Customer reviews from whirlpool.com
Whirlpool - 4.6 Cu. Ft. Top Load Washer with Built-In Faucet - White
Average customer rating
4
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
147
4 Stars
62
3 Stars
43
2 Stars
13
1 Star
26
72%of customers recommend this product.
(
97 out of
135)
Customer Reviews for Whirlpool - 4.6 Cu. Ft. Top Load Washer with Built-In Faucet - White
Customer Rating
5
Washer Satisfaction
on January 31, 2026
Posted by: LAGrocer
[This review was collected as part of a promotion.] I purchased this washer in December and am satisfied with its performance. I miss not being able to have an indication of the washing phase, but do appreciate the way the tub spins, and can rotate the tub around to get everything out in the front instead of having to reach all sections of the tub to remove items.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't Do It!!!
on January 29, 2026
Posted by: patty
from Illinois
Worst washer I have ever owned. Agitates and spins way too hard for delicates. Goes off balance with even a light load in in. Don't even get me started on how this thing bounces around my laundry room when doing sheets or towels. I am about ready to tell Whirlpool to come and pick this thing up and refund my money!! I will NEVER buy Whirlpool again!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 29, 2026
Hello,
We value your time and would like to look into the concerns with your Washer.
Excessive vibration or an "out-of-balance" load, common during high-speed spin cycles, causes noise, movement, and negatively impacts washer performance and longevity.
The Primary Cause: Unbalanced Load
The main source of vibration is uneven laundry distribution. When the load's weight is not centered, the resulting centrifugal force causes:
Loud Vibration/Noise: Excessive shaking or thumping.
Reduced Spin Speed: Control systems lower speed to protect the machine, resulting in wetter clothes.
Longer Cycles: Machine pauses/restarts to attempt load correction.
Decreased Performance: Stress on internal components over time.
Signs of Unbalance: Loud thumping/clanking, violent shaking or "walking," wet clothes after the cycle, or spin cycle interruption.
Washer Self-Correction: Modern washers detect imbalance, add water, gently tumble the load for redistribution, and re-attempt the spin. If unsuccessful after attempts, the cycle terminates, requiring manual redistribution.
Preventing Imbalance: Loading and Items
Best Loading Practice: Place clothing in loose, evenly distributed heaps around the basket's perimeter. Avoid dumping items in one corner.
Heavy/Bulky Items: Large, absorbent items (blankets, rugs) increase vibration risk.
Check Labels: Ensure items are suitable for the washer type.
"Doughnut" Method: Distribute single, heavy items in a ring shape around the impeller/agitator to center the load.
Avoid Single Items: Wash two or three similar, heavy items together for better balancing.
Never Overload: Load loosely; clothes should not exceed the top row of holes.
Foundational Fix: Ensure Leveling
The washer must be perfectly level with all four feet firmly on the floor.
Check: Gently rock the washer diagonally; if it moves, it needs adjustment.
Consequence: Uneven leveling amplifies minor load imbalances, leading to excessive noise and spin failure.
Drain Pan: Ensure leveling legs are adjusted to sit securely and level within the pan.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #909835.
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Washer.
Excessive vibration or an "out-of-balance" load, common during high-speed spin cycles, causes noise, movement, and negatively impacts washer performance and longevity.
The Primary Cause: Unbalanced Load
The main source of vibration is uneven laundry distribution. When the load's weight is not centered, the resulting centrifugal force causes:
Loud Vibration/Noise: Excessive shaking or thumping.
Reduced Spin Speed: Control systems lower speed to protect the machine, resulting in wetter clothes.
Longer Cycles: Machine pauses/restarts to attempt load correction.
Decreased Performance: Stress on internal components over time.
Signs of Unbalance: Loud thumping/clanking, violent shaking or "walking," wet clothes after the cycle, or spin cycle interruption.
Washer Self-Correction: Modern washers detect imbalance, add water, gently tumble the load for redistribution, and re-attempt the spin. If unsuccessful after attempts, the cycle terminates, requiring manual redistribution.
Preventing Imbalance: Loading and Items
Best Loading Practice: Place clothing in loose, evenly distributed heaps around the basket's perimeter. Avoid dumping items in one corner.
Heavy/Bulky Items: Large, absorbent items (blankets, rugs) increase vibration risk.
Check Labels: Ensure items are suitable for the washer type.
"Doughnut" Method: Distribute single, heavy items in a ring shape around the impeller/agitator to center the load.
Avoid Single Items: Wash two or three similar, heavy items together for better balancing.
Never Overload: Load loosely; clothes should not exceed the top row of holes.
Foundational Fix: Ensure Leveling
The washer must be perfectly level with all four feet firmly on the floor.
Check: Gently rock the washer diagonally; if it moves, it needs adjustment.
Consequence: Uneven leveling amplifies minor load imbalances, leading to excessive noise and spin failure.
Drain Pan: Ensure leveling legs are adjusted to sit securely and level within the pan.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #909835.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good washer
on January 26, 2026
Posted by: Jan80
from Lubbock TX
[This review was collected as part of a promotion.] Have had no problems. Clothes are clean. It’s all good.
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love the Faucet feature of itn
on January 22, 2026
Posted by: etta
[This review was collected as part of a promotion.] It is a pleasure to do laundry since I bought this washer. So MUCH Better than my old one.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Much Needed Upgrade
on January 16, 2026
Posted by: CoachStace
from Illinois
[This review was collected as part of a promotion.] Enjoying a new washer. Works well for my family needs. Such an upgrade of what I had before. Love that the agitator won't catch sweatshirt tags, ropes, etc. No more space for things to get caught like bra straps even. Even more, the size and capabities of now can wash bigger items over bringing to cleaners like blankets or bed covers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Working Wonderfully
on January 15, 2026
Posted by: dppaulsen
from Iowa
[This review was collected as part of a promotion.] I've owned this washer for a month and am loving it so far! I give it a 4 star because I had to purchase an Appliance Care Service Plan to provide more security than the basic 1 year warranty, and based on reviews I've read the service plan is essential as the machines are known to have issues once just outside the warranty period. I'd love to come back and change this to a 5 star down the road, as I am currently very happy with the quality.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Washer
on January 12, 2026
Posted by: Washer
[This review was collected as part of a promotion.] Washer relatively easy to operate - once shown. Installer was very helpful. We have only washed a few loads to date using normal wash and delicate wash. Product runs fairly quiet. Only thing I wish Whirlpool included was a manual, but I guess none of the manufactur seem to provider manuals. Get any info off the internet
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very nice upgrade
on January 12, 2026
Posted by: TC02026
[This review was collected as part of a promotion.] Very nice upgrade, thank you for the survey! That's all I have
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com