Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo™ All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Dark steel
Average customer rating
3.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo™ All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Dark steel
Customer Rating
2
The performance has been frustrating.
on April 19, 2025
Posted by: Edwin
from Washington dc
I’m disappointed with my Bespoke AI Laundry machine. I had high expectations, but the performance has been frustrating. The AI Wash+Dry feature, which is supposed to automatically detect load size and moisture levels, consistently falls short. It often leaves my clothes damp, even after long cycles. I’ve had to run additional dry-only cycles—sometimes up to 1.5 hours—and clothes are still not fully dry. I’ve checked the filters and everything is clean, so that’s not the issue. At this point, it seems only suitable for very light loads like socks and underwear. Definitely not what I expected from a premium appliance marketed as “intelligent.”
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Ricardo, Samsung Care, April 21, 2025
Hi Edwin,
We know how important it is to have a reliable appliance at home. Let us help you with your laundry hub.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes after a cycle. Kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your laundry hub.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes after a cycle. Kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 31, 2025
Posted by: Luv2shop121187
from Kentucky
All my life I have wanted one of these and finally I’m able to afford one!! Thank you so much Samsung for making suck great appliances at such great prices to.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US