Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Brushed Black
Average customer rating
4.8
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
127
4 Stars
15
3 Stars
4
2 Stars
2
1 Star
0
98%of customers recommend this product.
(
122 out of
125)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Brushed Black
Customer Rating
5
Saves Time, Does the job right, and beautiful
on May 31, 2025
Posted by: SHUANGLI
from BELLAIRE
[This review was collected as part of a promotion.] Both my wife and I share the poor habit of starting a washing cycle and then forgetting about laundry and finding damp clothes that have sat in the washing machine a day or two later. On several occasions, she didn't like how the wet clothes smelled and redid the wash cycle. What a complete waste of water, time, and detergent! So when this became available, it was a no brainer to try it out. Now we can pop in a load at the end of the day before go to bed or when we wake up before going to work and it has made doing laundry so much more seamless and efficient. Although this is my first washer/dryer combo, from the reviews i read with other units, the duration of both cycles was in excess of 5-6hrs. Samsung has figured this out and we were able to run a combo wash in under 2 hours. Of course, on faster more economic modes, the clothes do not become bone dry like on a dedicated dryer unless you increase the settings. I love the customizability that I have to adjust load settings depending on what I'm washing, specifically the difference between normal clothes and washing bedding. This way I can have customized runs for specific things and adjust dry time, or adjust load heaviness. I spent a lot of money on my sheets and I feel that they are being better cared for with this level of customization. I also love the super speed run, as there have been rare instances where I need to wash one particular item and feel bad using a normal wash cycle for it. Now I can customize it to my needs. It is also awesome that you can preload detergent and softener for the machine to administer based on your needs. I think this really allows you to make laundry less of a chore. As trivial as this may sound, I absolutely love building a smart home. It brings joy to me when my Samsung computer monitor or my Samsung TV notifies me while I'm working or watching TV that my laundry load has completed. It is awesome to be able to assess what stage your laundry is in on the smart things app. This unit is also my secondary laundry in my house situated on the third floor next to our gym and our kids rooms. I have a normal separate washer/dryer in our true laundry room, and i find myself coming to this machine instead. The incredible technology that saves us steps/time wasted on chores is worth every penny.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Perfect alternative to traditional washer/dryer
on May 31, 2025
Posted by: abhartlaw
from Bellaire
[This review was collected as part of a promotion.] I was skeptical when my husband bought this combo unit as my experience with previous combo units in rental homes was that they take forever to do a load and the drying was especially terrible. Samsung blew my mind in both these aspects as our combined washer/dryer run only took an hour and a half and came out fully dry. I wish the capacity was larger but this machine is already gigantic so I can appreciate the limitation. I have this on the second floor next to my gym and the kids rooms. I alternate between throwing in gym clothes/towels and the kids laundry and revel in the ability to leave it and forget it, instead of having to come back after the wash cycle to then transfer to a dryer and start the process over. The one stop shop has been an essential luxury to have. I also enjoy having my fully connected home be able to keep me updated on the wash/dry cycles and when Im cooking in the kitchen or watching tv for my other samsung products to be able to notify me when the laundry has completed. What an incredible age of technology we live in! I also like that I can adjust the dry cycle duration as it is quite difficult to fully dry bed sheets/comforters because they always get balled up. The AI component of detecting soil/dryness is in early technology and I expect it to improve with use and time. The auto open door is such a simple yet genius idea to ensure that clothes are able to dry out and no smells develop if I am unable to unload the laundry in a timely manner. Being able to load the detergent in a reservoir for multiple 40+ load uses allows me to keep clutter of laundry detergent bottles hidden and away from the laundry room aesthetic. The new lint removal system is super simple and makes that process even easier without having to hand pick out pieces of lint. I have a normal separate set of laundry washer dryer in the actual laundry room on the first floor that has since become obsolete. Don't hesitate, although its expensive, the technology is worth it and nothing is more important than your time, and this product absolutely saves you more of it to do the things you actually want to do. It also helps that it looks super sleek!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
My New Toy
on May 31, 2025
Posted by: TamikatheCouponer
from Baltimore
[This review was collected as part of a promotion.] I received my AI Vented Laundry Combo and I must say I am impressed as well as nervous. Im impressed with the direction technology is going in and nervous because of my familiarity with having washer and a dryer not all in one. I have used it about 4-5 times now and so impressed on how it all works and the efficiency of washing and drying my and family clothes. From the delivery that went very smooth to my first wash, I have to say this is the best washer/dryer I've ever had. Some pros are I can control from my phone; it washes all at once, there are several cycles to choose from, I can watch YouTube as well as my ring doorbell right from my machine. One of my favorite pros is that I can fill the detergent and softener and forget about having to dispense with every load as it does it for me. With pros, there are some cons which include depending on the cycle my clothes may not be completely dry but that is a small fix, and the time displayed on machine for completion is off from what is displayed on my phone. With only having the machine less than a month, I am excited to of course keep using, becoming more familiar and for all the updates in the future. I would definitely recommend this machine to my friends and family. Samsung as a brand never disappoints.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Time-saving!
