Customer reviews from whirlpool.com
Whirlpool - 4.6 Cu. Ft. Top Load Impeller Washer with Built-in Faucet - White
Average customer rating
4.1
(443 Reviews)
Rating breakdown 443 reviews
5 Stars
228
4 Stars
109
3 Stars
60
2 Stars
17
1 Star
29
74%of customers recommend this product.
(
153 out of
208)
Customer Reviews for Whirlpool - 4.6 Cu. Ft. Top Load Impeller Washer with Built-in Faucet - White
Customer Rating
4
Good, but loud, doesn’t spin compl dry (no opts)
on March 9, 2026
Posted by: Washing wizard
from Southwest Florida
[This review was collected as part of a promotion.] I just got this machine to replace the GE machine I had for the last four years. Loved the GE machine, but even though it had a 10 year motor warranty, the barrel rusted out underneath the impeller four years in, which means it was a crappy design. My landlord purchased this whirlpool top load impeller washer to replace it and get it installed in a couple of days so I wasn’t without laundry. It has less controls, it does not show you the amount of time you have left on your cycle, which is a huge downer since it’s good for someone to know how much time they have left on their cycle, it’s super loud. It’s missing a soap dish dispenser, which I do miss – I think using a Downey ball or putting the soap directly on clothing is kind of ghetto and old school. The faucet feature is cool but the other thing I’ve noticed is when it spins it doesn’t really spin the clothes all that dry, they are still a bit moist to the point where I wasn’t sure if my dryer would actually dry them well enough. The dryer has been able to dry them well enough so so far so good but I would say the biggest things that hit me or the fact that it’s super loud it doesn’t spin clothes very dry. It’s missing the soap and softener dispenser and I really miss the digital time factor showing how long the load takes. Also being able to adjust spin would be a great addition – something GE did better. I do hope this washer lasts a full 10 years like it’s supposed to. I’m thankful to have it, but it certainly could use some sound dampening (wash cycles and filling are both incredibly loud) and a few extra features to make it better
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Instructions would be helpful
on March 8, 2026
Posted by: Washingmomma
from Manhattan, MT
[This review was collected as part of a promotion.] My old washer was leaking,so it was time to replace it. I am enjoying the much larger capacity but am very frustrated with the lack of instructions- in print and online. I have no idea what some buttons do. The store employee Googled my questions and still couldn’t answer them. Frustrating.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on March 6, 2026
Posted by: Luigie
[This review was collected as part of a promotion.] I bought this 5months ago and has been inoperative for nearly a month while I await a repair>
Response from whirlpool.comBy Branded Team, Consumer Care, March 9, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 931070.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 931070.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Doesn't wash well.
on March 4, 2026
Posted by: Joeee
from El Paso, Texas
[This review was collected as part of a promotion.] It does not wash all the clothes well.
No!, I didn't over stuff the washer.
No!, it wasn't under water level, I even used the Deep water cycle.
Some clothes still come out spotted dry areas.
No!, I didn't over stuff the washer.
No!, it wasn't under water level, I even used the Deep water cycle.
Some clothes still come out spotted dry areas.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor excuse for a washer
on March 3, 2026
Posted by: Cindy
Worst washer ever !! who’s bright idea was it to not have a dispenser for liquid fabric softener who stands there waiting for the rinse cycle to add it ….no one ever!! Get better design and give what we need ! Never again will I purchase this brand.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 4, 2026
Thank you for your review. We regret to hear that your Washer is not living up to your standards. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929673.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929673.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on March 3, 2026
Posted by: Fefe
[This review was collected as part of a promotion.] So far it great and Thank for Jovra he did get but was late
Written by a customer while visiting whirlpool.com
Customer Rating
5
We love the latest features.
on February 28, 2026
Posted by: Jiffy
[This review was collected as part of a promotion.] We love our NEW Whirlpool washer. We wish we had purchased the machine earlier.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Great disappointment
on February 28, 2026
Posted by: Mistake
from Marietta, NY
[This review was collected as part of a promotion.] No one seems to be able to tell me how to use it. Your staff showed me the manual which only tells me how to install it. Can’t seem to figure out what high deep water is used for no what I use the faucet for. When I tried using the faucet and put soap in there when I lifted the cover it all drained out. I keep wasting the tide pads when touching the shut off because everything drains off. Doesn’t seem like I can add something after it starts. No, I am very unhappy with it and would not recommend it to anyone. I have had others try to help me and so far no success.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 2, 2026
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928404.
For your convenience, we have included a link for the Control Guide, Quick Start Guide, and Owner's Manual:
https://www.whirlpool.com/content/dam/global/documents/202408/quick-start-guide-w11646249-revD.pdf
https://www.whirlpool.com/content/dam/global/documents/202306/owners-manual-w11354658-revB.pdf
We hope this information is helpful.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928404.
For your convenience, we have included a link for the Control Guide, Quick Start Guide, and Owner's Manual:
https://www.whirlpool.com/content/dam/global/documents/202408/quick-start-guide-w11646249-revD.pdf
https://www.whirlpool.com/content/dam/global/documents/202306/owners-manual-w11354658-revB.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com