Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Brushed Black
Average customer rating
4.7
(703 Reviews)
Rating breakdown 703 reviews
5 Stars
581
4 Stars
82
3 Stars
16
2 Stars
7
1 Star
17
95%of customers recommend this product.
(
540 out of
566)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Brushed Black
Customer Rating
3
Solid
on August 4, 2025
Posted by: Jfee30
from Alexandria, KY
[This review was collected as part of a promotion.] Overall it seems nice. But I keep getting issues with imbalance and it kicks off. Hoping that I can get it figured out.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Care, August 4, 2025
Hello,
We understand how inconvenient it is when an appliance is unbalanced. Let us help.
Below is the user manual link for your model. You may refer to page 90 for the suggested actions when the unit vibrates.
https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150237641 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how inconvenient it is when an appliance is unbalanced. Let us help.
Below is the user manual link for your model. You may refer to page 90 for the suggested actions when the unit vibrates.
https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150237641 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding combo
on August 9, 2025
Posted by: WillG
from New Orleans, LA
[This review was collected as part of a promotion.] The washer and dryer came as advertised. Looks sleek, sharp and has all of the bells and whistles you would expect from a Samsung product. They are quiet, efficient and the WiFi feature is next level!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great 👍
on August 10, 2025
Posted by: Diony
from Gastonia NC
[This review was collected as part of a promotion.] All Samsung appliances are the best I love my washer and dryer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easiest units I've ever used, love it
on August 18, 2025
Posted by: Big B
from Portland Oregon
[This review was collected as part of a promotion.] Comparison of what I had this is an amazing set, super quiet and quick. Hope to have for many years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Great manual settings
on August 22, 2025
Posted by: Kat6
Lots of options to get clothes really clean. Great delicate cycles.
AI features are beyond terrible. AI never knows the dryer setting. 2 or 3 month learning curve to figure out how to override AI settings by changing things on the app and pushing the display in the correct places and waiting for the delay for settings to change
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Care, August 25, 2025
Hi Kat,
It sounds like you’ve unlocked some of the best features this machine has to offer—especially when it comes to getting clothes really clean and handling delicates with care. It’s great to hear that you’ve taken the time to get familiar with the AI and settings, and it’s impressive how you've figured out the best ways to customize and take control.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150491901 to help our team pull up your information.
Leo
It sounds like you’ve unlocked some of the best features this machine has to offer—especially when it comes to getting clothes really clean and handling delicates with care. It’s great to hear that you’ve taken the time to get familiar with the AI and settings, and it’s impressive how you've figured out the best ways to customize and take control.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150491901 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
great combo washer
on August 22, 2025
Posted by: suhr
[This review was collected as part of a promotion.] We have been enjoying our combo washer. We had it installed the other day and have already done eight loads
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Features
on August 29, 2025
Posted by: Deka
from Maine
[This review was collected as part of a promotion.] This is my first time trying 2 in 1 washer and dryer and I like it so far, very reliable machine and it runs perfect.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 11, 2025
Posted by: PYT23
from New York
[This review was collected as part of a promotion.] Amazing, efficient, noiseless pieces of laundry equipment. They also do not take up too much space.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US