Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Average customer rating
4.7
(704 Reviews)
Rating breakdown 704 reviews
5 Stars
581
4 Stars
82
3 Stars
16
2 Stars
7
1 Star
18
95%of customers recommend this product.
(
540 out of
567)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Customer Rating
4
So far loving it.
on March 25, 2026
Posted by: Ssmith
[This review was collected as part of a promotion.] Loving the all on one features. A little deeper than an normal washer or dryer so may not be perfect for small spaces. Easy to use and has an AI option for doingnyour laundry. Now to see how long this machine last. Clothes are coming out clean and dry. Cycle times are about right for a combo machine. Along with waiting on the durability will also have to wait on its energy usage.
Written by a customer while visiting Samsung US
Customer Rating
2
The performance has been frustrating.
on April 19, 2025
Posted by: Edwin
from Washington dc
I’m disappointed with my Bespoke AI Laundry machine. I had high expectations, but the performance has been frustrating. The AI Wash+Dry feature, which is supposed to automatically detect load size and moisture levels, consistently falls short. It often leaves my clothes damp, even after long cycles. I’ve had to run additional dry-only cycles—sometimes up to 1.5 hours—and clothes are still not fully dry. I’ve checked the filters and everything is clean, so that’s not the issue. At this point, it seems only suitable for very light loads like socks and underwear. Definitely not what I expected from a premium appliance marketed as “intelligent.”
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Ricardo, Samsung Care, April 21, 2025
Hi Edwin,
We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a troubleshooting step to solve the drying issue of your AI Vented Laundry Combo. Kindly turn off the “Eco Dry” option using the steps below to see if it resolves the issue.
1. Under the dry level option, select “More” (Arrow).
2. Turn off the “Eco Dry” option.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a troubleshooting step to solve the drying issue of your AI Vented Laundry Combo. Kindly turn off the “Eco Dry” option using the steps below to see if it resolves the issue.
1. Under the dry level option, select “More” (Arrow).
2. Turn off the “Eco Dry” option.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148840966) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Bespoke All in One - Destroying our clothes
on January 25, 2026
Posted by: Brandon
from Austin, Texas
We purchased the Bespoke AI All-in One Vented washer back on 11/05/2025. This is not a paid review.
Our washer/dryer is installed on our first floor and on an exterior wall where the vent to the outside is < 2 feet.
Our washer/dryer is installed on our first floor and on an exterior wall where the vent to the outside is < 2 feet.
Every single load our clothes come out horribly wrinkled. The wrinkles are set so deep into the fabric we have to iron them out or just deal with the fact we now look like we are tourists living out of a suitcase.
Our clothes also look like they are deteriorating rapidly. In the picture you'll see my brand new Nike thermal hoodie washed for the first time. It's almost as if the fabric is literally being damaged by this washer/dryer.
Our clothes also look like they are deteriorating rapidly. In the picture you'll see my brand new Nike thermal hoodie washed for the first time. It's almost as if the fabric is literally being damaged by this washer/dryer.
We have worked with support and have tried all of the following.
Small loads
All sorts of various cycles where we've tried lowering the spin speed, changing water temp, using delicate cycles, etc
We have verified there is no blockage in the vent (you can see outside through the vent)
We use both laundry detergent and softener
We pull the laundry out immediately after the drying cycle ends
Small loads
All sorts of various cycles where we've tried lowering the spin speed, changing water temp, using delicate cycles, etc
We have verified there is no blockage in the vent (you can see outside through the vent)
We use both laundry detergent and softener
We pull the laundry out immediately after the drying cycle ends
All this triaging/troubleshooting takes time. It certainly took longer than the 14 day return window which is absurdly short and my main WARNING as to why you should NOT buy this. Samsung support is basically AI regurgitating the same steps above over and over then when you get to a human they simply continue the same. We would love to return this for a refund but can't.
At this point we are contemplating giving this thing away for free!
