Customer reviews from whirlpool.com
Whirlpool - 4.6 Cu. Ft. Top Load Washer with Built-In Faucet - White
Average customer rating
4.1
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
90
4 Stars
37
3 Stars
22
2 Stars
6
1 Star
13
72%of customers recommend this product.
(
49 out of
68)
Customer Reviews for Whirlpool - 4.6 Cu. Ft. Top Load Washer with Built-In Faucet - White
Customer Rating
1
DO NOT BUY!!! Worst purchase I've ever made!
on March 24, 2025
Posted by: Kpyrch
I purchased this washer brand new and have owned it for 3.5 years. It's now been serviced 6 times and is broken again. DO NOT WASTE YOUR MONEY ON THIS WASHER!
I never write reviews, but if my review can save someone from purchasing this AWFUL washer I've done by job!
The following issues have occurred: Broken drive belt (twice), faulty lid switch, faulty drain pump, faulty start switch (twice).
I never write reviews, but if my review can save someone from purchasing this AWFUL washer I've done by job!
The following issues have occurred: Broken drive belt (twice), faulty lid switch, faulty drain pump, faulty start switch (twice).
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 699019.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Faulty parts
on March 28, 2025
Posted by: Jean99
from Lafayette Louisiana
I bought this washer about, 3 years ago when I moved into my new house, I’ve had to get it serviced twice for the same issue. Faulty drain pump. I’ve bought two new pumps so far each lasted a year, and I recently started noticing water on the underside again for a third time. (The warranty expired about a month before the first failure go figure). This is not a good model due to faulty expensive parts, which is sad cause I like the brand. I Should’ve bought a new washer the first time. The cost of the faulty parts and the repair is way too much and they may very well be planned to fail based on the fact each has lasted a year from brand new.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 700982.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
meh
on April 22, 2025
Posted by: jak7
I feel this washer was designed by someone who doesn't do laundry often. The user manual is useless. The progress lights are sense, soak wash done. Hard to gauge where you are in the cycle. No rinse? spin? And the lid locks too fast. Finding what to do when the washer is off balance is hard, you have to figure it out youself.
But it washes fine
But it washes fine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible documentation
on June 2, 2025
Posted by: No documentation
[This review was collected as part of a promotion.] Whirlpool will not provide me with a cycle guide. I have no idea how to operate the machine.
Response from whirlpool.comBy Branded Team, Consumer Care, June 3, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 732916
For your convenience, we have included a link to the Quick Start Guide, and Owners Manual :
https://www.whirlpool.com/content/dam/global/documents/202408/quick-start-guide-w11646249-revD.pdf
https://www.whirlpool.com/content/dam/global/documents/202306/owners-manual-w11354658-revB.pdf
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 732916
For your convenience, we have included a link to the Quick Start Guide, and Owners Manual :
https://www.whirlpool.com/content/dam/global/documents/202408/quick-start-guide-w11646249-revD.pdf
https://www.whirlpool.com/content/dam/global/documents/202306/owners-manual-w11354658-revB.pdf
We hope this information is helpful.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on April 22, 2025
Posted by: Clinton1
from KC Missouri
[This review was collected as part of a promotion.] Just had a couple of weeks. Learning operation which a self manual would help from Whirlpool for owners like myself. We are mastering this and will do good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk
on May 3, 2025
Posted by: John
[This review was collected as part of a promotion.] Just quit working after two weeks, not very happy!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 717472.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good but could be better
on May 7, 2025
Posted by: Moukiedog 62
from Ft Lauderdale, Florida
[This review was collected as part of a promotion.] I’ve used it for about three weeks now and think it is good but don’t like that I can’t use the deep water feature on all wash cycles
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good!
on May 12, 2025
Posted by: Nathan
from Indiana
[This review was collected as part of a promotion.] The selector has options that make sense, and i appreciate that because i never really knew what options to use for towels on my old Kenmore.. like doesn't everyone wash towels? Ha. The see through lid is appreciated.. apparently the government doesn't want me to open the washer while it's running.. but actually being able to see that's going on in there is a good compromise. It definitely has an aggressive spin, and the clothes come out almost dry. I'm sure this saves me money on running the dryer.. but it does rough up the clothes a bit in the process.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com