Customer Reviews for ASUS - Zenbook A14 14" FHD+ OLED Laptop - Copilot+ PC - Snapdragon X with 32GB RAM - 1TB SSD - Iceland Gray
Customer Rating
1
Buyers beware
on October 3, 2025
Posted by: A ticked off customer
from Calgary
Do not buy this product and beware of Bestbuy's sneaky business practice. I purchased this on Sept 11 2025 and it is October 3rd 2025. My screen has major cracks and the display does not turn on despite the fact that I have used the laptop twice. I have well taken care of the laptop, so much so that it only stays on my work desk and minimal movement at all since the time I've had it. Never had impact and only runs microsoft apps for school. Despite these Bestbuy refuses to recognize this as manufacturer defect. They're official statement was basically, sucks to be you,
So please beware, I would much rather purchase any electronic product through Memoryexpress at least they stand by their word and they don't treat you like some person who never touched a computer before. The advertisement of this product is beyond falsely leading. Do a quick internet search you will find how incredibly delicately sensitive this laptop is. The slightly touch might just damage it.
If what you're looking for is a Windows laptop that is lightweight, decently powerful, and has an insane battery life, this is a great option for you, assuming that you are aware of certain compatibility issues with this chip.
So many things I run will not run on snapdragon. Beware! Everything from Adobe apps to my Brother printer software do not run. Snapd4agon is not ready yet. Why do reviewers never mention this?
I dropped my computer and cracked the screen. Asus will not honor their extended warranty, because it was bought at best buy. This was not clear at time of purchase, this is bad practice and makes it hard to get repairs.