This experience with Samsung has absolutely changed our mind on buying anything Samsung ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 26, 2026
Brandon, we understand that your experience with your washer-dryer combo set was not ideal. We would like to have a direct conversation with you to discuss your overall experience, review alternative options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151933371 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151933371 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Incompatible with current internet protocol!!
on September 1, 2025
Posted by: MattMan
from Charleston WV
WARNING. This product WILL NOT connect to the internet if your service provider uses Ipv6 or 5g (the current standard). After hours on the phone and video calls with samsung tech support they basically said "oh well, sorry about you luck". No solution, no resolution, I would have been content with not using the smart features and give me a small rebate. It will definitely effect my buying decisions knowing that samsung product is a gamble. Why would they design a device that isn't compatible with current internet protocol? Beats me, but I'm not only disappointed, I'm pretty amazed. Also they told me they don't have a customer service team, so there's that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
Hello there, We strive to assist you at any time with your washer-dryer combo set. Allow us to help you. This appliance supports the Wi-Fi 2.4 GHz protocols. For more details, turn to pages 75-76 of the user manual under "SmartThings": https://downloadcenter.samsung.com/content/UM/202508/20250827165055445/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250827.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150604443, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150604443, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Luxury Vinyl Plank flooring causes error
on August 6, 2025
Posted by: Life on a Sandbar
[This review was collected as part of a promotion.] Unfortunately, my floors are Luxury Vinyl Plank (LVP) and were too springy l. The wash cycle would error and not complete. We had to return it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Care, August 7, 2025
Greetings!
You were just trying to get things working smoothly in your home, and it’s disappointing when one upgrade unintentionally affects something else. Your experience highlights how important it is to consider how all elements in a space work together.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150281052 to help our team pull up your information.
Leo
You were just trying to get things working smoothly in your home, and it’s disappointing when one upgrade unintentionally affects something else. Your experience highlights how important it is to consider how all elements in a space work together.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150281052 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT BUY!
on January 19, 2026
Posted by: Crystal
from Owensville, IN
We have had this product for about 8 months. First of all, the weight of it is unbelievable. It will take at least 4 guys to move it, if need be. It does not fit in a normal washer space. We have leveled it many times and it still shakes the entire house while washing. The shaking is so bad it shakes my daughter's bed upstairs. I'm worried my mirror on the other side of the wall will eventually fall. I won't do laundry if I have company because the shaking is embarrassing. We called Samsung for hep and they treated us like we didn't know what we were talking about. Finally they sent someone to our house. He did the same things we had already done, then left. Still the shaking continues. We have animals and are frequently having to clean out extra filters. Something I never had to do with my old set. It does not wash the pet hair out of anything! A lot of the time, our clothes come out so wrinkled we can't wear them. A very annoying thing is cooling time after the dryer. We do not run wash and dry in one cycle.
The clothes come out feeling stiff and uncomfortable. We add dryer sheets between wash and dry. This defeats the point of the combo set. Although I do like that I dont have to swap the clothes. Also, I do like that I don't have to add detergent and fabric softener every load. Those two things are the only good thing about this product. I would never suggest this product. It is by far the WORST thing we have bought
The clothes come out feeling stiff and uncomfortable. We add dryer sheets between wash and dry. This defeats the point of the combo set. Although I do like that I dont have to swap the clothes. Also, I do like that I don't have to add detergent and fabric softener every load. Those two things are the only good thing about this product. I would never suggest this product. It is by far the WORST thing we have bought
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, January 20, 2026
Crystal, we strive to assist you at any time. We want to engage in a direct discussion with you to review your overall experience with your washer-dryer combo set, review alternative fixing options, and address any additional concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151884943 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151884943 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely trash customer service is terrible
on January 9, 2026
Posted by: Tyler
from Kansas city mo
Please do not waste your money! My wife bought one last year and its already broke. Customer service does nothing to help. I will never buy samsung product ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 12, 2026
We strive to assist you at any time, Tyler. We need further details about the issues with your washer-dryer combo set to provide the help you require.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151814040 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151814040 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the price 100%
on January 25, 2026
Posted by: drodgers
from Florida
[This review was collected as part of a promotion.] Zero issues with the machine thus far, have had it for over 2 months. This thing can hold a TON of clothes or large bedding items which is a major plus for me. You never have to worry about the mildew smell post wash since it dries itself out. A bunch of settings to get the ideal wash/dry (wrinkle prevent, pause in between to take out stuff, and regulat wash/dry features).
Only cons: if you use pods only you'll still get a "detergent/fabric softener storage empty" every time, haven't found a way to disable that. This thing is HEAVY, it is 300 pounds so be prepared to get some help moving it. I will say, however, because its so heavy (as well as with the calibration the machine does before the first wash) it never shakes wildly.
Last pro i almost forgot: this thing is SILENT, so nice especially if you live in an apartment to not hear it all the time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US