Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Brushed Black
Average customer rating
4.8
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
123
4 Stars
15
3 Stars
4
2 Stars
2
1 Star
1
98%of customers recommend this product.
(
120 out of
123)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Brushed Black
Customer Rating
4
So far so good
on July 27, 2025
Posted by: Winnecke
from Portland, Oregon
[This review was collected as part of a promotion.] No comments at this time so sorry I haven’t had long enough to go into detail
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great combo unit!
on July 28, 2025
Posted by: Edduda3
from Chicago, IL
[This review was collected as part of a promotion.] This is the best machine that I have owned to date! Does everything quickly and efficiently
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The performance has been frustrating.
on April 19, 2025
Posted by: Edwin
from Washington dc
I’m disappointed with my Bespoke AI Laundry machine. I had high expectations, but the performance has been frustrating. The AI Wash+Dry feature, which is supposed to automatically detect load size and moisture levels, consistently falls short. It often leaves my clothes damp, even after long cycles. I’ve had to run additional dry-only cycles—sometimes up to 1.5 hours—and clothes are still not fully dry. I’ve checked the filters and everything is clean, so that’s not the issue. At this point, it seems only suitable for very light loads like socks and underwear. Definitely not what I expected from a premium appliance marketed as “intelligent.”
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Ricardo, Samsung Care, April 21, 2025
Hi Edwin,
We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a troubleshooting step to solve the drying issue of your AI Vented Laundry Combo. Kindly turn off the “Eco Dry” option using the steps below to see if it resolves the issue.
1. Under the dry level option, select “More” (Arrow).
2. Turn off the “Eco Dry” option.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a troubleshooting step to solve the drying issue of your AI Vented Laundry Combo. Kindly turn off the “Eco Dry” option using the steps below to see if it resolves the issue.
1. Under the dry level option, select “More” (Arrow).
2. Turn off the “Eco Dry” option.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable laundry combo
on June 11, 2025
Posted by: Happy Customer
from North Carolina
[This review was collected as part of a promotion.] We bought a similar Samsung laundry combo four years ago. No issues at all. When we sold our house the new owners got to keep them. So once we moved into our new house, we bought the Samsung laundry combo again.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Space saving
on June 16, 2025
Posted by: Pops
from WV
[This review was collected as part of a promotion.] Even though it is very tall and deep, it saves a lot of room. The main thing to keep in mind is where you are installing it, mostly because of the depth. In my laundry room, I was able to add a cabinet on each side this unit and a countertop over all pcs. Has lots of wash options and can be accessed from your smartphone. I really like that I don't have to transfer the heavy wet clothes out of the washer into the dryer now. I also like that it auto adds liquid detergent and softener for each wash. It has saved a little time overall on the whole process, but not as much as advertised.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on July 17, 2025
Posted by: Jjr1224
[This review was collected as part of a promotion.] Great machine and easy to use. I will really recommend it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 31, 2025
Posted by: Luv2shop121187
from Kentucky
All my life I have wanted one of these and finally I’m able to afford one!! Thank you so much Samsung for making suck great appliances at such great prices to.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very cool features like air fluff on the dryer
on July 1, 2025
Posted by: Christlieb
from Indiana
[This review was collected as part of a promotion.] Easy to use, very slick design. Extra deep basin for large loads of laundry
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US