Customer reviews from whirlpool.com
Whirlpool - 4.6 Cu. Ft. Top Load Washer with Built-In Faucet - White
Average customer rating
4
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
147
4 Stars
62
3 Stars
43
2 Stars
13
1 Star
26
72%of customers recommend this product.
(
97 out of
135)
Customer Reviews for Whirlpool - 4.6 Cu. Ft. Top Load Washer with Built-In Faucet - White
Customer Rating
2
on July 22, 2026
Posted by: mary diane
[This review was collected as part of a promotion.] The wash machine jumps all over the floor when on SPIN cycle to empty the water.
The hot water is only barely warm.
Instructions did not help to know what to use heavy duty vs towels vs etc
Please call me. Thank you
The hot water is only barely warm.
Instructions did not help to know what to use heavy duty vs towels vs etc
Please call me. Thank you
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 23, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Washer. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help. Please see the following for some troubleshooting tips:
Washer Out-of-Balance and Loading Tips
An unbalanced load occurs when the laundry is unevenly distributed, typically during the spin cycle. This can result in:
Symptoms: Loud noise, excessive vibration, reduced spin speed, longer cycle times, and wet clothes.
Self-Correction: The washer attempts to self-correct by adding water and rotating to redistribute the load. If it fails, it may display an error message or stop spinning, requiring manual load redistribution.
Key Solutions for Optimal Performance:
Proper Loading:
Place clothing in loose heaps evenly around the agitator/impeller.
Never overload the washer (clothes should be no higher than the top row of wash basket holes).
Avoid adding too much water, as this reduces cleaning action.
Heavy or Bulky Items:
Check the care label to ensure the item is machine washable in a top-load washer.
For highly absorbent items (quilts, blankets), distribute them in a doughnut shape around the impeller.
Wash two or three similar bulky items (like rugs) instead of just one to help balance the load.
For more tips, check out Washing Large Loads or Bulky Items in a Washer.
Washer Level:
The washer must be level, with all four feet firmly on the floor. If it rocks when pushed diagonally, it needs to be leveled to prevent excessive noise and vibration during the spin cycle.
Review Washer is Unbalanced or Overloaded for more information on correction and prevention.
You can learn how to Level Your Appliance with your Phone.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24311289.
We’re looking forward to hearing from you.
Jacob W.
Washer Out-of-Balance and Loading Tips
An unbalanced load occurs when the laundry is unevenly distributed, typically during the spin cycle. This can result in:
Symptoms: Loud noise, excessive vibration, reduced spin speed, longer cycle times, and wet clothes.
Self-Correction: The washer attempts to self-correct by adding water and rotating to redistribute the load. If it fails, it may display an error message or stop spinning, requiring manual load redistribution.
Key Solutions for Optimal Performance:
Proper Loading:
Place clothing in loose heaps evenly around the agitator/impeller.
Never overload the washer (clothes should be no higher than the top row of wash basket holes).
Avoid adding too much water, as this reduces cleaning action.
Heavy or Bulky Items:
Check the care label to ensure the item is machine washable in a top-load washer.
For highly absorbent items (quilts, blankets), distribute them in a doughnut shape around the impeller.
Wash two or three similar bulky items (like rugs) instead of just one to help balance the load.
For more tips, check out Washing Large Loads or Bulky Items in a Washer.
Washer Level:
The washer must be level, with all four feet firmly on the floor. If it rocks when pushed diagonally, it needs to be leveled to prevent excessive noise and vibration during the spin cycle.
Review Washer is Unbalanced or Overloaded for more information on correction and prevention.
You can learn how to Level Your Appliance with your Phone.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24311289.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whenever I get a new one, I liked the old better
on July 22, 2026
Posted by: ZapPoke
[This review was collected as part of a promotion.] I guess it works ok. Awfully noisy and makes me wonder if it’s ok. Wish it had a rinse and spin cycle. Could use rinse and spin cycles indicators
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not good
on July 16, 2026
Posted by: Yahsdaughter
I have had problems with this machine from day 1. Pros: large capacity, see-through top lid, direct laundry detergent dispensing. BIG cons: I can only use bulky items setting for normal because the normal loads leave residue on the clothes and they come out partially dry. The machine leaves lint all over the clothes. I have to hold the play button down so long to start the wash cycle. The fabric softener dispenser gets dirty and smelly quick. Whirlpool doesn’t accept returns, NO MATTER WHAT! My clothes, especially shoes, don’t come out as clean as my old electrilux washer. To sum it up, stay away from this brand. Almost 1 year in.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 22, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. Please see the following for some troubleshooting tips:
White Residue on Clothing: Causes and Solutions
White residue on clothing can be caused by one or a combination of factors:
Causes:
Interaction of body soils with detergent (common on activewear).
Excessive lint.
Excess detergent.
Using non-high efficiency (HE) detergent in an HE washer.
Detergent build-up in the washer.
Home water quality.
Water temperature being too cold.
Key Solutions and Tips1. Detergent and Water Temperature
Always use the correct amount of HE detergent. Non-HE detergent is not recommended and can cause undissolved "clumps."
Ensure the cold water wash temperature is at least 60°F (15.5°C) to properly dissolve detergent, especially powdered types. Your washer may regulate this by adding some hot water. Running the nearest hot water faucet can help.
Rewashing and using a dryer should remove most clumps of undissolved detergent.
Whirlpool recommends using Swash® Laundry Detergent, which is an 8x concentrated HE formula.
