Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Brushed Black
Average customer rating
4.7
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
581
4 Stars
82
3 Stars
16
2 Stars
7
1 Star
18
95%of customers recommend this product.
(
540 out of
567)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Brushed Black
Customer Rating
5
Bespoke runs like a dream
on May 2, 2025
Posted by: Tiffums Sama
from Atlanta, Ga
I just had this model installed in my home and it was one of the easier appliance installs I have experienced this year. Once the delivery team finished install then initated first wash/dry cycle the Bespoke ran like a dream. I had to go back down stairs to ensure tbe machine was still running due to the lack of noise. The unit is also a quaint 44 inches so it relatively fits in any laundry space paired that with it's sleek color design this model is a great edition to any household.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Goes Dancing.
on June 28, 2025
Posted by: FishMan
from Littleton, CO
We had high hopes for this Washer/Dryer combo unit, but we are disappointed in its performance. The unit is installed on a pedestal. The level has been checked multiple times, and the Product Care Calibration ran.
During the Wash cycle spin the unit will vibrate and dance. Sometimes so violently it will move a couple of inches.
Called the support line and thought we had a handle on the problem. We decreased the load to a medium load thinking that was the fix. It was not. Looking into the door window during the spin shows the drum appears unbalanced.
At a loss at this time. Very disappointed.
During the Wash cycle spin the unit will vibrate and dance. Sometimes so violently it will move a couple of inches.
Called the support line and thought we had a handle on the problem. We decreased the load to a medium load thinking that was the fix. It was not. Looking into the door window during the spin shows the drum appears unbalanced.
At a loss at this time. Very disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Care, July 1, 2025
Hello,
We understand the inconvenience of dealing with a shaking appliance. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 90 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202504/20250428155916679/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250428.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149804021) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the inconvenience of dealing with a shaking appliance. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 90 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202504/20250428155916679/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250428.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149804021) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Nice washer and dryer
on July 26, 2025
Posted by: Maria s
[This review was collected as part of a promotion.] Very nice looking washer and dryer and it works great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Smart machine well advanced
on October 2, 2025
Posted by: Trish
from Kentucky
[This review was collected as part of a promotion.] Touch screen is difficult, but overall it seems to be a quality machine with advanced features, almost too smart…
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Dry
on January 17, 2026
Posted by: DeeDee
It doesn’t dry as well as needed. The comforter had to dry twice. The space it takes care of is wonderful. It looks wonderful. So nice. Well worth it. Glad my Lowe’s rep told me about it.
Response from Samsung USBy SEA Care, January 19, 2026
We want you to have a better experience using your dryer, DeeDee. Let us help you out.
To rectify your concerns with your dryer, please click the link and the hyperlinks and watch the embedded video (if available) for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004803/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151876080 so our team can pull up your information when you message us.
Have a great day.
-John
To rectify your concerns with your dryer, please click the link and the hyperlinks and watch the embedded video (if available) for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004803/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151876080 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer.
on August 23, 2025
Posted by: Theresa
from Okatie, SC
[This review was collected as part of a promotion.] Game changer. Makes laundry fun. Set it and forget it. Wash and dry. Just wash or just dry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not smart
on December 11, 2025
Posted by: Luci
from Orlando, FL
[This review was collected as part of a promotion.] I was told it’s smart but it isn’t . It’s an ok washer but not smart
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Wouldn’t recommend
on January 15, 2026
Posted by: Waskee
from Michigan
[This review was collected as part of a promotion.] If your floor is not concrete then expect to have issues. This machine rocks a ton when the spin speed is high and it will then throw an error. I wouldn’t recommend to anyone. As far as having remote control the app is extremely hard to get setup.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, January 16, 2026
Hi there,
We aim to provide you with a hassle-free experience while using your washer-dryer combo set. Let us help you.
Please refer to page 27 of the combo set's manual under "Caution (2nd)" to remind you that the unit should not be placed on a platform or a poorly supported structure. Page 91 to address the excessive vibrations, and pages 96-97 for the errors:
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1151854346 to help our team pull up your information when you message us.
Have a great day.
-John
We aim to provide you with a hassle-free experience while using your washer-dryer combo set. Let us help you.
Please refer to page 27 of the combo set's manual under "Caution (2nd)" to remind you that the unit should not be placed on a platform or a poorly supported structure. Page 91 to address the excessive vibrations, and pages 96-97 for the errors:
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1151854346 to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US