Customer reviews from Samsung US
Samsung - 24 Smart Dry with AutoRelease Door Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA - Stainless Steel
Average customer rating
4.6
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
166
4 Stars
27
3 Stars
3
2 Stars
3
1 Star
8
95%of customers recommend this product.
(
170 out of
179)
Customer Reviews for Samsung - 24 Smart Dry with AutoRelease Door Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA - Stainless Steel
Customer Rating
3
Awful install but decent product
on September 8, 2025
Posted by: Javier
from Virginia
This product (DW90F89T0USRAA) was very difficult to install. it does not come ready to install right out of the box you will need a $13 dishwasher wiring kit from Home Depot. The drain tube is very shot making it difficult to connect unless your garbage disposal is really close. The provided instructions are not very clear. The water inlet valve does not seem to be standard to existing dish washer connection so the fit is very tight and expect a lot of leaking. Finally the 2025 Samsung Dishwasher Ready2Fit Guarantee Offer is not a thing. They advertise $300 guarantee to make sure this dishwasher fits, not true. When you read the details, they say they will provide only $50. This will not fit a standard height counter and the adjustments for the feet are only in the front so you cannot adjust too much without changing the balance of the product. We replaces a KitchenAid KDTM354DSS4 which fit the space perfectly in both height and width. The KitchenAid was a replacement to the contractor original product which also fit. The Samsung product was too wide. I had to cut away come of the cabinetry trim to get the dishwasher to fit. The "Ready to Fit" is not at all ready, even with adjusting the feet as much as I could there is still a 2" gap between the dishwasher and the bottom of my counter. I have worked as as a carpenter and an electrician and have been working in IT for 30 years. Not only did this take my wife and I 3 hours to install it took another two hours to sync the wireless to the Smart things app. The instruction for syncing this device to the smart thing app was also severely lacking. It should sync automatically with the app but if it does not then you have to reset the dishwasher several time to release the mac address and or partial sync with the app. Put the dishwasher in "AP" mode (access Point) and reset it again or just to get it to broad case wirelessly. Seriously this was a major pain. I finally for it to stop leaking and god the product installed with the app functional and the product works very well so far, But this was an awful experience and I will have to go back and further modify the cabinet to get the fit to appear seamless. One last note the rubber gasket that goes around the dishwasher to cover the space between the cabinet is not sufficient and stops short of going all the way around so there will be gaps there as well on both the right and left side near the bottom. Too much to pay for a product that falls short and doesn't think of everything.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy SEA Care, September 9, 2025
We strive to assist you at any time, Javier. We would like to have a direct conversation with you to discuss your overall impressions of your experience in installing your dishwasher and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150658408, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150658408, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Everything we wanted, beautiful, but defective.
on October 19, 2025
Posted by: Alex
from Roanoke, Virginia
We took the leap because we love the features and looks of this dishwasher. I’ve always been wary of Samsung appliances from old stigmas but bespoke is highly rated and thought we would try. Unfortunately for us after one use a bright orange light appeared in the top of the control panel. We feel that this is a bad sign of what’s ahead having a problem so soon and are trying to figure out what to do.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy SEA Care, October 21, 2025
Alex, we understand how frustrating it can be to deal with an orange light on your dishwasher. We're here to help.
Here is a guide to help you with the orange light on your dishwasher. Please browse the guide and match the light from the options provided. Kindly click on the embedded word if prompted.
Lights are blinking on the Samsung dishwasher
https://www.samsung.com/us/support/troubleshoot/TSG10002410/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151088536) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help you with the orange light on your dishwasher. Please browse the guide and match the light from the options provided. Kindly click on the embedded word if prompted.
Lights are blinking on the Samsung dishwasher
https://www.samsung.com/us/support/troubleshoot/TSG10002410/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151088536) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Looks and works great
on August 24, 2025
Posted by: BA Oklahoma
from Broken Arrow Oklahoma
[This review was collected as part of a promotion.] So far so good. Very quiet and gets the dishes clean although not used to a 2 to 3 hour cycle for dishes.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
COME ON SAMSUNG...so so disappointed
on September 23, 2025
Posted by: Lorikelli
We purchased the whole kitchen Samsung set. The refrigerator the dishwasher the stove the over the stove microwave I told my wife I wouldn't do it we have eight flip phones Galaxy ones from 56 8 of them that don't work because of the screens and Samsung won't even back those up I told her not to buy it she did and I'm going to tell you a few disappointments and some good stuff, I have 8 flip phones that don't work & Samsung won't back and now 4 appliances I feel are less than up to par for the price. Look for my other reviews
Response from Samsung USBy Ricardo, Samsung Care, September 24, 2025
Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
10/10. Dishwasher
on August 16, 2025
Posted by: Jonathan Gasiba
from Texas
[This review was collected as part of a promotion.] Amazing dishwasher. I love the way communicate with the app and all the functionality the have inside led lights and may ways to organize the dishes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great dishwasher and very quiet
on July 30, 2025
Posted by: Mike
from Bentonville, AR
[This review was collected as part of a promotion.] This machine is amazing and quiet. Didn't realize my old one was so loud and didn't have too much space until I used this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good clean
on August 20, 2025
Posted by: Benny
from Glenview IL
[This review was collected as part of a promotion.] It looks good, has three tiers so you can wash a lot of dishes, and the results are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving My New Samsung Dishwasher: Sleek, Smart, an
on April 24, 2025
Posted by: Amir3
from Lake Forest
[This review was collected as part of a promotion.] I’ve been a loyal Samsung customer for years, and their products almost always deliver a great experience. I recently upgraded my 2020 Samsung dishwasher to the new DW90F89T0U12AA in White Glass, mainly because I wanted to switch to a white finish to match my kitchen. My old dishwasher worked well overall, but every now and then I’d get an error about water being stuck, which meant waiting for it to evaporate before running it again. Other than that, it never really gave me any trouble.
The delivery for this new dishwasher was quick, and the installation team was friendly and professional. The only hiccup was that the third rack was damaged during shipping, so I had to contact Samsung support for a replacement part. Fortunately, their support team handled it pretty smoothly.
Now that I’ve been using this new dishwasher for a while, I can really tell the difference. It’s noticeably quieter than my previous model. At 38dBA, I can actually run it overnight and nobody in the house even notices. The Whisper Quiet operation keeps my kitchen peaceful, even when the dishwasher’s running full blast.
I’m also impressed with the new AI features. The dishwasher automatically senses how dirty the dishes are and adjusts the cycle, which I’ve noticed has helped save energy and water. The Smart Dry and Auto Release feature work really well too. The dishes come out dry, and the door pops open just enough at the end of the cycle to help with airflow. Drying is definitely faster than my old machine.
One of my favorite updates is the new interior light. It sounds like a small thing, but it’s super handy when loading or unloading dishes at night. I guess lights inside appliances are becoming the norm, but it really does make a difference.
As for the design, the White Glass finish looks fantastic. It’s modern, sleek, and adds a bit of elegance to my kitchen compared to standard stainless steel. The 3rd Rack Washing System is also a game-changer. It optimizes the space really well, so I can fit more utensils and smaller items without crowding the main racks.
Overall, I’m really happy with this upgrade. Samsung continues to impress me with thoughtful features and a stylish design. I would definitely recommend it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