2. Cycle Selection for Soil/Detergent Residue
To reduce residue from the interaction of body soils and detergent (especially on mixed or synthetic fabrics):
Use robust cycles like Heavy Duty, PowerWash, Deep Water Wash, or Whites.
Avoid gentler cycles (Delicates, Casuals, ColorLast).
Use the Extra Power option if available.
Select the extra rinse option.
Select higher soil levels (Extra Heavy) and cooler wash temperatures when acceptable for the fabric.
3. Addressing Excessive Lint
Excessive lint is normal on new items like towels and will dissipate over time.
Use shorter wash times if linting continues.
Using a dryer will help remove most excess lint.
4. Washer Maintenance
Run the "Clean Washer" cycle with a product like affresh® every 30 cycles to help eliminate detergent build-up.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 987128.
We’re looking forward to hearing from you.
Marie Q
White Residue on Clothing: Causes and Solutions
White residue on clothing can be caused by one or a combination of factors:
Causes:
Interaction of body soils with detergent (common on activewear).
Excessive lint.
Excess detergent.
Using non-high efficiency (HE) detergent in an HE washer.
Detergent build-up in the washer.
Home water quality.
Water temperature being too cold.
Key Solutions and Tips1. Detergent and Water Temperature
Always use the correct amount of HE detergent. Non-HE detergent is not recommended and can cause undissolved "clumps."
Ensure the cold water wash temperature is at least 60°F (15.5°C) to properly dissolve detergent, especially powdered types. Your washer may regulate this by adding some hot water. Running the nearest hot water faucet can help.
Rewashing and using a dryer should remove most clumps of undissolved detergent.
Whirlpool recommends using Swash® Laundry Detergent, which is an 8x concentrated HE formula.
2. Cycle Selection for Soil/Detergent Residue
To reduce residue from the interaction of body soils and detergent (especially on mixed or synthetic fabrics):
Use robust cycles like Heavy Duty, PowerWash, Deep Water Wash, or Whites.
Avoid gentler cycles (Delicates, Casuals, ColorLast).
Use the Extra Power option if available.
Select the extra rinse option.
Select higher soil levels (Extra Heavy) and cooler wash temperatures when acceptable for the fabric.
3. Addressing Excessive Lint
Excessive lint is normal on new items like towels and will dissipate over time.
Use shorter wash times if linting continues.
Using a dryer will help remove most excess lint.
4. Washer Maintenance
Run the "Clean Washer" cycle with a product like affresh® every 30 cycles to help eliminate detergent build-up.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 987128.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Washer With Great Features
on June 27, 2026
Posted by: ImaLuLu
[This review was collected as part of a promotion.] What a GREAT washer,(and I have had a lot of "washer experience" in my time).Really easy to use and doesn't require an engineering degree to operate. The glass lid is very sturdy and I love the hydrolic type opening/closing feature to protect from closing too fast. I have used most of the wash cycles just to see how they work and am very pleased especially with the "bulky load" setting for bedding and towels. The "faucet feature" removes a need for a separate wash tub for rinsing clothes prior to washing,if needed and is a great feature,particularly with young boys and daily messes. Since we have a laundry closet off the living room,not a separate laundry room,we need a quiet washer and this one meets that requirement.Handles large loads well and gets clothes clean.So far,so great!
Written by a customer while visiting whirlpool.com
Customer Rating
1
I HATE IT!
on May 25, 2026
Posted by: Saxovic
I purchased this washer about a year ago and I HATE IT! SERIOUSLY, 2 HOURS TO WASH 1 LOAD??? THIS IS ABSOLUTELY RIDICULOUS. I can't wait for it to die so I can go back to Maytag.
Other issues I have include not being able to stop it to add more stuff because it starts over at the beginning of the cycle. What a waste of water and detergent!!! Also, can't stop it to rearrange stuff when it gets off balance without the cycle starting all over again. Kind of defeats the purpose! I thought the built-in faucet would be a great asset but having the on/off switch located behind the open lid is quite stupid. Putting the on/off switch inside next to the facuet would have been way smatter...but, there is nothing intelligent about this machine.
This washer is the worst! Please DIE soon!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 27, 2026
Thank you for your review. We regret to hear that your Washer design is not living up to your standards. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 968120.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 968120.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best washer you will ever own
on May 4, 2026
Posted by: Sabina
from Bowmanville
This is the best washer I have ever owned. I bought it as a scratch and dent with no research done prior. When I read the reviews I almost returned it. Thankfully I didnt because its the best washer I have ever owned. My clothes have never been cleaner and with such minimal water. I have a large family and do a ton of laundry. My water bill is less and my clothes are super clean and soft. Im not sure why people say its loud. It not loud. It does make regular washer noise. Thats it. The fabric softener dispenser works so great. I couldnt love this machine anymore then I do, dont believe the other reviews, you will not regret purchasing this washer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Expected better for sensing washer
on March 21, 2026
Posted by: Merced washer
from Merced
[This review was collected as part of a promotion.] Bought this sensing water level washer to try newer style I am disappointed with washer it does not cover most loads with water level and try to add water manually the washer goes into drain and when completing wash cycle it does not completely agitation the load properly. It does save water the way it is designed but I am not happy with the overall process of wash cycles especially with large comforter or blanket and towels.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
New washer
on March 21, 2026
Posted by: Shawracing
from Arkansas
[This review was collected as part of a promotion.] Put new machine cleans clothes well. It has a deep water selection which helps with all my loads. I like the pour feature to rinse out my liquid detergent cup.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com