Customer reviews from frigidaire.com
Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.9
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
29
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Customer Rating
5
on August 15, 2026
Posted by: Becky1996
[This review was collected as part of a promotion.] Love it.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 18, 2026
Thank you for taking the time to share your feedback! We’re thrilled to hear that you love your new cooktop.
We truly appreciate you choosing this appliance and hope it continues to make cooking enjoyable for many years to come.
If you have any questions or need assistance with your cooktop, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com.
Thank you again for sharing your experience! - Maria
We truly appreciate you choosing this appliance and hope it continues to make cooking enjoyable for many years to come.
If you have any questions or need assistance with your cooktop, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com.
Thank you again for sharing your experience! - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas Stove - ❤️
on August 8, 2026
Posted by: Township
[This review was collected as part of a promotion.] Love my Frigidaire Gas Cooktop! Easy to clean!
Response from frigidaire.comBy Chris, Online Outreach Specialist, August 10, 2026
Hi there, our valued customer.
Thank you for sharing your feedback! We’re delighted to hear that you love your Frigidaire gas cooktop and appreciate how easy it is to clean. We truly appreciate you choosing Frigidaire and hope your cooktop continues to make cooking enjoyable for many years to come!
Should you have additional concerns, please don't hesitate to connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day.
Best regards,
Chris
Thank you for sharing your feedback! We’re delighted to hear that you love your Frigidaire gas cooktop and appreciate how easy it is to clean. We truly appreciate you choosing Frigidaire and hope your cooktop continues to make cooking enjoyable for many years to come!
Should you have additional concerns, please don't hesitate to connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day.
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great quality
on July 30, 2026
Posted by: Ernie1111
[This review was collected as part of a promotion.] Great construction. Heavy duty grates. Easy to clean.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 30, 2026
Hi Ernie1111, thank you for taking the time to share your wonderful feedback! We're delighted to hear that you're enjoying your Frigidaire Gas Cooktop. It's great to know that you appreciate its solid construction, heavy-duty grates, and easy-to-clean design.
Thank you for choosing Frigidaire. We hope you continue to enjoy your cooktop for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Thank you for choosing Frigidaire. We hope you continue to enjoy your cooktop for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful Cooktop
on July 13, 2026
Posted by: Bogga
[This review was collected as part of a promotion.] This cooktop looks and works amazingly well! I had the gallery in a previous home. It was great but this is even better.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 17, 2026
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your new cooktop looks and performs amazingly well.
It’s fantastic to know that you previously owned a Frigidaire Gallery appliance and that your new cooktop has exceeded your expectations. We strive to design appliances that combine beautiful style with outstanding performance, and we’re thrilled that you are enjoying this upgrade.
Thank you for choosing Frigidaire. We truly appreciate your continued support and are happy to know that you are enjoying your new cooktop. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s fantastic to know that you previously owned a Frigidaire Gallery appliance and that your new cooktop has exceeded your expectations. We strive to design appliances that combine beautiful style with outstanding performance, and we’re thrilled that you are enjoying this upgrade.
Thank you for choosing Frigidaire. We truly appreciate your continued support and are happy to know that you are enjoying your new cooktop. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Professional gas cooktop
on July 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Our new cooktop is not only beautiful but it is so easy to use!
Response from frigidaire.comBy Angel, Online Outreach Specialists, July 10, 2026
Hi, Lynda DUNTON! Thank you for your wonderful review! We're thrilled to hear that you're enjoying your new Frigidaire Gas Cooktop. It's great to know that you love both its beautiful design and how easy it is to use. We truly appreciate you taking the time to share your experience and thank you for choosing Frigidaire. If you ever need assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we'll be happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Oven burner
on June 2, 2026
Posted by: Bwhatley50
[This review was collected as part of a promotion.] Great stove top
Response from frigidaire.comBy John, Online Outreach Specialist, June 2, 2026
Hi, Bwhatley50. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stainless steel scratches but great cooktop
on May 11, 2026
Posted by: Julesa
[This review was collected as part of a promotion.] We just received our Frigidaire Professional cooktop gas 36”. Delivery from Frigidaire was painless and we had to secure our own installation. The cooktop looks great and works well except 18000 btu burner makes a popping sound when a 12” frying pan is put on top of it. Frigidaire is going to address the issue. We would suggest that Frigidaire not attach burners to cooktop with tape and pack separately in the box. The problem is that even removing tape residue with GooGone it still scratches the stainless steel. We were extremely careful with the GoiGone and still got scratches removing the tape residue. The surface cleans easily with a mixture if water and vinegar (50/50 mixture) and MICROFIBER CLOTH not a paper towel. Our biggest concern is how easily the stainless steel scratches but I guess this is a characteristic of stainless steel but our previous Kitchen Aid did not scratch this easily.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 14, 2026
Good day, Julesa! Thank you for reaching out and sharing your experience with your new Frigidaire Professional 36” gas cooktop.
We’re glad to hear the delivery process went smoothly and that the cooktop is performing well overall. We also appreciate you reporting the issue with the 18,000 BTU burner making a popping sound when used with a 12” frying pan. Since you’ve already been in contact with Frigidaire, it’s good to know this is being addressed.
We also appreciate your detailed feedback regarding packaging and installation materials. We understand your concern about the adhesive tape residue and the difficulty removing it without affecting the stainless steel surface. Your note about scratching during cleanup, even when using GooGone and careful handling, is especially helpful and will be shared with our product and packaging teams for review.
Regarding the stainless steel finish, you are correct that it can be more susceptible to visible scratching depending on the grain, finish type, and cleaning method. Using a soft microfiber cloth and a mild solution, as you mentioned, is the recommended approach, and we appreciate you sharing what worked best for you.
We’re glad to hear the surface cleans well overall and that you’re enjoying the look and performance of the cooktop despite these concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re glad to hear the delivery process went smoothly and that the cooktop is performing well overall. We also appreciate you reporting the issue with the 18,000 BTU burner making a popping sound when used with a 12” frying pan. Since you’ve already been in contact with Frigidaire, it’s good to know this is being addressed.
We also appreciate your detailed feedback regarding packaging and installation materials. We understand your concern about the adhesive tape residue and the difficulty removing it without affecting the stainless steel surface. Your note about scratching during cleanup, even when using GooGone and careful handling, is especially helpful and will be shared with our product and packaging teams for review.
Regarding the stainless steel finish, you are correct that it can be more susceptible to visible scratching depending on the grain, finish type, and cleaning method. Using a soft microfiber cloth and a mild solution, as you mentioned, is the recommended approach, and we appreciate you sharing what worked best for you.
We’re glad to hear the surface cleans well overall and that you’re enjoying the look and performance of the cooktop despite these concerns.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the Ease of Cleaning and Multiple Burners
on April 20, 2026
Posted by: SeeJStone
[This review was collected as part of a promotion.] I am loving the way this cooktop cooks! The multiple burners allows me to cook dinners for our large family without having to wait on a burner. I also love how easy the cooktop is to clean. Lift and wipe! The best!
Response from frigidaire.comBy Chris, Online Outreach Specialist, April 20, 2026
We’re thrilled to hear that your cooktop is making family meals easier and more efficient, especially with the multiple burners helping you cook without delays. It’s also great to know you’re enjoying how simple it is to clean—being able to lift and wipe makes a big difference in everyday use.
We truly appreciate your feedback and are glad your cooktop is working so well for your household. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
We truly appreciate your feedback and are glad your cooktop is working so well for your household. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com