Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Average customer rating
4.7
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
581
4 Stars
82
3 Stars
16
2 Stars
7
1 Star
18
95%of customers recommend this product.
(
540 out of
567)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Customer Rating
5
Great features
on December 16, 2025
Posted by: Washywashy
from Florida
[This review was collected as part of a promotion.] So far so good really pretty great we got a stackable one and we love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of annoying
on December 17, 2025
Posted by: Emma M
[This review was collected as part of a promotion.] Because it's vented, I don't find that it takes longer to do laundry than my old washer/dryer.
A good idea on paper, but overall I find the washer/dryer combo annoying. Compared to a stackable combo, it doesn't really save that much space. It tries to do too much for you, from dispensing the detergent to not unlocking the door if I pause it during the drying cycle. The bleach tray is in a really inconvenient location, too high up, and the lint filter is harder to clean than traditional models. On my last normal wash/dry cycle, a towel got stuck at the top and never feel down and didn't get dry at all. It's hard to figure out what the difference is between all the cycles. Would I recommend this? Probably not.
A good idea on paper, but overall I find the washer/dryer combo annoying. Compared to a stackable combo, it doesn't really save that much space. It tries to do too much for you, from dispensing the detergent to not unlocking the door if I pause it during the drying cycle. The bleach tray is in a really inconvenient location, too high up, and the lint filter is harder to clean than traditional models. On my last normal wash/dry cycle, a towel got stuck at the top and never feel down and didn't get dry at all. It's hard to figure out what the difference is between all the cycles. Would I recommend this? Probably not.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Care, December 18, 2025
Hi Emma M,
Thank you for taking the time to share such detailed feedback. We understand how frustrating it can feel when an appliance that is meant to simplify daily routines ends up feeling restrictive or unintuitive. Hearing about the door behavior during drying, the placement of the bleach tray, lint filter access, and the experience with items not drying evenly helps us better understand how the product fits into real homes. Your perspective on space savings and cycle complexity is also valuable. At Samsung, our goal is to design appliances that feel helpful rather than overbearing, and comments like yours play an important role in shaping future designs and refinements.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151621547 to help our team pull up your information.
Leo
Thank you for taking the time to share such detailed feedback. We understand how frustrating it can feel when an appliance that is meant to simplify daily routines ends up feeling restrictive or unintuitive. Hearing about the door behavior during drying, the placement of the bleach tray, lint filter access, and the experience with items not drying evenly helps us better understand how the product fits into real homes. Your perspective on space savings and cycle complexity is also valuable. At Samsung, our goal is to design appliances that feel helpful rather than overbearing, and comments like yours play an important role in shaping future designs and refinements.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151621547 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome washer/dryer combo
on December 18, 2025
Posted by: Easy
from Sunrise Beach, MO
[This review was collected as part of a promotion.] We enjoy it's sleek looks and the ease of using one item instead of switching the clothes around. The wifi is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The washer dryer I have been wanting
on December 21, 2025
Posted by: Vale
from Florida
[This review was collected as part of a promotion.] This combo unit is slightly larger than my previous washer, except it performs the functionality of both the washer and dryer at once.
I always wanted a combo unit because it saves time by not having to go back and move laundry over once the wash is done.
Although it is slightly larger than my previous washer, the extra external size also means a larger drum, which holds more clothes in one go than my previous one.
I am also a huge fan of the Wi-Fi connectivity since I can get push notifications of when it's done, further saving time.
Online and video reviews say the vented version performs better than the ventless one, so I would suggest the vented version if possible.
Overall, I am a fan because of how many time saving features it has, along with the synergy with my Samsung phone.
I always wanted a combo unit because it saves time by not having to go back and move laundry over once the wash is done.
Although it is slightly larger than my previous washer, the extra external size also means a larger drum, which holds more clothes in one go than my previous one.
I am also a huge fan of the Wi-Fi connectivity since I can get push notifications of when it's done, further saving time.
Online and video reviews say the vented version performs better than the ventless one, so I would suggest the vented version if possible.
Overall, I am a fan because of how many time saving features it has, along with the synergy with my Samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy
on December 21, 2025
Posted by: JCMj
[This review was collected as part of a promotion.] The washer and dryer pair were very easy to install and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Combo
on December 22, 2025
Posted by: Amb3rw
from Bethlehem Ga
[This review was collected as part of a promotion.] Great purchase. Was not sure I would like it being all in one but it’s been great, dries the clothes, many different cycles to choose from depending what you are washing/drying.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
W and D Samsung
on December 22, 2025
Posted by: Jmeim
from Maple Grove, MN
[This review was collected as part of a promotion.] Love the design and technology! This was a Christmas gift and it's functionality is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice washer and dryer
on December 22, 2025
Posted by: Ronit
[This review was collected as part of a promotion.] Really impressed with sanitization cycle. Wash cycle was so quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US