Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Average customer rating
4.8
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
214
4 Stars
27
3 Stars
7
2 Stars
2
1 Star
3
97%of customers recommend this product.
(
199 out of
205)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Customer Rating
5
Easy Breezy
on May 1, 2025
Posted by: ashjcass
from Salt Lake City, UT
[This review was collected as part of a promotion.] I have completed about 6 loads so far and I am liking it. The notifications on your phone are great. The clothes are feeling clean. It is easy to pause the cycle to remove the clothes you want to line dry. It is taking a lot of the the thinking and mental burden out of finishing laundry and we can all use less to worry about. Now to add some pretty design in my lame laundry room with the space.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not for everyone!
on May 19, 2025
Posted by: Nir1J8
from Florida
[This review was collected as part of a promotion.] Great 5* product for a certain users. I am giving it 3 stars cause the installation team didn't do a full installation.. They were not only under prepared for the dryer vent but, also took the plugs that are supposed to cover the holes that are left after the moving bolts are removed. Now I expect there would be more frequent maintenance as more dust goes into the system... One thing you will love is the Lint catcher and how easy it is to clean it.👌🏽
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, May 22, 2025
Greetings!
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 29, 2025
Posted by: Lady muff
from Gadsden, AL
[This review was collected as part of a promotion.] I like it, it's a great product saves us time and easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best machine you could ever buy.
on August 7, 2025
Posted by: MikeC
from Seabrook,NH
[This review was collected as part of a promotion.] The best washer dryer we have ever owned. Super quiet and well built. The lint trap is the best on the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on August 15, 2025
Posted by: Vanessa
from Naples
[This review was collected as part of a promotion.] Definitely Love, the fact that I don’t have to worry about transferring the clothes to the dryer. I absolutely love the wrinkle prevention feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best washer/dryer ever!
on August 23, 2025
Posted by: arelliott42
from Tallahassee, Fl
[This review was collected as part of a promotion.] Absolutely the best! Very large capacity and super efficient. The app makes things very streamlined.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect for busy moms!
on August 25, 2025
Posted by: GoddessGnomes23
from Roscommon, Michigan
[This review was collected as part of a promotion.] All in one washer/drier has been a wonderful addition to our 1 adult, 1 teen, and 1 little with a fur-dorable zooming household adopted cuddle loving cat. With large capacity detergent and softener tray each load is quickly started as "Sammy" (yep I name my appliances) senses each load to dispense the proper amount, plus out of all combos I have looked at this Samsung has thee best lint filter system to clean with built in squeegee!!! Making lint cleaning a breeze, I clean it after every load which takes only seconds! No need for adding extra drying time as vented system gets each load dry everytime! Would have given 5 stars if the door was able to be selected to open on right side, but that is a minor adjustment for this mom and tiny laundry room.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features & technology but stills needs work.
on July 3, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Overall, the system works well. Would be five stars based on convenience, space saving and advanced features. However, some drying times have taken longer than usual and have had damp clothes after drying on more than one occasion. Clothes also seem to be more wrinkly than with previous system.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US