Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer.
To prevent items from becoming tangled and twisted during the wash cycle, the load must be sorted before starting the washer. Sorting ensures a more balanced load and allows items to move more freely. A common practice is to mix different-sized items—such as large pants and smaller shirts—within the same load. This variety helps balance the drum during the wash and spin phases, reducing the likelihood of clothes wrapping around each other. Additionally, consider sorting by fabric type and weight, as heavy items can put stress on lighter, more delicate clothing, contributing to tangling.Is the washer overloaded?

An overloaded washer is a primary cause of tangling and twisting. For optimal washing performance and to reduce tangling, the load items need to have enough space to tumble freely within the washer drum. When a washer is overloaded, clothes are tightly packed, preventing proper water circulation and movement, which forces items to twist together.
To mitigate this issue, you may need to:
Reduce your load size: Ensure you are loading the washer according to the manufacturer's recommendations. A good rule of thumb is to load the clothes loosely, no higher than the top row of holes in the washer tub.
Reduce your wash time: For smaller or lighter loads, reducing the wash time can sometimes help, as less agitation time translates to less opportunity for tangling.
Use the appropriate cycle: If washing larger, bulkier items (like sheets, blankets, or towels), always use a heavy or deep fill wash cycle and consider the Bulky Items or Deep Water Wash option if available. These cycles use more water and/or a modified agitation pattern to accommodate larger articles, allowing them to submerge and move properly without twisting excessively.
Select the correct cycle type: Using the correct cycle type for the fabric and size of the load being washed is crucial. For instance, a Normal cycle is best for mixed loads, while a Delicates cycle uses less aggressive agitation, which is ideal for avoiding tangling in fine garments.
Following these guidelines will help ensure your laundry is thoroughly cleaned with minimal twisting and tangling.
For more detailed information on maximizing your washer's performance and choosing the right settings for various loads, refer to the resource: 'Cycles, Options, and Modifiers on a Top Load HE Washer'.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 859232
We’re looking forward to hearing from you.
Christy T