Customer reviews from Samsung US
Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA - White Glass
Average customer rating
4.7
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
107
4 Stars
16
3 Stars
2
2 Stars
3
1 Star
3
96%of customers recommend this product.
(
119 out of
124)
Customer Reviews for Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA - White Glass
Customer Rating
2
Installation, Pulse Final Mile - ZERO star
on August 8, 2025
Posted by: MukAA
from Ann Arbor, MI
I will update the review once I have it installed by an independent contractor. Currently, all I can say is—Samsung and its installers (Pulse Final Mile) goofed up and after asking many questions one day before installation, they forgot to ask or mention that they DO NOT do hardwire installation. My current Bosch dishwasher has a hardwire installation, so now I have a new Samsung dishwasher sitting in my foyer and am contacting local installers to figure out what I can do now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 11, 2025
Greetings,
We completely understand how frustrating it can be to carefully plan a major appliance installation, only to encounter an unexpected concern at the last moment. You did the right thing by asking questions ahead of time, and it’s unfortunate that not all necessary details were communicated clearly.
We understand you're still in the process of securing an independent installer, and we appreciate you keeping us informed once the installation is complete.
If there’s anything else we can do to assist, or if you’d like to share more about your experience, please don’t hesitate to reach out through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150329998 to help our team pull up your information.
Leo
We completely understand how frustrating it can be to carefully plan a major appliance installation, only to encounter an unexpected concern at the last moment. You did the right thing by asking questions ahead of time, and it’s unfortunate that not all necessary details were communicated clearly.
We understand you're still in the process of securing an independent installer, and we appreciate you keeping us informed once the installation is complete.
If there’s anything else we can do to assist, or if you’d like to share more about your experience, please don’t hesitate to reach out through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150329998 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Quite but not as good as Bosch
on September 4, 2025
Posted by: NyaAA
from Ann Arbor, MI
After 10 days of daily use, here are the pros and cons:
Pros:
Ultra-quiet operation
Door opens automatically after the cycle is completed, which helps dry the dishes
Cons:
Steep learning curve for arranging dishes; I am still struggling with this
In almost every load, one or two bowls or cups have residue left. This is surprising, as my old dishwasher performed better in this regard.
Pros:
Ultra-quiet operation
Door opens automatically after the cycle is completed, which helps dry the dishes
Cons:
Steep learning curve for arranging dishes; I am still struggling with this
In almost every load, one or two bowls or cups have residue left. This is surprising, as my old dishwasher performed better in this regard.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Care, August 27, 2025
Hello,
We understand that your experience with the dishwasher cleaning performance can be disappointing. Let us help.
We have a link with details to help you with the dishwasher that does not clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it, as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when food remains on dishes. Turn to page 50.
https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf
Lastly, the links below will guide you on improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150517973 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that your experience with the dishwasher cleaning performance can be disappointing. Let us help.
We have a link with details to help you with the dishwasher that does not clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it, as they also contain helpful tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You may also refer to the user manual for other solutions when food remains on dishes. Turn to page 50.
