konas mom
[This review was collected as part of a promotion.] Looks really nice in the kitchen, more high end. Very even gas from burners helps for even cooking
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 26, 2026
Hi there. We’re glad to hear your range is making your kitchen look more high-end! It’s great that the burners provide even heat for consistent cooking — that really makes a difference.
For any questions or assistance, our Customer Care team is available Monday–Friday, 8:30 a.m.–8:00 p.m. ET at 1‑800‑374‑4432 or via live chat on our website.
Best Regards,
Ruth
For any questions or assistance, our Customer Care team is available Monday–Friday, 8:30 a.m.–8:00 p.m. ET at 1‑800‑374‑4432 or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com