Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Dark steel
Average customer rating
4.8
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
107
4 Stars
14
3 Stars
3
2 Stars
2
1 Star
0
97%of customers recommend this product.
(
105 out of
108)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Dark steel
Customer Rating
5
Love it!
on July 10, 2025
Posted by: BAB54
from Wisconsin
I love this Vented Washer/ dryer combo! I am the only person in my household so it works really great with my crazy schedule. Put it in and don't have to worry until its done. I do tend to have to start the dryer again for a little bit so I wish there was a way to adjust setting a little more and maybe there is and I just don't know. I do feel like my clothes wrinkle way quicker then before though, not sure if there is a fix for that. But all in all I really do love it. I also got the pedestal and that makes things so nicer because I am tall so it brings it up to my level! LOL. it is also very quiet, when the washer does its spin cycle, it does feel like it shakes a lot, which I am not sure if it seems so drastic because its on the pedestal or what. But I do love it, I don't know that it would work well for a big family though. you'd almost need two. lol
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many features!
on July 12, 2025
Posted by: Soexcited
[This review was collected as part of a promotion.] I just received these and they are beautiful, very sleek looking. They have tons of preset settings along with the ability for them to learn your schedule. The speed wash and dry is one of the biggest reasons I picked these, to do a full load of laundry in under an hour will be so helpful! I love the ability to set, start and stop loads from your phone.
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 13, 2025
Posted by: Alex
from New mexico
[This review was collected as part of a promotion.] Great washer and dryer combo i love it great for lazy people.like.me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Bespoke
on July 19, 2025
Posted by: Rosie
[This review was collected as part of a promotion.] So happy with our new Samsung Bespoke. Awesome product.Vented
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The performance has been frustrating.
on April 19, 2025
Posted by: Edwin
from Washington dc
I’m disappointed with my Bespoke AI Laundry machine. I had high expectations, but the performance has been frustrating. The AI Wash+Dry feature, which is supposed to automatically detect load size and moisture levels, consistently falls short. It often leaves my clothes damp, even after long cycles. I’ve had to run additional dry-only cycles—sometimes up to 1.5 hours—and clothes are still not fully dry. I’ve checked the filters and everything is clean, so that’s not the issue. At this point, it seems only suitable for very light loads like socks and underwear. Definitely not what I expected from a premium appliance marketed as “intelligent.”
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Ricardo, Samsung Care, April 21, 2025
Hi Edwin,
We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a troubleshooting step to solve the drying issue of your AI Vented Laundry Combo. Kindly turn off the “Eco Dry” option using the steps below to see if it resolves the issue.
1. Under the dry level option, select “More” (Arrow).
2. Turn off the “Eco Dry” option.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a troubleshooting step to solve the drying issue of your AI Vented Laundry Combo. Kindly turn off the “Eco Dry” option using the steps below to see if it resolves the issue.
1. Under the dry level option, select “More” (Arrow).
2. Turn off the “Eco Dry” option.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable laundry combo
on June 11, 2025
Posted by: Happy Customer
from North Carolina
[This review was collected as part of a promotion.] We bought a similar Samsung laundry combo four years ago. No issues at all. When we sold our house the new owners got to keep them. So once we moved into our new house, we bought the Samsung laundry combo again.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Space saving
on June 16, 2025
Posted by: Pops
from WV
[This review was collected as part of a promotion.] Even though it is very tall and deep, it saves a lot of room. The main thing to keep in mind is where you are installing it, mostly because of the depth. In my laundry room, I was able to add a cabinet on each side this unit and a countertop over all pcs. Has lots of wash options and can be accessed from your smartphone. I really like that I don't have to transfer the heavy wet clothes out of the washer into the dryer now. I also like that it auto adds liquid detergent and softener for each wash. It has saved a little time overall on the whole process, but not as much as advertised.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on July 17, 2025
Posted by: Jjr1224
[This review was collected as part of a promotion.] Great machine and easy to use. I will really recommend it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US