https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf
Lastly, the links below will guide you on improving the dishwasher cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150517973 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Awful install but decent product
on September 8, 2025
Posted by: Javier
from Virginia
This product (DW90F89T0USRAA) was very difficult to install. it does not come ready to install right out of the box you will need a $13 dishwasher wiring kit from Home Depot. The drain tube is very shot making it difficult to connect unless your garbage disposal is really close. The provided instructions are not very clear. The water inlet valve does not seem to be standard to existing dish washer connection so the fit is very tight and expect a lot of leaking. Finally the 2025 Samsung Dishwasher Ready2Fit Guarantee Offer is not a thing. They advertise $300 guarantee to make sure this dishwasher fits, not true. When you read the details, they say they will provide only $50. This will not fit a standard height counter and the adjustments for the feet are only in the front so you cannot adjust too much without changing the balance of the product. We replaces a KitchenAid KDTM354DSS4 which fit the space perfectly in both height and width. The KitchenAid was a replacement to the contractor original product which also fit. The Samsung product was too wide. I had to cut away come of the cabinetry trim to get the dishwasher to fit. The "Ready to Fit" is not at all ready, even with adjusting the feet as much as I could there is still a 2" gap between the dishwasher and the bottom of my counter. I have worked as as a carpenter and an electrician and have been working in IT for 30 years. Not only did this take my wife and I 3 hours to install it took another two hours to sync the wireless to the Smart things app. The instruction for syncing this device to the smart thing app was also severely lacking. It should sync automatically with the app but if it does not then you have to reset the dishwasher several time to release the mac address and or partial sync with the app. Put the dishwasher in "AP" mode (access Point) and reset it again or just to get it to broad case wirelessly. Seriously this was a major pain. I finally for it to stop leaking and god the product installed with the app functional and the product works very well so far, But this was an awful experience and I will have to go back and further modify the cabinet to get the fit to appear seamless. One last note the rubber gasket that goes around the dishwasher to cover the space between the cabinet is not sufficient and stops short of going all the way around so there will be gaps there as well on both the right and left side near the bottom. Too much to pay for a product that falls short and doesn't think of everything.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy SEA Care, September 9, 2025
We strive to assist you at any time, Javier. We would like to have a direct conversation with you to discuss your overall impressions of your experience in installing your dishwasher and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150658408, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150658408, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
BEST DISHWASHER WE HAVE EVER OWNED
on July 7, 2025
Posted by: CollinS
from Maine
After a few months of use, here are my thoughts. This is hands down the best dishwasher we have ever owned. Glass front makes cleaning a breeze, unit looks fantastic. Inside, the 3rd rack is actually useful for oversized serving spoons and knives. Wash options galore, sparkling clean load, 100% dry, no water stains anywhere. Had no idea a dishwasher could be this quiet let alone this good. Connected to the app no problem. My go to setting is Normal - SmartDry Low. If you’re looking for the best dishwasher, after all my research and use, this is the one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best dishwasher on the market
on August 8, 2025
Posted by: Tom1
from Illinois
I already have it more then a month and I am truly impressed with this dishwasher I owned Ge brands before ,but this one is one of the best on the market, you can't tell that is running so quiet, clean dishes extremely well they coming out clean and dry, AI cycle will detect how dirty dishes are and amount of detergent and will adjust cycle accordingly, the fact that you can remotely start dishwasher using smart things it is great as well, state of the art, buy it you won't regret it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Everything we wanted, beautiful, but defective.
on October 19, 2025
Posted by: Alex
from Roanoke, Virginia
We took the leap because we love the features and looks of this dishwasher. I’ve always been wary of Samsung appliances from old stigmas but bespoke is highly rated and thought we would try. Unfortunately for us after one use a bright orange light appeared in the top of the control panel. We feel that this is a bad sign of what’s ahead having a problem so soon and are trying to figure out what to do.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy SEA Care, October 21, 2025
Alex, we understand how frustrating it can be to deal with an orange light on your dishwasher. We're here to help.
Here is a guide to help you with the orange light on your dishwasher. Please browse the guide and match the light from the options provided. Kindly click on the embedded word if prompted.
Lights are blinking on the Samsung dishwasher
https://www.samsung.com/us/support/troubleshoot/TSG10002410/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151088536) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help you with the orange light on your dishwasher. Please browse the guide and match the light from the options provided. Kindly click on the embedded word if prompted.
Lights are blinking on the Samsung dishwasher
https://www.samsung.com/us/support/troubleshoot/TSG10002410/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151088536) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Really great product, cleans and dries very well!
on November 29, 2025
Posted by: iuliu
from Medford, MA
[This review was collected as part of a promotion.] I just purchased this product, very happy with it for a couple days now, I stayed writhing the same brand and super happy with the purchase. Capacity is amazing, much more stuff fits in than before. Very very quiet, I was super impressed with the 38dB levels! Outstanding! Installation was a breeze just removing the old machine and replacing the cables accordingly. So many cycles to choose from, I particularly love the AI cycle. Couldn’t be happier with the product, again so many new features compared to my 5 year old model. Great job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks and works great
on August 24, 2025
Posted by: BA Oklahoma
from Broken Arrow Oklahoma
[This review was collected as part of a promotion.] So far so good. Very quiet and gets the dishes clean although not used to a 2 to 3 hour cycle for dishes.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US