Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Brushed Black
Average customer rating
4.8
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
117
4 Stars
15
3 Stars
3
2 Stars
2
1 Star
1
97%of customers recommend this product.
(
116 out of
119)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Brushed Black
Customer Rating
5
I still love it
on May 4, 2025
Posted by: Satisfied customer
from New Jersey
I waited until now to write a review so I can say what I say with confidence. I’ve had the washer since January and over all I love it. It’s handled everything I’ve thrown at it with ease. My house has 2 adults, one anxiety riddled dog with bowel issues and 3 cats. One of the cats is a vomiter. So my poor washer has seen some things. But everything always comes out clean which is the most ilprotant part. It’s had full sets of bed sheets, comforter, couch covers and large loads. For the most part everything has come out dry. Sometimes the bed sheets are a little damp but that’s because they get tangled up in the fitted sheet. Normal dryers have the same issue. I wish I could say it’s fixed my adhd, but sadly that is unresolved. What it has done is protected my clothes from me leaving them unattended in the wash for days on end. Now when I forget the laundry, at least it’s clean and dry lol. No more mildew for me. My only very minor complaint is that I supposedly can hook my phone up to it and get notifications. I can’t figure that out tbh. But that’s probably a user error. Over all very satisfied. My life is better with this washer and I hope it’s sturdy for years to come.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb convenience
on July 27, 2025
Posted by: Murph82
from Madisonville, LA
[This review was collected as part of a promotion.] Absolutely love the all in one feature. Having four children, we do a lot of laundry, but being able to run the cycle and have clean and dryer clothes waiting has saved many times of needing to rerun a washer for having it sit too long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke runs like a dream
on May 2, 2025
Posted by: Tiffums Sama
from Atlanta, Ga
I just had this model installed in my home and it was one of the easier appliance installs I have experienced this year. Once the delivery team finished install then initated first wash/dry cycle the Bespoke ran like a dream. I had to go back down stairs to ensure tbe machine was still running due to the lack of noise. The unit is also a quaint 44 inches so it relatively fits in any laundry space paired that with it's sleek color design this model is a great edition to any household.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Goes Dancing.
on June 28, 2025
Posted by: FishMan
from Littleton, CO
We had high hopes for this Washer/Dryer combo unit, but we are disappointed in its performance. The unit is installed on a pedestal. The level has been checked multiple times, and the Product Care Calibration ran.
During the Wash cycle spin the unit will vibrate and dance. Sometimes so violently it will move a couple of inches.
Called the support line and thought we had a handle on the problem. We decreased the load to a medium load thinking that was the fix. It was not. Looking into the door window during the spin shows the drum appears unbalanced.
At a loss at this time. Very disappointed.
During the Wash cycle spin the unit will vibrate and dance. Sometimes so violently it will move a couple of inches.
Called the support line and thought we had a handle on the problem. We decreased the load to a medium load thinking that was the fix. It was not. Looking into the door window during the spin shows the drum appears unbalanced.
At a loss at this time. Very disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Care, July 1, 2025
Hello,
We understand the inconvenience of dealing with a shaking appliance. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 90 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202504/20250428155916679/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250428.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149804021) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the inconvenience of dealing with a shaking appliance. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 90 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202504/20250428155916679/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250428.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149804021) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Nice washer and dryer
on July 26, 2025
Posted by: Maria s
[This review was collected as part of a promotion.] Very nice looking washer and dryer and it works great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Breezy
on May 1, 2025
Posted by: ashjcass
from Salt Lake City, UT
[This review was collected as part of a promotion.] I have completed about 6 loads so far and I am liking it. The notifications on your phone are great. The clothes are feeling clean. It is easy to pause the cycle to remove the clothes you want to line dry. It is taking a lot of the the thinking and mental burden out of finishing laundry and we can all use less to worry about. Now to add some pretty design in my lame laundry room with the space.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not for everyone!
on May 19, 2025
Posted by: Nir1J8
from Florida
[This review was collected as part of a promotion.] Great 5* product for a certain users. I am giving it 3 stars cause the installation team didn't do a full installation.. They were not only under prepared for the dryer vent but, also took the plugs that are supposed to cover the holes that are left after the moving bolts are removed. Now I expect there would be more frequent maintenance as more dust goes into the system... One thing you will love is the Lint catcher and how easy it is to clean it.👌🏽
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, May 22, 2025
Greetings!
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Great features & technology but stills needs work.
on July 3, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Overall, the system works well. Would be five stars based on convenience, space saving and advanced features. However, some drying times have taken longer than usual and have had damp clothes after drying on more than one occasion. Clothes also seem to be more wrinkly than with previous system.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US