Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Brushed Black
Average customer rating
4.7
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
581
4 Stars
82
3 Stars
16
2 Stars
7
1 Star
18
95%of customers recommend this product.
(
540 out of
567)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Brushed Black
Customer Rating
4
Happy Customer
on October 29, 2025
Posted by: Zain
from New York
[This review was collected as part of a promotion.] Good product did a full load on normal setting finished in 3 hours. The towels were a little damp ran the dryer again and it was dried. The only issue im not sure is a issue when it spins its very loud. Im hoping thats normal and not some defect. Overall great product removed my 2 washer dryer in to one saves space. The AI technology is really smart increase the time if it feels it needs more time.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Shaking
on December 15, 2025
Posted by: Hanatlanta
from Atlanta, GA
[This review was collected as part of a promotion.] Just install, no explanation about machine. And leave. That's all.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Samsung Care, December 18, 2025
Greetings!
We hear how that experience felt, and it did not meet the level of care you expected from Samsung. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your Bespoke AI All-in-One Combo.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151618185 to help our team pull up your information.
Leo
We hear how that experience felt, and it did not meet the level of care you expected from Samsung. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your Bespoke AI All-in-One Combo.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151618185 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Large capacity
on December 16, 2025
Posted by: Rscmkj
from Manhattan ks
[This review was collected as part of a promotion.] I love how big the capacity is and that it is an all in one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mindblown
on February 3, 2026
Posted by: Chito
from Phoenix, AZ
[This review was collected as part of a promotion.] Never seen anything like this. If you have Samsung phone with Smarthings you can control the washer cycle, capacity of water temp, it also shows you capacity of levels of the detergent and softener. It even tells you how much water and electricity used. It also tells you after certain cycles to self clean the drum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Combo
on February 16, 2026
Posted by: Jaybird
from Texas
[This review was collected as part of a promotion.] This combo is very efficient for people without much free time. It basically is smart enough to wash and dry your clothes and you are only responsible for putting in and taking them out. It also sends messages to your phone if there's a problem or when the cycle as concluded. The unit is large enough to reduce the number of loads as compared to a stand alone washer. The unit dispenses the detergent and softener in the right amount and that results in savings as well as fresh, clean smelling laundry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Washing Machine EVER
on March 6, 2026
Posted by: Collage
This is the worst investment we have ever made. It is so loud it literally sounds like a helicopter taking off! It also takes on average five attempts to start it!! It automatically goes in to HOLD mode when you are turning it on and is not easy to get out of this mode. Super annoying and not user friendly
Response from Samsung USBy Rachel, Samsung, March 9, 2026
"Hello Collage, we recognize the experience you shared and appreciate the chance to guide you.
If the display shows a lock icon or the panel feels unresponsive, Child Lock may be active; you can toggle it off using the two Child‑Lock labeled buttons on the panel.
See the quick steps here: https://www.samsung.com/us/support/troubleshoot/TSG10007308/.
For the “helicopter‑like” noise, balancing the load and confirming the unit is level can make a big difference. Here’s a short guide with the exact checks: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
Please keep this reference number for your records: 1152218852
If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messeges/compose?recipient%20id=18768513
Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Thank you for choosing Samsung as your partner for a better home.
Rachel
Samsung Care"
If the display shows a lock icon or the panel feels unresponsive, Child Lock may be active; you can toggle it off using the two Child‑Lock labeled buttons on the panel.
See the quick steps here: https://www.samsung.com/us/support/troubleshoot/TSG10007308/.
For the “helicopter‑like” noise, balancing the load and confirming the unit is level can make a big difference. Here’s a short guide with the exact checks: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
Please keep this reference number for your records: 1152218852
If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messeges/compose?recipient%20id=18768513
Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Thank you for choosing Samsung as your partner for a better home.
Rachel
Samsung Care"
Written by a customer while visiting Samsung US
Customer Rating
5
Time-saving!
on June 15, 2025
Posted by: Smssm13
from Sweetwater, TN
Wow is all I can say! This is by far one of the best inventions I've run across in a long time. I downloaded the smart things app and it makes it much easier. The fact that you don't have to fill the detergent and fabric softener everytime is also a plus! Thr touchscreen is amazing and the app makes it even better to keep an eye on your load status. The time that it takes to complete one load is great! Also not having to switch the clothes every load makes it nice. It has saved me so much room in my laundry room. I absolutely recommend this product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features & technology but stills needs work.
on July 3, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Overall, the system works well. Would be five stars based on convenience, space saving and advanced features. However, some drying times have taken longer than usual and have had damp clothes after drying on more than one occasion. Clothes also seem to be more wrinkly than with previous system.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US