Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Average customer rating
4.7
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
581
4 Stars
82
3 Stars
16
2 Stars
7
1 Star
18
95%of customers recommend this product.
(
540 out of
567)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Customer Rating
5
Great size!
on November 28, 2025
Posted by: Savy shopper
from Wilton, Maine
[This review was collected as part of a promotion.] We had limited space and this all in one combo fit perfectly.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 28, 2025
Posted by: SaeWat
from Cypress texas
[This review was collected as part of a promotion.] Love the functionality of it as well as the design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 29, 2025
Posted by: Big ape
from Virginia
[This review was collected as part of a promotion.] Works wonderfully , love the set up very quiet. The drum capacity is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent washer and dryer
on November 29, 2025
Posted by: Seaturtle614
from Florida
[This review was collected as part of a promotion.] Product is great quick wash and quick dry so quick and easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just 1 appliance
on November 29, 2025
Posted by: GameMom
from Denver, CO
[This review was collected as part of a promotion.] It’s great to have one appliance instead of two in my laundry closet. Now I have room for storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and function
on November 29, 2025
Posted by: DCALLEN
from Georgia
[This review was collected as part of a promotion.] Fantastic washer dryer combo so far. Love not having to add detergent every wash, but I’m still playing with the concentration settings to get it where I like it. Lent trap is a breeze to clear. Having a little trouble with extra vibration when on spin mode, but I also have it on a pedestal and have heard this is a common issue. Really like it being on the pedestal though and not having to bend over so far along with the extra storage. I think it’s worth it. This vented version is slightly larger than the ventless and does appear to be a bit more imposing especially on a pedestal so this should be kept in mind when purchasing. Overall it’s a good machine and I have been impressed with the wash/dry times which I believe have been less than 2 1/2 hours or sooner.
Tip: the high contrast mode is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the the functionality
on November 29, 2025
Posted by: Fantia
from Moss point ma
[This review was collected as part of a promotion.] I’ve had my machine for 2 weeks now. So far I love it!! This machine has made my laundry life so much easier!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It’s ok
on December 1, 2025
Posted by: Drawn
[This review was collected as part of a promotion.] It does ok, but if it isn’t EXACTLY level, like the bubble on the level has to be dead center, then it gets off balance and gives a code. It continues to get off balance with any type of heavy load. I really wish we would have gone with a separate washer and dryer.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Care, December 2, 2025
Hi Drawn,
We understand how precise leveling can feel critical, especially with heavier loads. The technology is designed to optimize performance, but we recognize that even small imbalances can affect the cycle. Let us help.
For heavy loads like bedding or bedding covers, we recommend a maximum spin level of Low or Medium, and the load capacity is 7 lbs. or less. This helps prevent the model from moving during the spin cycle and remaining balanced.
Should you need more assistance with your Bespoke AI All-in-One Combo, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151472698 to help our team pull up your information.
Leo
We understand how precise leveling can feel critical, especially with heavier loads. The technology is designed to optimize performance, but we recognize that even small imbalances can affect the cycle. Let us help.
For heavy loads like bedding or bedding covers, we recommend a maximum spin level of Low or Medium, and the load capacity is 7 lbs. or less. This helps prevent the model from moving during the spin cycle and remaining balanced.
Should you need more assistance with your Bespoke AI All-in-One Combo, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151472698 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US