on May 31, 2025
Posted by: Smssm13
from Sweetwater
[This review was collected as part of a promotion.] Wow is all I can say! This is by far one of the best inventions I've run across in a long time. I downloaded the smart things app and it makes it much easier. The fact that you don't have to fill the detergent and fabric softener everytime is also a plus! Also not having to switch the clothes every load makes it nice. The AI settings are very useful and I live the automatic drying time setting. The app makes it nice to get everything setup so you only have to press start. It has saved me so much room in my laundry room. I absolutely recommend this product!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
My wife made me do it!
on May 31, 2025
Posted by: reidjehova
from Las Vegas
[This review was collected as part of a promotion.] Unable to ultimately say “No” to the Misses, I finally gave into her pleads for the Samsung Bespoke AI, Laundry Duo. The biggest challenge we would face is the fact that our current Samsung dryer is gas and I am not set up for a 220 electrical plug which on this model, the specs clearly called for that. Now, I would need to convert my gas dryer hookup to electric. My wife is super lucky that we both really like this new duo machine! The thing I like most about the machine is that because it is connected to the smart things app, she and I both get a notification on our phone letting us know the load is complete. NO more clothes sitting in the dryer gathering wrinkles because one of us has forgotten about them. The other thing is my wife really likes is the fact that when she used to put a load in the washer about 50% of the time she would get distracted and it would sit in the washer long enough to begin to stink. No more! I’m definitely on her good side! This should carry me for a bit! Thanks Samsung!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Time-saving!
on June 2, 2025
Posted by: Foxdie84
from Sweetwater
[This review was collected as part of a promotion.] Wow is all I can say! This is by far one of the best inventions I've run across in a long time. I downloaded the smart things app and it makes it much easier. The fact that you don't have to fill the detergent and fabric softener everytime is also a plus! Also not having to switch the clothes every load makes it nice. It has saved me so much room in my laundry room. The AI touchscreen also makes a huge difference when selecting load sizes and temperature settings. Having the automatic laundry dispenser below is also a very big plus to this machine. I absolutely recommend this product!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
So Simple a Procrastinator Can Do it!
on June 2, 2025
Posted by: tkdfromnc
from Kannapolis
[This review was collected as part of a promotion.] I cannot tell you how excited I was to get this machine. The washer and dryer it replaced was around 8 years old. I absolutely hated doing laundry and would put it off until I couldn't any longer. Regardless of what settings I chose the laundry wouldn't completely dry within a cycle (even when the units were new) and would get musty if another cycle wasn't started right away to finish drying.
To say that I had high expectations when it came to this new Samsung unit is an understatement. As soon as the delivery guys left, I spent the entire day testing this thing out. Setup was a breeze. I loaded the detergent and fabric softener into the machine and put it to work. I ran loads of all shapes and sizes. Clothing, bedding, towels, and rugs. Not only did they all come out clean but dry as well! This machine has a cycle for any situation. I love the AI bubbles option. I discovered a set in sauce stain on a comforter and threw it in with no pretreating, came out clean!
I love how easily this unit interacts with SmartThings. Gone are the days of getting up to check how long is left on the laundry. Just check the app! Forget to do the laundry until you're headed to bed? No problem with this machine - toss the load in and hit start. In the morning you'll be met with clean, dry, and fresh smelling clothes.
One thing I could not stand about my previous front load washer was the drum ring getting mold and mildew. I don't see that being an issue with this machine because it doesn't get a chance to hold in moisture since it dries your laundry as well. Not only this but it kicks the door open at the end of the cycle.
All in all, I love this unit. I am a stay at home mom with adhd - to say I'm forgetful is an understatement. This machine is a lifesaver. Thanks, Samsung!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
I would buy two but there’s no need
on June 2, 2025
Posted by: Travissimo
from Fairfield
[This review was collected as part of a promotion.] There have been few electronics that I have purchased and have failed to find a couple of flaws.... I have met my match. Samsung has hit it out of the park with this washer/dryer combo.
I originally had the older combo technology that utilizes steam to dry your clothes. You would put dirty clothes in, and 5 to 6 hours later, clean clothes would come out completely dry and ready to be folded. I thought that this was the trade-off I'd have to make in order to provide myself with that convenience. FALSE.
The Samsung engineers have given me what I've been searching for, a washer that does a really good job at washing, and then puts it into a dry cycle with vented heating.
I have yet to encounter a cycle that takes more than 3 hours to complete on this new machine!
I could go on and on about the things that I love, but the one feature that takes the cake are the liquid dispensers. The machine will measure the weight of the clothes within the drum, and then automatically dispense from the large liquid containers the appropriate amount of detergent and softener.
If there is a single flaw I can find, it's around the cycle modes. I hope that in the future Samsung will provide us with the option to customize the current cycles or create custom ones of our own and save them permanently into the memory. But for now, I have found the necessary cycles to use through their suggested modes you can download from online. My husband is very grateful that we have gone down from using convoluted combinations to a simple AI wash for everything, perm press for delicates, and steam-sanitized for bedding and towels.
Everything about the machine makes sense, and I genuinely do not have an inkling of buyers remorse. Do yourself a favor and get one of these. My husband approves, which is a 1 in 10 chance!
I would recommend this to a friend!
Written by a customer while visiting The Insiders