Customer reviews from Samsung US
Samsung - 24 Smart Dry with AutoRelease Door Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA - Stainless Steel
Average customer rating
4.6
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
166
4 Stars
27
3 Stars
3
2 Stars
3
1 Star
8
95%of customers recommend this product.
(
170 out of
179)
Customer Reviews for Samsung - 24 Smart Dry with AutoRelease Door Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA - Stainless Steel
Customer Rating
5
Super quiet and fast
on February 23, 2026
Posted by: Dougla718
from Pennsylvania
[This review was collected as part of a promotion.] We've been using our dishwasher for a few weeks, it was an upgrade to our bosch . We dont hear it running at all often wondering if its on. Love the top rack as we as we use it for baby bottles. Wash is clean and efficient speed 60 works well for us and we use it daily in our household of 6. Hopefully we keep it up the positivity as we upgrade all other appliances to Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dishwasher
on March 3, 2026
Posted by: Rachel
from Oakley, ca
[This review was collected as part of a promotion.] I love the feature where the dishwasher pops open when it is done, but at the same time i dont like that feature because i have 2 toddlers that get into everything. I love that the buttons are hidden. The design is very nice
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware
on August 11, 2025
Posted by: tanderson1812
from Omaha, NE
The WaterWall seemed like a good idea to get all four corners of the bottom of the dishwasher. This part of my dishwasher fails continuously, however. The dishwasher also seems to have no idea that this is failing resulting in having to run the load again after fixing the problem. I was going this for a year or so where it would fail about every couple weeks, but now it won’t move at all on the track. Very disappointed that my two year old dishwasher is basically useless. Will see what servicing costs. Also disappointed that the paint inside the handle portion of the dishwasher chips incredibly easy and they don’t offer any touch-up paint. Looks cheap, performs cheap.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, August 12, 2025
Greetings!
That does sound incredibly frustrating—especially when a feature designed to enhance performance ends up requiring so much of your time and attention. We’d like to help get things back on track.
Based on your description, it sounds like your dishwasher is equipped with the WaterWall system rather than the StormWash system, which is actually what this model uses—meaning your dishwasher is completely different from the one referenced in the article. When the WaterWall system isn’t moving, it typically triggers an error code. For reference, here’s a helpful link with detailed troubleshooting steps and additional resources:
Samsung dishwasher Waterwall reflector error code 7E or 7C:
https://www.samsung.com/us/support/troubleshooting/TSG01001927/
I have also shared the website of our authorized distributor for parts and accessories. Please visit their website to check on compatible touch-up paint.
Samsung Parts:
https://samsungparts.com/pages/supports
Should you need more assistance, please feel free to get back to us via the following options with your dishwasher's model number:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150342840 to help our team pull up your information.
Leo
That does sound incredibly frustrating—especially when a feature designed to enhance performance ends up requiring so much of your time and attention. We’d like to help get things back on track.
Based on your description, it sounds like your dishwasher is equipped with the WaterWall system rather than the StormWash system, which is actually what this model uses—meaning your dishwasher is completely different from the one referenced in the article. When the WaterWall system isn’t moving, it typically triggers an error code. For reference, here’s a helpful link with detailed troubleshooting steps and additional resources:
Samsung dishwasher Waterwall reflector error code 7E or 7C:
https://www.samsung.com/us/support/troubleshooting/TSG01001927/
I have also shared the website of our authorized distributor for parts and accessories. Please visit their website to check on compatible touch-up paint.
Samsung Parts:
https://samsungparts.com/pages/supports
Should you need more assistance, please feel free to get back to us via the following options with your dishwasher's model number:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150342840 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great internal space and super quiet
on November 29, 2025
Posted by: Lehegalle
from Roxbury, NJ
[This review was collected as part of a promotion.] Extremely silent during operation. The third rack layout is perfect for cups and allow extra space on 2nd rack for bowls.. excellent internal layout.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Quite but not as good as Bosch
on September 4, 2025
Posted by: NyaAA
from Ann Arbor, MI
After 10 days of daily use, here are the pros and cons:
Pros:
Ultra-quiet operation
Door opens automatically after the cycle is completed, which helps dry the dishes
Cons:
Steep learning curve for arranging dishes; I am still struggling with this
In almost every load, one or two bowls or cups have residue left. This is surprising, as my old dishwasher performed better in this regard.
Pros:
Ultra-quiet operation
Door opens automatically after the cycle is completed, which helps dry the dishes
Cons:
Steep learning curve for arranging dishes; I am still struggling with this
In almost every load, one or two bowls or cups have residue left. This is surprising, as my old dishwasher performed better in this regard.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Care, August 27, 2025
Hello,
We understand that your experience with the dishwasher cleaning performance can be disappointing. Let us help.
We have a link with details to help you with the dishwasher that does not clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it, as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when food remains on dishes. Turn to page 50.
https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf
Lastly, the links below will guide you on improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150517973 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that your experience with the dishwasher cleaning performance can be disappointing. Let us help.
We have a link with details to help you with the dishwasher that does not clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it, as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when food remains on dishes. Turn to page 50.
https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf
Lastly, the links below will guide you on improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150517973 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
BEST DISHWASHER WE HAVE EVER OWNED
on July 7, 2025
Posted by: CollinS
from Maine
After a few months of use, here are my thoughts. This is hands down the best dishwasher we have ever owned. Glass front makes cleaning a breeze, unit looks fantastic. Inside, the 3rd rack is actually useful for oversized serving spoons and knives. Wash options galore, sparkling clean load, 100% dry, no water stains anywhere. Had no idea a dishwasher could be this quiet let alone this good. Connected to the app no problem. My go to setting is Normal - SmartDry Low. If you’re looking for the best dishwasher, after all my research and use, this is the one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best dishwasher on the market
on August 8, 2025
Posted by: Tom1
from Illinois
I already have it more then a month and I am truly impressed with this dishwasher I owned Ge brands before ,but this one is one of the best on the market, you can't tell that is running so quiet, clean dishes extremely well they coming out clean and dry, AI cycle will detect how dirty dishes are and amount of detergent and will adjust cycle accordingly, the fact that you can remotely start dishwasher using smart things it is great as well, state of the art, buy it you won't regret it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really great product, cleans and dries very well!
on November 29, 2025
Posted by: iuliu
from Medford, MA
[This review was collected as part of a promotion.] I just purchased this product, very happy with it for a couple days now, I stayed writhing the same brand and super happy with the purchase. Capacity is amazing, much more stuff fits in than before. Very very quiet, I was super impressed with the 38dB levels! Outstanding! Installation was a breeze just removing the old machine and replacing the cables accordingly. So many cycles to choose from, I particularly love the AI cycle. Couldn’t be happier with the product, again so many new features compared to my 5 year old model. Great job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US